Customer reviews from whirlpool.com
Whirlpool - 5.3 Cu. Ft. Smart Slide-In Electric Range with Air Cooking Technology, No Preheat Air Fry and WipeClean Coating - Black Stainless Steel
Average customer rating
3.6 out of 5
3.6
(141 Reviews)
Open Ratings Snapshot
Rating breakdown 141 reviews
5 Stars
56
4 Stars
34
3 Stars
17
2 Stars
13
1 Star
21
55%of customers recommend this product. 
(
36 out of 66
)
Best Buy Privacy Policy
Customer Reviews for Whirlpool - 5.3 Cu. Ft. Smart Slide-In Electric Range with Air Cooking Technology, No Preheat Air Fry and WipeClean Coating - Black Stainless Steel
Customer Rating
4 out of 5
4
Wi fi not able to activate
on November 9, 2025
Posted by: Range
[This review was collected as part of a promotion.] I like everything except the wi fi feature. Thevinstallationbisvim possible. I don’t know if the product is detective or I don’t understand the confusing instructions
Written by a customer while visiting whirlpool.com
Customer Rating
3 out of 5
3
Oven problems
on November 24, 2025
Posted by: Tore
from Cape Coral Fla
[This review was collected as part of a promotion.] Ok but controls are confusing and the stove top is very confusing from hi to low ect
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3 out of 5
3
Not in love
on December 3, 2025
Posted by: beverly5534
from High Point, NC
[This review was collected as part of a promotion.] I like most of the new range. I find the computerization of everything to be cumbersome. i.e. I can't find a "button" to set the clock. I need to try to remember which menu the clock set is in. Haven't begun to find out how to use the air fryer or self clean features. I'm a computer programmer by trade, so if I'm having difficulty with it, I can't imagine being illiterate in computer stuff.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4 out of 5
4
Mostly great
on December 8, 2025
Posted by: Sue H
from Maryland
[This review was collected as part of a promotion.] The main issue is there is not a comprehensive manual that I have found. Also, the clock keeps losing time.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1 out of 5
1
Don’t like it
on December 20, 2025
Posted by: Debi
from Brunswick, ga
[This review was collected as part of a promotion.] Heat regulation is terrible. Both burners with multiple sizes burn everything unless you cook on low, which does a poor quality to steaks and burgers. The back right burner takes 15 minutes to boil a small pan of water, and the oven is no better. I want my old 17 year old stove back, at least I could sear steaks and roast vegetables
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded TeamConsumer CareJanuary 6, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Electric Range. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Range model/serial number, and reference Case # 883564
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
2 out of 5
2
Steam clean is a nightmare
on January 19, 2026
Posted by: Mkle
from Iowa
The steam clean in whirlpool stoves is a joke. It cleans nothing. Don't use air fryer because it leaves a mess that is impossible to clean. Have to clean after every use tge steam does not clean and I have to scrub with a toothbrush and baking soda. Stay clear of all aqua/ steam clean ovens
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded TeamConsumer CareJanuary 21, 2026
The Steam Clean feature is specifically engineered to address light soil and recent spills on the bottom surface of your oven cavity. For optimal results and to prevent difficult cleaning later, it is strongly recommended that you utilize the Steam Clean feature as soon as possible after any spills occur. The longer food particles or grease are allowed to sit and dry within the oven, the more challenging their subsequent removal will become.


Crucial Safety and Operational Requirements:
Temperature Check: Before initiating the Steam Clean cycle, the range must be completely cool, at or near room temperature. If the oven cavity temperature is above 170°F (77°C), the control display will show the message “HOT,” and the Steam Clean feature will be deactivated until the oven has adequately cooled down.
Additive Warning: IMPORTANT: Do not, under any circumstances, use commercial oven cleaners, scouring powders, or any other chemical additives or cleaning agents in conjunction with the Steam Clean feature. This process is designed to work solely with water.
Step-by-Step Steam Cleaning Procedure:
Preparation: Open the oven door and completely remove all internal items. This includes all oven racks, baking trays, broiler pans, and any other accessories. These items should be cleaned separately or stored outside the cavity during the Steam Clean cycle.
Water Application: For the most effective cleaning action, carefully pour exactly 12 ounces (355 mL) of distilled or filtered water directly onto the center of the oven cavity bottom. Using distilled or filtered water is advised to minimize mineral buildup and water spots inside the oven.
Initiating the Cycle: Close the oven door firmly. Select the Steam Clean feature on your range's control panel.
Cycle Duration and Completion: The entire Steam Clean cycle is pre-set and will run for a total of 50 minutes. Upon the successful completion of the cleaning process, the display will show the message “End.”
Safety During Operation: IMPORTANT: Since the water on the oven bottom will reach a high temperature during the cycle, it is critical for safety and cleaning efficacy that you do not open the oven door while the Steam Clean cycle is actively running.
Cancellation: If you need to stop the cycle prematurely for any reason, press the Cancel keypad at any time. Once the cycle is canceled or completed, the oven display will automatically return to the current time of day.
Post-Cycle Cleanup (After Cooling): Once the cycle is finished and the oven has cooled sufficiently, wipe up the remaining water and loosened soil with a soft cloth or sponge. For stubborn spots, a gentle scrubbing pad can be used.
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Range model/serial number, and reference Case # 903837
We look forward to speaking with you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2 out of 5
2
Slow to cook.or even boil water.
on January 31, 2026
Posted by: Waller
[This review was collected as part of a promotion.] Takes 20 minutes to boil a teakettler of water. Using the double front burner for a larger pot it never comes to a rolling boil. Boiling water for corn on the cob....had it on high and it would not come to a rolling boil.
Control panel on top is super sensitive...it turns on the oven when I just try to wipe this panel clean without turning the oven on.
Response from whirlpool.comBy Branded TeamConsumer CareFebruary 2, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Electric Range. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #911013.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2 out of 5
2
DON’t buy one.
on February 1, 2026
Posted by: Susan
[This review was collected as part of a promotion.] Have been cooking on this for two weeks now. Actually called a repairman out to see if there is something wrong with it that can be repaired. No it’s normal, I was told. 4” of water in a kettle, with a flat bottom, lid on, appropriate sized burner, takes THIRTY OR MORE MINUTES to boil! Ask yourself how much time you have to waste waiting that long for water to boil. I am deeply disappointed. I feel I paid way too much money to deal with this nonsense. I’m 71 and will likely have to deal with this piece of garbage the rest of my life. DON’t buy this range. I have bought many Whirlpool appliance through my life. But after trying to talk with someone at Whirlpool about the problem, and seeing this sorry design, I will never again buy a Whirlpool appliance. Your quality has hit bottom.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded TeamConsumer CareFebruary 2, 2026
Hello,
Thank you for your review. We regret to hear that your Electric Range is not living up to your standards. If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #912002.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
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