Customer reviews from whirlpool.com
Whirlpool - 19.1 Cu. Ft. Counter Depth 4 Door Refrigerator with Ice Maker in Door - Stainless Steel
Average customer rating
3.6
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
36
4 Stars
34
3 Stars
12
2 Stars
9
1 Star
15
62%of customers recommend this product.
(
33 out of
53)
Customer Reviews for Whirlpool - 19.1 Cu. Ft. Counter Depth 4 Door Refrigerator with Ice Maker in Door - Stainless Steel
Customer Rating
2
Not what I expected from Whirlpool
on September 19, 2025
Posted by: gail82
[This review was collected as part of a promotion.] This refrigerator with ice maker/water dispenser in the door apparently has a manufacturing defect which causes the upper left door to close on its own by about 3/4 when you need it to stay open. It is a replacement for another of the same style which did the same thing. I thought the problem was a fluke or I wouldn't have replaced it with the same model. The last installer made sure the door stayed open before he left, so all looked good. It only began closing on its own when the fridge reached operating temperature, and BEFORE any food was placed it in. The problem continues once stocked. Closing can sometimes be limited to half-way by holding the door open for 30-60 seconds. Otherwise the door closes fairly hard and painfully on one's shoulder and back.
I hope Whirlpool pays attention to this issue. It took 5 months to get a replacement when repairs over the previous 2 months didn't work.
I hope Whirlpool pays attention to this issue. It took 5 months to get a replacement when repairs over the previous 2 months didn't work.
Response from whirlpool.comBy Branded Team, Consumer Care, September 22, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 801766.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on September 23, 2025
Posted by: Camvan Vu
[This review was collected as part of a promotion.] I bought Whirpool Refrigerator around a month . It is đi nice and good I like this style a lot
Written by a customer while visiting whirlpool.com
Customer Rating
1
Died in 5 days
on October 15, 2025
Posted by: steve
from California
[This review was collected as part of a promotion.] Had it for 5 days, and the main panel went out. Had to call for repair, said the part would take 1 week to arrive.... There went all our groceries.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 17, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 822084.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Problems
on November 10, 2025
Posted by: Wayne Van
from Florida
[This review was collected as part of a promotion.] This fridge has problems keeping a steady temp. The main fridge stays steady but the freezer and the fridge/freezer compartment wont keep a steady temp.
Also when the ice maker needs water to make ice it is extremely loud.
Also when the ice maker needs water to make ice it is extremely loud.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 13, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
Is the cooling function on?
If the Refrigerator isn't cooling, check if it's turned on. Power outages, surges, or cleaning can accidentally turn it off. Are controls set correctly?
The factory preset to "mid setting" should suffice. Adjustments should be made in small increments, waiting 24 hours between changes. Higher setting = colder; lower setting = less cold. Consult your Owner's Manual for model-specific control details.
Are the air vents blocked?
Proper airflow between the freezer and refrigerator is essential. Locate vents in both compartments and ensure they are not blocked by items, which can cause temperature and moisture issues. Avoid placing sensitive items (e.g., eggs, liquids) directly in the cold airflow path. For more information, see How to Check the Air Vents for Blockage- Ensuring Proper Air Flow.
Have the doors been opened often?
Frequent or prolonged door opening warms the refrigerator and introduces excess moisture, potentially causing frost or condensation. Keep food organized, retrieve items efficiently, and close the door promptly.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 837397
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator.
Is the cooling function on?
If the Refrigerator isn't cooling, check if it's turned on. Power outages, surges, or cleaning can accidentally turn it off. Are controls set correctly?
The factory preset to "mid setting" should suffice. Adjustments should be made in small increments, waiting 24 hours between changes. Higher setting = colder; lower setting = less cold. Consult your Owner's Manual for model-specific control details.
Are the air vents blocked?
Proper airflow between the freezer and refrigerator is essential. Locate vents in both compartments and ensure they are not blocked by items, which can cause temperature and moisture issues. Avoid placing sensitive items (e.g., eggs, liquids) directly in the cold airflow path. For more information, see How to Check the Air Vents for Blockage- Ensuring Proper Air Flow.
Have the doors been opened often?
Frequent or prolonged door opening warms the refrigerator and introduces excess moisture, potentially causing frost or condensation. Keep food organized, retrieve items efficiently, and close the door promptly.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 837397
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
A quality Whirlpool product.
on November 16, 2025
Posted by: David and Ginny
from Jenison, MI
[This review was collected as part of a promotion.] This refrigerator is one of the few that fit the space we have and the quality far surpasses our former refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great value and storage options
on November 17, 2025
Posted by: Rainee's Frig
from Pueblo West, Colorado
[This review was collected as part of a promotion.] We bought this because we wanted to get away from LG products, this has been so much nicer, love the freezer to frig feature and all the storage in doors
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Installed and Repaired
on November 21, 2025
Posted by: CFHoc3
from Las Vegas , NV
[This review was collected as part of a promotion.] I didn’t even have it for a week and the water pipe froze. So , no drinking water until the parts come in. The warranty department decided that it wasn’t going to be replaced. It was going to be repaired and since I have a flight of stairs to my kitchen, I did not want one to go down and want to come back up. We already had enough wall damage. I know these things happen so patience is a virtue. It’ll be fixed and it’ll be perfect. but it is the best set up of a refrigerator. I absolutely do love it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very Poor Design and Functionality
on November 26, 2025
Posted by: Anonymous
from Tampa, FL
[This review was collected as part of a promotion.] I received this refrigerator with my new home earlier this year, and it has been a constant frustration. The right freezer door repeatedly locks after opening and requires excessive force to reopen. A technician even told me that other Whirlpool techs consider this “normal,” which is unacceptable. When I reached back out to Whirlpool for a replacement or to speak with someone higher up, they dismissed my concerns entirely.
The interior layout is also extremely limiting. You essentially have to choose between storing wine bottles or basic large items like milk, juice, or water. Even everyday items like maple syrup or Parmesan only fit in awkward spots. It has changed how I shop because I have to plan carefully just to make groceries fit.
If you have a larger family or children, this refrigerator is absolutely not a practical choice. I would not recommend it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 1, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 850492
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 850492
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com