Customer reviews from Whisker
Whisker - Litter-Robot 4 - Smart Self-Cleaning Litter Box - Complete Bundle w/ OdorTrap Refills, Waste Liners, Ramp, Mat & Fence - White
Average customer rating
4.8
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
64
4 Stars
12
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for Whisker - Litter-Robot 4 - Smart Self-Cleaning Litter Box - Complete Bundle w/ OdorTrap Refills, Waste Liners, Ramp, Mat & Fence - White
Customer Rating
4
Saves me a lot of time
on October 12, 2023
Posted by: Dylan G.
The litter robot is great! About once a week it will get stuck and need to be reset, but other than that I have been really enjoying it.
Response from WhiskerBy October 12, 2023
Thank you for such positive feedback, Dylan! As changing the litter can be a chore that we all dislike, we're happy to hear that our Litter-Robot has been helpful. We hope you and your fur family continue to enjoy our products for years to come
Written by a customer while visiting Whisker
Customer Rating
4
So far so good
on October 19, 2023
Posted by: Alison G.
Have had this litter robot for a couple months and, so far, it is working great. At least two cats are using it regularly and the 9 week old is going into it and it recognizes a cat has entered. If he is just watching it clean sometimes it will start up again but stops as soon as he moves. The cat recognition part is less precise than I would like even with the carpet base, but that’s just being picky. I love the app as well
Response from WhiskerBy October 19, 2023
Thank you for your review, Alison! We are glad to hear your family is adjusting well to our Litter-Robot! We appreciate your feedback as it helps with future improvements to our products. Our team will be thrilled to know their hard work has paid off, giving you a scoop-less life!
Written by a customer while visiting Whisker
Customer Rating
4
Helps with the smell A LOT but having issues connecting it to my phone. Other than that it’s great I love it so much!
on November 10, 2023
Posted by: Ashley M.
I did get a used litter robot so I don’t know if that’s the reason to me having issues connecting it to my phone. But it still works whether it’s connected or not, I just have to check on it rather than being able to check the app if there’s something wrong. But my cat loves it and I do too! At first she would just lay in it lol. But It really does help with the smell and it’s amazing if you barely have time but don’t want your pet to be neglected. Yes it’s pricy but it’s definitely worth it, I hope it lasts me many many years..
Response from WhiskerBy November 10, 2023
Hello Ashley! We're thrilled the Litter-Robot 4 is a hit with you and your fur baby. It's unfortunate to hear that you're having trouble with the app. We proudly stand behind our robots with our WhiskerCare‚Ñ¢ Warranty and are here to help. The Customer Experience team has sent you an email to assist further
Written by a customer while visiting Whisker
Customer Rating
4
Works but has quirks
on November 15, 2023
Posted by: Matthew E.
I bought a brand new unit and then picked up a reconditioned unit. I love the Litter Robot 4. Next time I'll go with another new unit. The refurb one works but compared to the new unit I see differences. The refurb keeps saying lens dirty - even though it was brand new (to me). I have learned to ignore the alert as the unit works and I can't seem to clean the lens.
Response from WhiskerBy November 15, 2023
Thanks for the feedback, Matthew. We’re sorry to hear you’re having some trouble with your Litter-Robot! We proudly stand behind our robots with our WhiskerCare™ Warranty and we’re here to help. The Customer Experience team has sent you an email to further assist
Written by a customer while visiting Whisker
Customer Rating
3
Not great
on August 22, 2023
Posted by: Aziza A.
Litter gets tracked all over, not silent, gets stuck mid cycle and doesn’t reset so there is nowhere for cat to pee.
Response from WhiskerBy August 22, 2023
Thanks for the feedback, Aziza. We’re sorry to hear you’re having some trouble with your Litter-Robot! We proudly stand behind our robots with our WhiskerCare™ Warranty and are here to help. The Customer Experience team has sent you an email to assist further
Written by a customer while visiting Whisker
Customer Rating
1
Worked great for a week or so.
on November 8, 2023
Posted by: Anonymous
worked for a week and wouldn't turn to empty, and a red light is all it does. I called for a replacement, but line was busy for weeks. after a few weeks of not having a working litter box i crafted one out of the box it came it. got the new unit. it also worked great but this time for a month or 2 so 90day return was up. hope this helps! the box it came it worked great and for longer.
Response from WhiskerBy November 8, 2023
Thank you for the review, David. We're sorry to hear you're having some trouble with your Litter-Robot. We apologize for the delayed response. An agent has contacted you directly to further assist. We appreciate your patience
Written by a customer while visiting Whisker