Customer reviews from whirlpool.com
Whirlpool - 5.3 Cu. Ft. Smart Slide-In Electric Range with Air Cooking Technology, No Preheat Air Fry and WipeClean Coating - Black Stainless Steel
Average customer rating
3.7
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
53
4 Stars
30
3 Stars
15
2 Stars
13
1 Star
19
53%of customers recommend this product.
(
31 out of
58)
Customer Reviews for Whirlpool - 5.3 Cu. Ft. Smart Slide-In Electric Range with Air Cooking Technology, No Preheat Air Fry and WipeClean Coating - Black Stainless Steel
Customer Rating
4
on January 8, 2026
Posted by: Tommy's Deal
from Aubrey Texas
[This review was collected as part of a promotion.] Yes this seems to be working fine I've yet to use the convection oven still need to sort that out. I'm also unsure how to clean the glass top .
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Steam clean is a nightmare
on January 19, 2026
Posted by: Mkle
from Iowa
The steam clean in whirlpool stoves is a joke. It cleans nothing. Don't use air fryer because it leaves a mess that is impossible to clean. Have to clean after every use tge steam does not clean and I have to scrub with a toothbrush and baking soda. Stay clear of all aqua/ steam clean ovens
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 21, 2026
The Steam Clean feature is specifically engineered to address light soil and recent spills on the bottom surface of your oven cavity. For optimal results and to prevent difficult cleaning later, it is strongly recommended that you utilize the Steam Clean feature as soon as possible after any spills occur. The longer food particles or grease are allowed to sit and dry within the oven, the more challenging their subsequent removal will become.
Crucial Safety and Operational Requirements:
Temperature Check: Before initiating the Steam Clean cycle, the range must be completely cool, at or near room temperature. If the oven cavity temperature is above 170°F (77°C), the control display will show the message “HOT,” and the Steam Clean feature will be deactivated until the oven has adequately cooled down.
Additive Warning: IMPORTANT: Do not, under any circumstances, use commercial oven cleaners, scouring powders, or any other chemical additives or cleaning agents in conjunction with the Steam Clean feature. This process is designed to work solely with water.
Step-by-Step Steam Cleaning Procedure:
Preparation: Open the oven door and completely remove all internal items. This includes all oven racks, baking trays, broiler pans, and any other accessories. These items should be cleaned separately or stored outside the cavity during the Steam Clean cycle.
Water Application: For the most effective cleaning action, carefully pour exactly 12 ounces (355 mL) of distilled or filtered water directly onto the center of the oven cavity bottom. Using distilled or filtered water is advised to minimize mineral buildup and water spots inside the oven.
Initiating the Cycle: Close the oven door firmly. Select the Steam Clean feature on your range's control panel.
Cycle Duration and Completion: The entire Steam Clean cycle is pre-set and will run for a total of 50 minutes. Upon the successful completion of the cleaning process, the display will show the message “End.”
Safety During Operation: IMPORTANT: Since the water on the oven bottom will reach a high temperature during the cycle, it is critical for safety and cleaning efficacy that you do not open the oven door while the Steam Clean cycle is actively running.
Cancellation: If you need to stop the cycle prematurely for any reason, press the Cancel keypad at any time. Once the cycle is canceled or completed, the oven display will automatically return to the current time of day.
Post-Cycle Cleanup (After Cooling): Once the cycle is finished and the oven has cooled sufficiently, wipe up the remaining water and loosened soil with a soft cloth or sponge. For stubborn spots, a gentle scrubbing pad can be used.
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Range model/serial number, and reference Case # 903837
We look forward to speaking with you.
Christy T
Crucial Safety and Operational Requirements:
Temperature Check: Before initiating the Steam Clean cycle, the range must be completely cool, at or near room temperature. If the oven cavity temperature is above 170°F (77°C), the control display will show the message “HOT,” and the Steam Clean feature will be deactivated until the oven has adequately cooled down.
Additive Warning: IMPORTANT: Do not, under any circumstances, use commercial oven cleaners, scouring powders, or any other chemical additives or cleaning agents in conjunction with the Steam Clean feature. This process is designed to work solely with water.
Step-by-Step Steam Cleaning Procedure:
Preparation: Open the oven door and completely remove all internal items. This includes all oven racks, baking trays, broiler pans, and any other accessories. These items should be cleaned separately or stored outside the cavity during the Steam Clean cycle.
