Customer reviews from tracfone.com
Tracfone - Motorola moto G Power 5G 128GB Prepaid - Black
Average customer rating
4.2 out of 5
4.2
(85 Reviews)
Open Ratings Snapshot
Rating breakdown 85 reviews
5 Stars
47
4 Stars
16
3 Stars
14
2 Stars
6
1 Star
2
77%of customers recommend this product. 
(
10 out of 13
)
Best Buy Privacy Policy
Customer Reviews for Tracfone - Motorola moto G Power 5G 128GB Prepaid - Black
Customer Rating
3 out of 5
3
Not as good as advertised
on May 2, 2025
Posted by: Kevink
Verified Purchase:Yes
This phone has lots of memory and storage, but I’m not happy with the phone ring volume and it also is extremely slow recharging.
No, I would not recommend this to a friend.
Response from tracfone.comBy Customer ServiceMay 2, 2025
Hi! This is Augusto from Tracfone Wireless. Thank you for your rating. We're very sorry if your Moto G Power 5G 2023 5G doesn't meet your expectations or if you're having issues with it. Please contact us by sending a direct message on our various social media channels. We'll be happy to help you with whatever you need.
Written by a customer while visiting tracfone.com
Customer Rating
3 out of 5
3
Pretty good but
on May 22, 2025
Posted by: skott
Verified Purchase:Yes
it's between 3 and 4 I guess. Battery life is better than my previous 6 year old phone. I had to reset my password for an online app and it was extremely difficult to get the two passwords to match bcuz of errors. the letter/number icons are sooo small it's hard to not make a mistake. didn't have that problem with my cheap Samsung. I also when I get a new text, I don't see an indication on the home screen msg icon that I have a new icon.
Response from tracfone.comBy TracFone WirelessMay 22, 2025
Hi. This is Arianne from TracFone Wireless. I'm sorry to hear that while your new Moto G Power 2023's battery life is an improvement, you're running into some usability issues. Your experience with password resets and the small text/number icons has been a real hassle, and it's definitely important to know when you have a new text message. These things are causing frustration, especially when you didn't have these problems with your previous Samsung phone. The issues with the small icons and the text notification might be something we can adjust in the phone's display settings or notification settings. We can also try some troubleshooting steps that might help with those password errors, as sometimes those are related to the phone's keyboard or display settings. Please send us a private message on Facebook, Twitter or Instagram. Thank you for being a valued customer!
Written by a customer while visiting tracfone.com
Customer Rating
5 out of 5
5
Moto 5G
on June 1, 2025
Posted by: P Knc
Verified Purchase:Yes
This phone has been very responsive and easy to move everything from one phone to the new one.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Customer Rating
3 out of 5
3
Pretty good
on June 14, 2025
Posted by: Cbuch
Verified Purchase:Yes
I like the size of the phone but there is waaay too much spam and ads. Weird settings that I can't figure out plus apps that I don't like.
I would recommend this to a friend!
Response from tracfone.comBy Tracfone WirelessJune 15, 2025
Totally get it! It's awesome you like your phone's size, but it sounds like you're swamped with spam and ads, plus confusing settings and apps you don't want. That's super frustrating! To help you out, could you please send us your phone details on our social media platforms? Knowing that will let me give you specific tips to clear out the junk, make settings easier, and deal with those unwanted apps.
Written by a customer while visiting tracfone.com
Customer Rating
4 out of 5
4
First month
on June 15, 2025
Posted by: TerryQ74
Verified Purchase:Yes
Very good phone, better than the other phone's I've had
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Customer Rating
5 out of 5
5
Awesome Phone!
on June 23, 2025
Posted by: PiperBadger
Verified Purchase:Yes
It's almost hard to believe this phone can do everything I need on a budget price. I hooked it up to my school G-mail account and it seamlessly synced my emails and activities folder/drive automatically. It's a full blown smart phone that looks great!
Written by a customer while visiting tracfone.com
Customer Rating
5 out of 5
5
motorola smart phone
on July 11, 2025
Posted by: Brian d
Verified Purchase:Yes
I like it. good weight, good size, good battery. it's a good phone.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Customer Rating
5 out of 5
5
Fast as the speed of 5G
on July 18, 2025
Posted by: Anonymous
Verified Purchase:Yes
Work fast as a speeding bullet. Works higher than a plane
Written by a customer while visiting tracfone.com
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