Customer reviews from sony.com
Sony - LinkBuds Open True Wireless Earbuds - White
Average customer rating
2.6
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
2
4 Stars
2
3 Stars
0
2 Stars
4
1 Star
3
38%of customers recommend this product.
(
3 out of
8)
Customer Reviews for Sony - LinkBuds Open True Wireless Earbuds - White
Customer Rating
2
great-looking product ruined by poor fit (again)
on October 18, 2024
Posted by: tallerthanyou
Gender:Female
Verified Purchase:Yes
I bought the original LinkBuds ~6 months ago and was excited to see the line revamped, so I jumped on the pre-order for these. On paper, these headphones sound perfect for me - I need a passive device I can wear in the office, or while skating outside, that doesn't interfere with ambient sound.
Unfortunately, the poor fit of these earbuds has me immediately returning them (as I eventually did for the older gen pair). Sony's marketing claims they've found a simple shape that fits everyone's ears but.... they just don't work for me. Granted, I'm not your average-sized person - I'm 6'4'' and would wear a medium-double-tall if clothing manufacturers made that. Despite that, until these two Sony products (the original LinkBuds, and now these LinkBuds Open), I have _never_ bought a pair of earbuds that didn't fit me - others with similar wingtip designs (my old jaybirds, eg) work great.
I was shocked to see there weren't different size wing adapters in the box when I opened it, and wondered if Sony was selling them separately, but no - they don't seem to exist. So after spending probably a half hour total with a mirror playing with the fit... Nope. It simply does not work for my ears. At best I can get the earbuds to sit comfortably for a few moments, until I take a bite of something, or tilt my head the wrong way (god forbid I try to take off a sweatshirt wearing them). If I wore these day-to-day I'd lose one within a week, guaranteed.
I'm reminded of how the US air force tried to make planes that fit "average" sized pilots until they found out, the hard way, that no individual pilot is actually "average" sized - and started designing adaptable planes instead. (read: https://mannhowie.com/average-pitfall)
It's too bad, because this is nice hardware, the concept is unique, and I wanted to love them. Guess I'll go back to the jaybirds (whose XL wingtips, which came in the box, fit just fine).
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 23, 2024
Hi tallerthanyou, We are sorry to hear that the WFL910 did not meet all of your expectations and had to return the unit due to a poor fit. The WFL910 has a feature using the Sony Headphones connect app to help you find the perfect fit for your ears.
For more information on this, please check out or help guide link: https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001618133.html
We hope that you consider Sony again in your future purchases.
Regards,
Carl
For more information on this, please check out or help guide link: https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001618133.html
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Written by a customer while visiting sony.com
Customer Rating
1
Does not work with Apple Products.
on January 16, 2025
Posted by: Coolwine81
Gender:Male
Third Pair, same result. How can you sell these claiming they work with Apple phones? I tried two different sets of the older model with my last phone and then when I got a new apple 15 and saw you upgraded these I thought I’d give them one more try. They fit great in my ears but less than 30ft into my first run I lost connectivity. I stopped and connected them again. Another 30ft or so and I lost connection again. This was the same problem I had with the two other versions I tried. Really too bad as these are the only air buds that fit my ears.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 20, 2025
Hi Coolwine81,
We're sorry for your trouble with the Sony LinkBuds Open. Issues, such as there is no sound or sound cuts out when using wireless connection may be caused by several factors. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. As a suggestion, you may try following the troubleshooting steps below to resolve this issue.
• To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” and see if it resolves the problem.
• Updating the headphones software to the latest version may resolve the issue. You can update the headphones software by using the Sony Sound Connect app.
• Reset and initialize the headset, and pair the headset and the device again.
https://www.sony.com/electronics/support/articles/00345981
A separate article is available if sound skips or noise is heard from the headphones.
https://www.sony.com/electronics/support/articles/00345475
We apologize for the inconvenience, and we hope these steps resolve your issue. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
Should you need technical assistance, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
You may also send us an email at socialsupport@am.sony.com with the following details:
Name:
Case ID (if any):
Username:
Model Number:
Issue:
Telephone Number:
We appreciate your feedback and will ensure it is forwarded to the appropriate team.
Sincerely,
Jess
We're sorry for your trouble with the Sony LinkBuds Open. Issues, such as there is no sound or sound cuts out when using wireless connection may be caused by several factors. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. As a suggestion, you may try following the troubleshooting steps below to resolve this issue.
• To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” and see if it resolves the problem.
• Updating the headphones software to the latest version may resolve the issue. You can update the headphones software by using the Sony Sound Connect app.
