Customer reviews from whirlpool.com
Whirlpool - 30 Wide 5 element 5.3 cu. ft. Smart Slide-In Electric Range-Air Cook Technology, No Preheat Air Fry, WipeClean Coating - Black Stainless Steel
Average customer rating
3.5
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
57
4 Stars
35
3 Stars
18
2 Stars
16
1 Star
25
51%of customers recommend this product.
(
37 out of
72)
Customer Reviews for Whirlpool - 30 Wide 5 element 5.3 cu. ft. Smart Slide-In Electric Range-Air Cook Technology, No Preheat Air Fry, WipeClean Coating - Black Stainless Steel
Customer Rating
2
Complaint
on August 19, 2026
Posted by: Too slow
[This review was collected as part of a promotion.] I do not like how long it takes to cook on the range top it can take up to 29 minutes to simply boil water with double burner turned on high I have not tried cooking in the oven yet I even purchased new cookware in an attempt to get around the issue
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 19, 2026
Thank you for sharing your insights with us. We value your time and would be happy to look into the burner concerns that are occurring with your Electric Range. Please see the following for some troubleshooting tips:
Elements start and stop glowing when turned on because the cooktop elements cycle on and off. This prevents the cooktop from reaching extreme temperatures that may damage the glass surface. In low settings, such as Keep Warm, the elements do not glow but will maintain the right temperature.
This also applies when using the warming element, simmer, or warm zone features. The simmer control knob has two settings: Simmer and Normal. When the control is set to Normal, the element will function as a single, a dual, or a triple element. When the simmer control knob is set on Simmer, the cooking area will not glow red.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24641067.
We’re looking forward to hearing from you.
Marie Q
Elements start and stop glowing when turned on because the cooktop elements cycle on and off. This prevents the cooktop from reaching extreme temperatures that may damage the glass surface. In low settings, such as Keep Warm, the elements do not glow but will maintain the right temperature.
This also applies when using the warming element, simmer, or warm zone features. The simmer control knob has two settings: Simmer and Normal. When the control is set to Normal, the element will function as a single, a dual, or a triple element. When the simmer control knob is set on Simmer, the cooking area will not glow red.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24641067.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible stovetop controls.
on August 9, 2026
Posted by: Marympg
I absolutely hate this stove top. It will not heat up and stay hot. It is impossible to saute, boil or cook properly.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 11, 2026
Thank you for sharing your insights with us. We value your time and would be happy to look into the burner concerns that are occurring with your Electric Range. Please see the following for some troubleshooting tips:
Elements start and stop glowing when turned on because the cooktop elements cycle on and off. This prevents the cooktop from reaching extreme temperatures that may damage the glass surface. In low settings, such as Keep Warm, the elements do not glow but will maintain the right temperature.
This also applies when using the warming element, simmer, or warm zone features. The simmer control knob has two settings: Simmer and Normal. When the control is set to Normal, the element will function as a single, a dual, or a triple element. When the simmer control knob is set on Simmer, the cooking area will not glow red.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24509637.
We’re looking forward to hearing from you.
Marie Q
Elements start and stop glowing when turned on because the cooktop elements cycle on and off. This prevents the cooktop from reaching extreme temperatures that may damage the glass surface. In low settings, such as Keep Warm, the elements do not glow but will maintain the right temperature.
