Customer reviews from tracfone.com
Tracfone - Motorola moto G Power 5G 128GB Prepaid - Black
Average customer rating
4.3
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
42
4 Stars
14
3 Stars
10
2 Stars
4
1 Star
2
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Tracfone - Motorola moto G Power 5G 128GB Prepaid - Black
Posted by: C Davis
Verified Purchase:Yes
Great little phone and horrible camera. The pictures are very cool and often dark and no amount of adjusting makes a difference.
Written by a customer while visiting tracfone.com
Posted by: Mbay guy
Verified Purchase:Yes
all-around great value of a phone with plenty of power for android lovers. Setup was a breeze. Love it!
Written by a customer while visiting tracfone.com
Posted by: LSmith
Verified Purchase:Yes
I would have given this 5 stars except the battery seems to drain faster than the 2022 version. Other than that it's perfect for my needs - I love that it has a headphone jack and lots of internal and expandable storage.
I would recommend this to a friend!
Response from tracfone.comBy TracFone Wireless, December 2, 2024
Hi. This is Dianne from TracFone Wireless. Thanks for the rating, and we appreciate you for doing business with us. We sincerely understand your concern in regard to the battery performance of your new phone. For the meantime, these are things you can do to optimize your battery life:
Adjust Screen Brightness: Lowering the screen brightness can significantly extend battery life.
Limit Background Activity: Reduce unnecessary background app activity to conserve power.
Turn Off Unnecessary Features: Disable features like Bluetooth, Wi-Fi, and GPS when not in use.
Update Software: Keep your device's software up-to-date for the latest optimizations and bug fixes.
Moreover, we're glad you're enjoying the other features of the phone, such as the headphone jack and ample storage. These are designed to enhance your overall user experience. We're committed to continuous improvement and are actively working on addressing battery life concerns in future devices. Should you need assistance with your, please chat with us via this link https://www.tracfone.com/support/contact, or call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Have a great day!
Adjust Screen Brightness: Lowering the screen brightness can significantly extend battery life.
Limit Background Activity: Reduce unnecessary background app activity to conserve power.
Turn Off Unnecessary Features: Disable features like Bluetooth, Wi-Fi, and GPS when not in use.
Update Software: Keep your device's software up-to-date for the latest optimizations and bug fixes.
Moreover, we're glad you're enjoying the other features of the phone, such as the headphone jack and ample storage. These are designed to enhance your overall user experience. We're committed to continuous improvement and are actively working on addressing battery life concerns in future devices. Should you need assistance with your, please chat with us via this link https://www.tracfone.com/support/contact, or call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Have a great day!
Written by a customer while visiting tracfone.com
Posted by: Anonymous
Verified Purchase:Yes
Wish I would've upgraded just a bit more. Great phone for first timers
Written by a customer while visiting tracfone.com
Customer Rating
3
fast processing speed nice screen, good speakers
on December 18, 2024
Posted by: Renelee
Verified Purchase:Yes
The smartest company will allow people to fully uninstall apps that are not vital for operating .
I find nothing more frustrating than apps I will not use but they occupy vital storage space!
How about apps only needed for the phone operating system!! You'd have all the Business!!
I find nothing more frustrating than apps I will not use but they occupy vital storage space!
How about apps only needed for the phone operating system!! You'd have all the Business!!
I would recommend this to a friend!
Response from tracfone.comBy TracFone, December 18, 2024
Hi this is Junry from TracFone. We're sorry about your experienced with the app. Here's how to uninstall it.
1. Locate the app: Go to your home screen or app drawer then find the Total Wireless icon.
2. Long press and drag: Long press on the app icon it starts to wiggle then drag the icon to Uninstall or Remove at the top of the screen.
3. Confirm Uninstallation: A confirmation prompt will appear then tap Uninstall to proceed.
If you have a questions or concern please don't hesitate to send us a DM to our Social Media platforms.
1. Locate the app: Go to your home screen or app drawer then find the Total Wireless icon.
2. Long press and drag: Long press on the app icon it starts to wiggle then drag the icon to Uninstall or Remove at the top of the screen.
3. Confirm Uninstallation: A confirmation prompt will appear then tap Uninstall to proceed.
If you have a questions or concern please don't hesitate to send us a DM to our Social Media platforms.
Written by a customer while visiting tracfone.com
Posted by: Marianne T
Verified Purchase:Yes
Phone is very light and easy to use. It is sleek and attractive
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Sherri KB
Verified Purchase:Yes
This is a excellent phone. There is so much more that I still need to figure out. I used smart switch which you download on both old and new phone to switch everything over. Easy Peasy.
Written by a customer while visiting tracfone.com
Posted by: Old Timer 2
Verified Purchase:Yes
Great Smart Phone at Reasonable Price. I've got 2 of them.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com