Customer reviews from lg.com
LG - 350 Sq. Ft. 8,000 BTU Window Air Conditioner - White
Average customer rating
3.3
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
5
4 Stars
4
3 Stars
1
2 Stars
2
1 Star
4
Customer Reviews for LG - 350 Sq. Ft. 8,000 BTU Window Air Conditioner - White
Customer Rating
1
Noisy and compressor issues
on July 3, 2026
Posted by: Kl4738
Purchased 3 years ago, and have had these issues the entire time
Extremely noisy. Not only is the compressor quite loud, but the fan vanes rattle.
The fan vanes also don't control the air flow very well. All of the air seems to be coming out of the gap above the fan vanes.
Additionally, on the hottest days, the compressor seems to give out and the unit refuses to power on for more than a minute at a time.
Response from lg.comBy LG, July 12, 2026
Hi. We appreciate you sharing your experience and feedback regarding your LG LW8024R Room Air Conditioner. We hear your thoughts concerning the operating sound volume, the airflow direction management, and the power stability during high temperature conditions. We always aim to manufacture highly dependable climate control units and ensure comfort for our community. To support optimal performance, please check that the air filter is completely clean, ensure that the window installation is level to prevent interior rattling, and verify that the unit is plugged into a dedicated outlet. You can find comprehensive cooling troubleshooting tips at https://lgparts.com/blogs/post/air-conditioner-not-cooling-troubleshooting-repair-guide and a detailed nosie overview at https://www.lg.com/us/support/help-library/lg-air-conditioner-sound-guide-identifying-normal-vs-problematic-noises--20154534046951?srsltid=AfmBOoqYPOESoD7K5KzVhUXacpAbO4h1BaItMF2IhfLevv2J46M65BDF. We want to help ensure your home cooling setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
1
CHEAP
on July 9, 2025
Posted by: SMTACEY
The unit cools well. But manufacturing is cheap. I can see thru the vents. I can see the black pulley inside as its sitting idol or going around in circles. Also can see the white foam backing in there. Very disappointed in the appearance. I have another LG window air conditioner that is normal. I cant see any mechanisms inside. I will not purchase another LG.
Quality
1
Features
2
Value
2
Response from lg.comBy LG Digital Care Team, July 12, 2025
Hey there! We're here to ensure your LG window air conditioner provides the cooling you expect, along with an appearance that meets your standards. We want to investigate this design observation. Please send us a direct message @LGUSSupport with your new unit's model number, serial number, and original purchase date. Including the model number of your "normal" LG window AC would also be helpful for comparison. We look forward to helping you! ^ Diego
Written by a customer while visiting lg.com
Customer Rating
1
Worst LG I have owned
on July 8, 2025
Posted by: scott21491
from Louisiana
There is no ecomode like on the other LG window units I've purchased. If you set the mode to energy saver the unit will keep changing the temp from 72 (lowest temp it will allow) to 78 own its own. So you have to keep the mode on cool at all times so even if the compressor isn't on the fan stays on at all times. This defeats the units purpose of keeping the room cool.
Pros: Quality
Quality
2
Features
1
Value
2
Response from lg.comBy LG Digital Care Team - Diego, July 12, 2025
Hey Scott! We're here to ensure your LG window AC provides the cooling and efficiency you expect. We understand your observations regarding the Energy Saver mode adjusting temperature and the fan running constantly in Cool mode. We truly want to investigate this. Please send us a direct message @LGUSSupport with your unit's model number, serial number, and original purchase date. We look forward to helping you! ^ Diego
Written by a customer while visiting lg.com
Customer Rating
5
great product
on April 23, 2025
Posted by: Lewis319
from Elberta, Alabama
Great product. Prior faulty unit was replaced by LG
Quality
5
Features
5
Value
5
Response from lg.comBy LG Digital Care Team - Joseph, March 28, 2025
Hey Lewis! We appreciate you sharing your LG Air Conditioner experience with us. Keeping your space temperature regulated without breaking the peace and silence is crucial, so we'd love to help! To get started, we recommend checking out our noise troubleshooting guide at https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-noises--20153142128768. If you still need help, we'd love to explore options with you on social media @LGUSSupport. Please message us with your contact and model number—we'll gladly help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
VERY NOISY
on October 3, 2024
Posted by: shemug
I hate this air conditioner! It is too noisy for a bedroom. I can't figure out how to clean it enough for the CF to go away.