This also applies when using the warming element, simmer, or warm zone features. The simmer control knob has two settings: Simmer and Normal. When the control is set to Normal, the element will function as a single, a dual, or a triple element. When the simmer control knob is set on Simmer, the cooking area will not glow red.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24509637.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
on August 4, 2026
Posted by: Nic12
[This review was collected as part of a promotion.] We purchased the range in April. Our oven quit working in July. I gave 2 stars because the burners still work.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 6, 2026
We sincerely appreciate you taking the time to share your feedback with us. We are truly sorry to hear about the difficulties you've experienced with the oven in your Whirlpool® Electric Range. It is never our intention for our customers to have a negative experience, and we would like to do everything we can to help resolve this for you. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24454594.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24454594.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Oven stopped working four months after purchase.
on August 3, 2026
Posted by: Jdmad
[This review was collected as part of a promotion.] I bought a Whirlpool oven hoping it will last for years without any issues but four months after purchasing the oven stopped working! Luckly it's still under warranty but the part will not be in for weeks. I hope this is our only issue.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great oven
on July 22, 2026
Posted by: JoeandCindy
[This review was collected as part of a promotion.] We waited a long time to pick out a stove and when we finally came across this one we gave it a chance and we picked by far the best one around.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor
on July 15, 2026
Posted by: Trash and trash
[This review was collected as part of a promotion.] It take to long to boil water even in high and for tortillas no good
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 22, 2026
Thank you for sharing your insights with us. We value your time and would be happy to look into the burner concerns that are occurring with your Electric Range. Please see the following for some troubleshooting tips:
Elements start and stop glowing when turned on because the cooktop elements cycle on and off. This prevents the cooktop from reaching extreme temperatures that may damage the glass surface. In low settings, such as Keep Warm, the elements do not glow but will maintain the right temperature.
This also applies when using the warming element, simmer, or warm zone features. The simmer control knob has two settings: Simmer and Normal. When the control is set to Normal, the element will function as a single, a dual, or a triple element. When the simmer control knob is set on Simmer, the cooking area will not glow red.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 986537.
We’re looking forward to hearing from you.
Marie Q
Elements start and stop glowing when turned on because the cooktop elements cycle on and off. This prevents the cooktop from reaching extreme temperatures that may damage the glass surface. In low settings, such as Keep Warm, the elements do not glow but will maintain the right temperature.
This also applies when using the warming element, simmer, or warm zone features. The simmer control knob has two settings: Simmer and Normal. When the control is set to Normal, the element will function as a single, a dual, or a triple element. When the simmer control knob is set on Simmer, the cooking area will not glow red.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 986537.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Keeping the top clean is a challenge
on June 5, 2026
Posted by: Monte1234
Hard to keep glass top clean. I usually spend several minutes with a soft cloth to get it to look clean. Just putting a pan on it smudges the top. Not an oven I would recommend. Hard to find Instructions for something as simple as correcting the time.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 8, 2026
We value your time and would like to look into the concerns with your Electric Range.
We have a handy Owner Center that can help with information on error codes that can occur in your Range.
https://producthelp.whirlpool.com/Troubleshooter?thispageid=18084
If the troubleshooting information does not resolve the issue, service is available through our website at https://service.whirlpool.com/
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 972326.
We’re looking forward to hearing from you.
Marie Q
We have a handy Owner Center that can help with information on error codes that can occur in your Range.
https://producthelp.whirlpool.com/Troubleshooter?thispageid=18084
If the troubleshooting information does not resolve the issue, service is available through our website at https://service.whirlpool.com/
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 972326.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
WILL NOT BOIL WATER
on May 28, 2026
Posted by: Dewbs
If you want to cook a meal, don’t buy this stove. The over features are great. The stovetop is terrible. It takes over 45 mins to boil water. I’ve had the repair guys out here and they said it’s operating just fine. Terrible piece of equipment. Not worth its weight in scrap.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 29, 2026
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration and inconvenience caused by the long boil time on your Whirlpool® Electric Range. We understand how disruptive this can be to your daily routine, and we are committed to getting this resolved for you right away. Your time and satisfaction are important to us. We want to personally look into this and ensure you get the support you need. Please contact us through any of the following options, and be sure to reference Case # 969433:
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
When contacting us via social media, please include your contact information along with the case number. We are ready to assist you and look forward to hearing from you.
Marie Q
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
When contacting us via social media, please include your contact information along with the case number. We are ready to assist you and look forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com