Customer reviews from lg.com
LG - 350 Sq. Ft. 8,000 BTU Window Air Conditioner with Remote - White
Average customer rating
3.4
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
5
4 Stars
4
3 Stars
1
2 Stars
2
1 Star
3
Customer Reviews for LG - 350 Sq. Ft. 8,000 BTU Window Air Conditioner with Remote - White
Customer Rating
2
Will not cool to temperature setting
on July 15, 2024
Posted by: DelaneyDixie24
from Lebanon NY
I purchased this in May 2024, installed mid June, started using it in July. Install was easy and once in I turned the unit on to be sure it worked and since it did I thought it was going to work fine. This unit is installed in a bedroom approx size 10'x12' and should easily keep it cool enough for sleeping. It does not, even at the lowest temperature setting it will not cool much below 70* I does run fairly quiet but not very cooling at all. Very disappointed.
Quality
1
Features
5
Value
1
Response from lg.comBy LG, July 17, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you're having a disappointing experience with your LG air conditioner (LW8024R). I can only imagine how frustrating it must be to install a new unit, excited to start using it, and then find out it's not meeting your cooling needs.
First and foremost, I want to apologize for the inconvenience and disappointment you're experiencing. It's unacceptable that our unit is not performing as expected, especially in a bedroom where it's supposed to provide a comfortable sleeping environment. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to apologize for the inconvenience and disappointment you're experiencing. It's unacceptable that our unit is not performing as expected, especially in a bedroom where it's supposed to provide a comfortable sleeping environment. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
4
and its pretty quiet and strong
on July 18, 2024
Posted by: sal p
from bronx ny
[This review was collected as part of a promotion.] heat wave takes a beating l g 1 heat wave 0 and super easy to clean filter
Pros: ease of use, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
My a/c
on July 23, 2024
Posted by: COMM
from Bradenton fl
This is my third LG air conditioner that I own.
I installed this a/c on July 10, 2024 and I can honestly say that I'm very satisfied with my purchase. This is a very good air conditioner, runs very quiet. its two speed are enough to cool any room and I have notice that as soon as its turn on, you feel the breeze in circulation.
I am very happy with my purchase and if need be, I will buy the same brand again.
I installed this a/c on July 10, 2024 and I can honestly say that I'm very satisfied with my purchase. This is a very good air conditioner, runs very quiet. its two speed are enough to cool any room and I have notice that as soon as its turn on, you feel the breeze in circulation.
I am very happy with my purchase and if need be, I will buy the same brand again.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Works well on cool but energy saver is too warm
on July 28, 2024
Posted by: Lacey9
from MA
[This review was collected as part of a promotion.] We have had this unit since early June and it has definitely gotten a lot of use! The unit has been reliable and works well on the cool setting. However, I have been very disappointed in the energy saver setting. We own multiple LG units and the energy saver feature on all of these allows you to set the temperature. This unit has an energy saver default of 78 degrees which is too warm. The actual temperature of the room ends up being around 80.
Pros: ease of use
Quality
4
Features
3
Value
4
Response from lg.comBy LG, July 30, 2024
Hi there. Thank you for sharing your experience with us. We’re glad to hear that your LG unit model LW8024R has been reliable and performs well on the cool setting. However, we understand your disappointment with the energy-saver setting, especially since it defaults to a temperature that feels too warm for your needs.
To help address this, please ensure that the unit is properly set up and not obstructed, as this can sometimes affect the performance of the energy saver feature. Unfortunately, some units have fixed default temperatures for energy saver modes, but you can manually adjust the temperature settings using the cool mode to better suit your preferences.
LG Air Conditioner - Troubleshooting Poor Cooling - https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-poor-cooling--20153313781420
If you need further assistance or have additional questions, please send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you and explore any other possible solutions. We appreciate your feedback and patience.
—Renzo
To help address this, please ensure that the unit is properly set up and not obstructed, as this can sometimes affect the performance of the energy saver feature. Unfortunately, some units have fixed default temperatures for energy saver modes, but you can manually adjust the temperature settings using the cool mode to better suit your preferences.
LG Air Conditioner - Troubleshooting Poor Cooling - https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-poor-cooling--20153313781420
If you need further assistance or have additional questions, please send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you and explore any other possible solutions. We appreciate your feedback and patience.
—Renzo
Written by a customer while visiting lg.com
Customer Rating
1
Worst LG I have owned
on July 8, 2025
Posted by: scott21491
from Louisiana
There is no ecomode like on the other LG window units I've purchased. If you set the mode to energy saver the unit will keep changing the temp from 72 (lowest temp it will allow) to 78 own its own. So you have to keep the mode on cool at all times so even if the compressor isn't on the fan stays on at all times. This defeats the units purpose of keeping the room cool.
Pros: Quality
Quality
2
Features
1
Value
2
Response from lg.comBy LG Digital Care Team - Diego, July 12, 2025
Hey Scott! We're here to ensure your LG window AC provides the cooling and efficiency you expect. We understand your observations regarding the Energy Saver mode adjusting temperature and the fan running constantly in Cool mode. We truly want to investigate this. Please send us a direct message @LGUSSupport with your unit's model number, serial number, and original purchase date. We look forward to helping you! ^ Diego
Written by a customer while visiting lg.com
Customer Rating
1
CHEAP
on July 9, 2025
Posted by: SMTACEY
The unit cools well. But manufacturing is cheap. I can see thru the vents. I can see the black pulley inside as its sitting idol or going around in circles. Also can see the white foam backing in there. Very disappointed in the appearance. I have another LG window air conditioner that is normal. I cant see any mechanisms inside. I will not purchase another LG.
Quality
1
Features
2
Value
2
Response from lg.comBy LG Digital Care Team, July 12, 2025
Hey there! We're here to ensure your LG window air conditioner provides the cooling you expect, along with an appearance that meets your standards. We want to investigate this design observation. Please send us a direct message @LGUSSupport with your new unit's model number, serial number, and original purchase date. Including the model number of your "normal" LG window AC would also be helpful for comparison. We look forward to helping you! ^ Diego
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
4