• Reset and initialize the headset, and pair the headset and the device again.
https://www.sony.com/electronics/support/articles/00345981
A separate article is available if sound skips or noise is heard from the headphones.
https://www.sony.com/electronics/support/articles/00345475
We apologize for the inconvenience, and we hope these steps resolve your issue. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
Should you need technical assistance, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
You may also send us an email at socialsupport@am.sony.com with the following details:
Name:
Case ID (if any):
Username:
Model Number:
Issue:
Telephone Number:
We appreciate your feedback and will ensure it is forwarded to the appropriate team.
Sincerely,
Jess
Written by a customer while visiting sony.com
Customer Rating
1
Do research
on March 28, 2025
Posted by: Barrarix
I bought this headphones about 4 months ago and the speaker in the left side blow or something. Try contact sony for warranty and still nothing from them.
Response from sony.comBy Sony North America Costumer Support, March 31, 2025
Hello Barrarix, we're sorry to read the LinkBuds WFL910 are not working properly. You can email us at socialsupport@am.sony.com with your name, username, model number, issue and telephone number, so we can assist you better on this matter. Thank you for your understanding, we'll be waiting for your message. Regards. -Jenn
Written by a customer while visiting sony.com
Customer Rating
2
Original Version was Better
on April 8, 2025
Posted by: CoDee
I had previous version of the LinkBuds Open and loved them. The various sizes of rubber fittings that came with the ear buds allowed you to change them out for a dialed in fit that was both comfortable and secure. Unfortunately, the left ear buds quit holding a charge after about a year of use. When purchasing a new pair, i discovered the design had changed.
In my opinion the new design is a regression from the original. There aren't adjustable fittings..just a one size fits all approach that attaches to a different part of the ear. This causes the ear buds to be far less secure when using them during physical activity such as trail running, hiking, and working in the yard. I can secure them to the part of the ear the original version was designed for, but it makes them less comfortable and changes the angle of how they rest in your ear, which reduces the sound quality. The design change wasn't warranted in my opinion..a classic case of "if it ain't broke, don't fix it."
In my opinion the new design is a regression from the original. There aren't adjustable fittings..just a one size fits all approach that attaches to a different part of the ear. This causes the ear buds to be far less secure when using them during physical activity such as trail running, hiking, and working in the yard. I can secure them to the part of the ear the original version was designed for, but it makes them less comfortable and changes the angle of how they rest in your ear, which reduces the sound quality. The design change wasn't warranted in my opinion..a classic case of "if it ain't broke, don't fix it."
No, I would not recommend this to a friend.
Response from sony.comBy DiegoV, Sony North America Customer Support, April 14, 2025
Hi, CoDee,
Thanks for reaching Sony. We would like to apologize for any inconveniences encountered with the wfl910. We appreciate the comment
and the time spent, as we value each customer's opinion. We can definitely take the opinion into consideration for further reference, as Sony always strives to deliver the best quality products.
Thanks for choosing Sony, have a great day.
-DiegoV, Sony North America Customer Support
Thanks for reaching Sony. We would like to apologize for any inconveniences encountered with the wfl910. We appreciate the comment
and the time spent, as we value each customer's opinion. We can definitely take the opinion into consideration for further reference, as Sony always strives to deliver the best quality products.
Thanks for choosing Sony, have a great day.
-DiegoV, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
1
Sony linkbuds open
on June 26, 2025
Posted by: Eduardo1r
Gender:Male
Not good quality in audio super poor not loud enough
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, June 29, 2025
Hi Eduardo1r, thank you for reaching out to us regarding the audio quality of your WF-L910 earbuds. We sincerely apologize for any inconvenience you've experienced with the sound not being loud enough.
To help resolve this issue, we recommend trying the following troubleshooting steps:
-Ensure that your equalizer settings are fine-tuned to suit your listening preferences. You can effortlessly adjust these settings using our Sound Connect app.
-We recommend resetting your earbuds by following the instructions provided in this link:
https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001300702.html
If you continue to experience poor audio quality after trying these steps, please do not hesitate to contact our technical support team for further assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We are here to help you and ensure that you enjoy the best possible experience with your product.
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
To help resolve this issue, we recommend trying the following troubleshooting steps:
-Ensure that your equalizer settings are fine-tuned to suit your listening preferences. You can effortlessly adjust these settings using our Sound Connect app.
-We recommend resetting your earbuds by following the instructions provided in this link:
https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001300702.html
If you continue to experience poor audio quality after trying these steps, please do not hesitate to contact our technical support team for further assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We are here to help you and ensure that you enjoy the best possible experience with your product.