Water Application: For the most effective cleaning action, carefully pour exactly 12 ounces (355 mL) of distilled or filtered water directly onto the center of the oven cavity bottom. Using distilled or filtered water is advised to minimize mineral buildup and water spots inside the oven.
Initiating the Cycle: Close the oven door firmly. Select the Steam Clean feature on your range's control panel.
Cycle Duration and Completion: The entire Steam Clean cycle is pre-set and will run for a total of 50 minutes. Upon the successful completion of the cleaning process, the display will show the message “End.”
Safety During Operation: IMPORTANT: Since the water on the oven bottom will reach a high temperature during the cycle, it is critical for safety and cleaning efficacy that you do not open the oven door while the Steam Clean cycle is actively running.
Cancellation: If you need to stop the cycle prematurely for any reason, press the Cancel keypad at any time. Once the cycle is canceled or completed, the oven display will automatically return to the current time of day.
Post-Cycle Cleanup (After Cooling): Once the cycle is finished and the oven has cooled sufficiently, wipe up the remaining water and loosened soil with a soft cloth or sponge. For stubborn spots, a gentle scrubbing pad can be used.
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Range model/serial number, and reference Case # 903837
We look forward to speaking with you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Wonderful features
on January 20, 2026
Posted by: Moms kitchen
from Tallahassee, Florida
[This review was collected as part of a promotion.] We are loving our new oven so far. The design is great and the features are nice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Bad purchase
on January 28, 2026
Posted by: Cars
from Corvallis Oregon
Bought a set of appliances from different vendors had no trouble with installation until I came to the stove from the beginning the Wi-Fi set up was a nightmare, and then there was the function on the stove that would not turn the burner off. What a frustration finally thought I had this all set up and now after using my new ceramic cookware. And I was cleaning the stove with a microfiber cloth after it cooled. I noticed a big scratch on the surface. Called the people up where I purchased the product from and they told me I needed to put a special coating on the top of the range before using it so it wouldn’t scratch now I have this big scratch on my stove. I can’t get rid of. It looks deep within the range top I’ve only had it for a month and I’m scared to use the burner for fear. I’m going to make it worse I really wish I could get some advice and try to get a hold of customer. Service is impossible.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 28, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Electric Range. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #907771.
We’re looking forward to hearing from you.
Christy T
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #907771.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy to use
on January 31, 2026
Posted by: Lloyd
[This review was collected as part of a promotion.] Needed new range and happy to have gotten this model. I wish the user manual were included with the purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Slow to cook.or even boil water.
on January 31, 2026
Posted by: Waller
[This review was collected as part of a promotion.] Takes 20 minutes to boil a teakettler of water. Using the double front burner for a larger pot it never comes to a rolling boil. Boiling water for corn on the cob....had it on high and it would not come to a rolling boil.
Control panel on top is super sensitive...it turns on the oven when I just try to wipe this panel clean without turning the oven on.
Response from whirlpool.comBy Branded Team, Consumer Care, February 2, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Electric Range. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #911013.
We’re looking forward to hearing from you.
Christy T
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #911013.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Burners won't stay hot
on February 1, 2026
Posted by: Dave
[This review was collected as part of a promotion.] I bought this range a month ago and the burners will not stay hot enough to boil water. I am waiting for a repairman to fix the burners.
Response from whirlpool.comBy Branded Team, Consumer Care, February 2, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Electric Range. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #911968.
We’re looking forward to hearing from you.
Christy T
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #911968.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
DON’t buy one.
on February 1, 2026
Posted by: Susan
[This review was collected as part of a promotion.] Have been cooking on this for two weeks now. Actually called a repairman out to see if there is something wrong with it that can be repaired. No it’s normal, I was told. 4” of water in a kettle, with a flat bottom, lid on, appropriate sized burner, takes THIRTY OR MORE MINUTES to boil! Ask yourself how much time you have to waste waiting that long for water to boil. I am deeply disappointed. I feel I paid way too much money to deal with this nonsense. I’m 71 and will likely have to deal with this piece of garbage the rest of my life. DON’t buy this range. I have bought many Whirlpool appliance through my life. But after trying to talk with someone at Whirlpool about the problem, and seeing this sorry design, I will never again buy a Whirlpool appliance. Your quality has hit bottom.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 2, 2026
Hello,
Thank you for your review. We regret to hear that your Electric Range is not living up to your standards. If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #912002.
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Electric Range is not living up to your standards. If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #912002.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com