Customer reviews from sony.com
Sony - LinkBuds Open True Wireless Earbuds - White
Average customer rating
2.6
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
2
4 Stars
2
3 Stars
0
2 Stars
4
1 Star
3
38%of customers recommend this product.
(
3 out of
8)
Customer Reviews for Sony - LinkBuds Open True Wireless Earbuds - White
Customer Rating
5
Niche product for niche customer
on October 21, 2025
Posted by: Jorge28
Gender:Male
I use these earbuds at work, 10 hours a day. I can take calls in a loud environment (i.e. forklifts, many people talking etc.) and the person can hear me clearly even if i am wearing a single earbud. I will be very honest, they do take some getting used to, but once you do get comfortable with them, you forget they are there. I originally used sealed earbuds, but wearing them for so long would cause me ear pain. with these, that went away. I my specific use case, there is no better option. I bought them a month and a half ago and already logged 150 hours of use, the battery lasts me 2-3 day between charges.
Response from sony.comBy Estefany, Sony North America Customer Support, October 22, 2025
Hi Jorge28!
Thanks so much for taking the time to write such a detailed review of the LinkBuds Open!
We are very glad to hear that they have been a game-changer for your long workdays. It's truly rewarding to know that the open-ring design has provided a comfortable and pain-free solution for your all-day use.
We appreciate you choosing Sony!
Best regards,
Estefany
Thanks so much for taking the time to write such a detailed review of the LinkBuds Open!
We are very glad to hear that they have been a game-changer for your long workdays. It's truly rewarding to know that the open-ring design has provided a comfortable and pain-free solution for your all-day use.
We appreciate you choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
2
Refuse to stay in
on November 24, 2025
Posted by: RL73
I needed a headphone design that allows me to hear my surroundings while jogging, so I bought these headphones on the premise that they allow ambient sounds to still be heard. The concept is great on paper, but poor in execution. These earbuds simply fall right out of my ears. I did some research online to figure out why, and discovered that Sony makes a "large" supporter to replace the small ones that come in the package. (No mention of this in the manual strangely.) So I contacted Sony and they sent me a pair free of charge, which was nice. However, they made almost no difference. They are barely larger than the standard supporters and did nothing to keep the LinkBuds in my ears. Within five or six steps, they simply drop out of my ears on both sides. I followed the fit instructions exactly, watched the videos online on how to wear them, but no matter how I put them in my ears, they refused to stay. I am a normal-sized male with normal-sized and shaped ears. I don't see how these will work for anyone.
I'm giving them two stars because the sound quality (when they stay in) is actually decent. But unfortunately, they are simply not the secure, active headphone solution I needed.
Response from sony.comBy Sony North America Support, November 25, 2025
Hi there,
We genuinely apologize that the unique open-ring design of the WF-L900 LinkBuds is incompatible with your ear shape, preventing the secure fit you require for jogging. Since a secure fit for active use with effective ambient awareness is your top priority, we would like to recommend the Sony WF-1000XM5 Noise Cancelling Earbuds. While primarily known for noise cancellation, they feature a newly designed shape and come with noise-isolation earbud tips made of unique polyurethane foam. This material provides an incredibly stable and comfortable fit that conforms to your ear canal, making them far more secure for jogging than the LinkBuds. Crucially, their best-in-class Ambient Sound Mode is highly effective, allowing you to clearly hear your surroundings while running.
Thanks for choosing Sony.
Best regards,
Eliab
We genuinely apologize that the unique open-ring design of the WF-L900 LinkBuds is incompatible with your ear shape, preventing the secure fit you require for jogging. Since a secure fit for active use with effective ambient awareness is your top priority, we would like to recommend the Sony WF-1000XM5 Noise Cancelling Earbuds. While primarily known for noise cancellation, they feature a newly designed shape and come with noise-isolation earbud tips made of unique polyurethane foam. This material provides an incredibly stable and comfortable fit that conforms to your ear canal, making them far more secure for jogging than the LinkBuds. Crucially, their best-in-class Ambient Sound Mode is highly effective, allowing you to clearly hear your surroundings while running.
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com
Customer Rating
2
Don't work
on January 5, 2026
Posted by: Reet
Gender:Female
I bought these maybe a year ago. I only used them at the gym. I haven't gotten much time out of them and now for some reason I can't get them to pair. They don't even show up. I have literally tried everything. I don't know what to do? I know Sony has always been a go to for me so this makes me really sad that they aren't working. Please help!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 6, 2026
Hi Reet,
We are truly sorry to hear that your Sony WFL910 are giving you trouble, especially since Sony has been your go-to brand for so long. We know how important your music is for your gym sessions, and we want to help you get these paired again.
We recommend performing these two specific procedures in order:
1. Reset the Headset: This process clears minor errors without deleting your paired device information. Guide: https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001300702.html
2. Factory reset: If the standard reset doesn't work, this will return the headset to factory settings and delete all pairing information. Guide: https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001300701.html
If the issue persists after the factory reset, please contact our technical support team directly so we can further investigate the issue and offer a solution:
Support Link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We value your loyalty and hope to get you back to your workouts soon.
Thank you for considering Sony!
Regards,
Dominick
We are truly sorry to hear that your Sony WFL910 are giving you trouble, especially since Sony has been your go-to brand for so long. We know how important your music is for your gym sessions, and we want to help you get these paired again.
We recommend performing these two specific procedures in order:
1. Reset the Headset: This process clears minor errors without deleting your paired device information. Guide: https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001300702.html
2. Factory reset: If the standard reset doesn't work, this will return the headset to factory settings and delete all pairing information. Guide: https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001300701.html
If the issue persists after the factory reset, please contact our technical support team directly so we can further investigate the issue and offer a solution:
Support Link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We value your loyalty and hope to get you back to your workouts soon.
Thank you for considering Sony!
Regards,
Dominick
Written by a customer while visiting sony.com