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
4
Great in the office
on May 5, 2025
Posted by: MilOnTheMoon
Gender:Male
My scenario for the LinkBuds Open is for using them in the office. I work in an open-concept office with a lot of others. I don’t want the sound from video calls to distract my teammates. I like listening to music while I work but don’t want to be isolated from peripheral conversations. I don’t like having something in my ear all day like AirPods or the constant weight of over-the-ear headphones, which I do use on occasion when I need sound isolation. The LinkBuds Open have solved many of my needs with its unique design and I enjoy them quite a bit.
I don’t find the fit to be perfect - takes a little adjusting from time to time and I don’t recommend them for walking around, at least not for my fit. I found the original LinkBuds to be a better fit. The sound is good, not great. But I use them daily and will definitely buy another pair when needed.
Great design. Thank you, Sony.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 5, 2025
Hi MilOnTheMoon,
Thank you so much for taking the time to share your experience with our LinkBuds Open. We're thrilled to hear that their unique design has addressed your needs in an open-concept office setting, allowing you to enjoy music while still being aware of your surroundings.
We appreciate your feedback regarding the fit and sound quality, as it helps us improve our products for our valued customers. We're continuously working to enhance our design and sound performance and your insights will be instrumental in this process.
It's fantastic to hear that you'll be considering purchasing another pair in the future!
Thank you once again for your thoughtful review and for choosing Sony.
Best regards,
Stephanie
Thank you so much for taking the time to share your experience with our LinkBuds Open. We're thrilled to hear that their unique design has addressed your needs in an open-concept office setting, allowing you to enjoy music while still being aware of your surroundings.
We appreciate your feedback regarding the fit and sound quality, as it helps us improve our products for our valued customers. We're continuously working to enhance our design and sound performance and your insights will be instrumental in this process.
It's fantastic to hear that you'll be considering purchasing another pair in the future!
Thank you once again for your thoughtful review and for choosing Sony.
Best regards,
Stephanie
Written by a customer while visiting sony.com
Posted by: JDtunes
Gender:Male
Verified Purchase:Yes
I have tried several different brands and models of buds and none have fit as well or as securely as Sony's Open Link buds. So glad I decided to try these, have not fallen out one time even when I'm active and the sound quality and ease of use is outstanding, yea Sony.
I would recommend this to a friend!
Response from sony.comBy DiegoV, Sony North America Customer Support, May 10, 2025
Hi, JDtunes,
Thanks for the great review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds. With a modern, soft and ergonomic shape for all-day comfort and a magnificent audio quality, we are sure this Earbuds are the ones for you!
Thanks for choosing Sony, have an amazing day!
-DiegoV, Sony North America Customer Support
Thanks for the great review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds. With a modern, soft and ergonomic shape for all-day comfort and a magnificent audio quality, we are sure this Earbuds are the ones for you!
Thanks for choosing Sony, have an amazing day!
-DiegoV, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
4
Improved version!
on October 1, 2025
Posted by: Socal_Subin
Gender:Male
I originally own the first version of the Linkbuds and the left bud had a battery draining too fast issue, so Sony replaced them with this version.
Comparing with the previous version, here are the pros and cons.
Pros:
- Better sound quality, longer battery life, wide area tap is not that sensitive (with the previous version, if I was eating nuts, the crunching noise often activated the wide area tap.
Cons:
- Poor fit (for my left ear, it is very difficult to keep it in the holding position, so I need to keep adjusting it.)
- The wide area tap can be a little more sensitive for adjusting volume.
Comparing with the previous version, here are the pros and cons.
Pros:
- Better sound quality, longer battery life, wide area tap is not that sensitive (with the previous version, if I was eating nuts, the crunching noise often activated the wide area tap.
Cons:
- Poor fit (for my left ear, it is very difficult to keep it in the holding position, so I need to keep adjusting it.)
- The wide area tap can be a little more sensitive for adjusting volume.
Overall, I still like these.
I would recommend this to a friend!
Response from sony.comBy Sony North America Support, October 2, 2025
Hi Socal_Subin, We're glad we could resolve the battery drain issue on your original pair and that you're experiencing better sound and endurance with your new LinkBuds. Your specific notes on the wide area tap sensitivity—less sensitivity during noise like eating, but a desire for more responsiveness for volume control—are very helpful and will be shared with our product development team. We also regret to hear the fit is difficult for your left ear and will use this input for future design improvements, as comfort and stability are key. Thanks for choosing Sony. Best regards, Eliab
Written by a customer while visiting sony.com