Response from lg.comBy true, LG Digital Care Team, October 7, 2024
Hey there! Thanks for sharing your LG A/C experience with us. Keeping your home refreshingly cool is our top priority, so we'd love to help maintain that!
To start with cleaning and maintenance, we have a guide on our page at http://spr.ly/6428UYJ02 that walks you through how to clean and maintain your LG A/C. If dust, a foreign object, or an obstacle is present in a place through which air from the air conditioner passes, a loud fan sound may be heard. This may be the cause of the noise you're experiencing. You can find more information on our page at http://spr.ly/6429UYJ0N.
If you still need help, please connect with us on social media @LGUSSupport with your contact info and model number. We'll gladly continue helping out! *Joseph
To start with cleaning and maintenance, we have a guide on our page at http://spr.ly/6428UYJ02 that walks you through how to clean and maintain your LG A/C. If dust, a foreign object, or an obstacle is present in a place through which air from the air conditioner passes, a loud fan sound may be heard. This may be the cause of the noise you're experiencing. You can find more information on our page at http://spr.ly/6429UYJ0N.
If you still need help, please connect with us on social media @LGUSSupport with your contact info and model number. We'll gladly continue helping out! *Joseph
Written by a customer while visiting lg.com
Customer Rating
5
Nice remote. Cools Timely
on August 4, 2024
Posted by: Bri2020
from California
[This review was collected as part of a promotion.] I bought this product a month ago. We a pleased with the results. It cools my cottage home. We are thinking about getting the same one for my bedroom to replace the one we have for night time
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, April 17, 2026
Hi, there. Thank you for sharing your experience with your LG Air Conditioner (LW8024R) model. It’s great to hear it’s keeping your cottage home cool and comfortable. That model is designed for steady, reliable cooling, so it’s wonderful to know it’s meeting your expectations. And if you’re considering getting another one for your bedroom, it sounds like it could be a perfect fit based on how well it’s working for you now. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
3
Works well on cool but energy saver is too warm
on July 28, 2024
Posted by: Lacey9
from MA
[This review was collected as part of a promotion.] We have had this unit since early June and it has definitely gotten a lot of use! The unit has been reliable and works well on the cool setting. However, I have been very disappointed in the energy saver setting. We own multiple LG units and the energy saver feature on all of these allows you to set the temperature. This unit has an energy saver default of 78 degrees which is too warm. The actual temperature of the room ends up being around 80.
Pros: ease of use
Quality
4
Features
3
Value
4
Response from lg.comBy LG, July 30, 2024
Hi there. Thank you for sharing your experience with us. We’re glad to hear that your LG unit model LW8024R has been reliable and performs well on the cool setting. However, we understand your disappointment with the energy-saver setting, especially since it defaults to a temperature that feels too warm for your needs.
To help address this, please ensure that the unit is properly set up and not obstructed, as this can sometimes affect the performance of the energy saver feature. Unfortunately, some units have fixed default temperatures for energy saver modes, but you can manually adjust the temperature settings using the cool mode to better suit your preferences.
LG Air Conditioner - Troubleshooting Poor Cooling - https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-poor-cooling--20153313781420
If you need further assistance or have additional questions, please send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you and explore any other possible solutions. We appreciate your feedback and patience.
—Renzo
To help address this, please ensure that the unit is properly set up and not obstructed, as this can sometimes affect the performance of the energy saver feature. Unfortunately, some units have fixed default temperatures for energy saver modes, but you can manually adjust the temperature settings using the cool mode to better suit your preferences.
LG Air Conditioner - Troubleshooting Poor Cooling - https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-poor-cooling--20153313781420
If you need further assistance or have additional questions, please send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you and explore any other possible solutions. We appreciate your feedback and patience.
—Renzo
Written by a customer while visiting lg.com
Customer Rating
5
My a/c
on July 23, 2024
Posted by: COMM
from Bradenton fl
This is my third LG air conditioner that I own.
I installed this a/c on July 10, 2024 and I can honestly say that I'm very satisfied with my purchase. This is a very good air conditioner, runs very quiet. its two speed are enough to cool any room and I have notice that as soon as its turn on, you feel the breeze in circulation.
I am very happy with my purchase and if need be, I will buy the same brand again.
I installed this a/c on July 10, 2024 and I can honestly say that I'm very satisfied with my purchase. This is a very good air conditioner, runs very quiet. its two speed are enough to cool any room and I have notice that as soon as its turn on, you feel the breeze in circulation.
I am very happy with my purchase and if need be, I will buy the same brand again.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com