Customer reviews from tracfone.com
Tracfone - BLU View 5 Pro 64GB Prepaid - Gray
Average customer rating
3.6
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
38
4 Stars
18
3 Stars
13
2 Stars
8
1 Star
14
68%of customers recommend this product.
(
40 out of
59)
Customer Reviews for Tracfone - BLU View 5 Pro 64GB Prepaid - Gray
Posted by: Doc Fred
Verified Purchase:Yes
File transfer using the USB cable is not obvious. After connecting with the computer, swipe down from the top of the BLU screen, click the USB banner, and select transfer files. Otherwise, the computer just charges the phone battery.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Dreamcatcher
Verified Purchase:Yes
It's too early to give a rating, because I don't know what the phone can or can't do.
I would recommend this to a friend!
Response from tracfone.comBy Customer Service, January 18, 2026
Thank you for your review. We're sorry to hear your experience with the BLU View 5 PRO wasn't what you expected. Please consider sending us a direct message on our social media platforms, so we can gather more details and assist you personally!
Written by a customer while visiting tracfone.com
Posted by: Ann M Ballback
Verified Purchase:Yes
I have had issues with dropped calls or being told someone cannot hear me clearly. I also have trouble with the keyboard being small and easily hit the home button instead of the space bar.
No, I would not recommend this to a friend.
Response from tracfone.comBy TracFone Wireless, January 17, 2026
Hello there. This is Dianne from TracFone Wireless. We apologize for the inconvenience caused by the dropped calls and the sensitivity of your BLU View 5 PRO keyboard. Our main goal is to provide quality service, and we would appreciate the opportunity to address these technical concerns and help you find a solution that improves your experience.
We value your business and hope you will give us another chance to redeem ourselves. Should you require any assistance, please contact us via direct message on our social media platforms; our representatives are available Monday–Sunday from 8:00 AM to 11:45 PM EST.
We value your business and hope you will give us another chance to redeem ourselves. Should you require any assistance, please contact us via direct message on our social media platforms; our representatives are available Monday–Sunday from 8:00 AM to 11:45 PM EST.
Written by a customer while visiting tracfone.com
Posted by: Not freaking happy
Verified Purchase:Yes
Speaker cracks what is generic does that mean hacked buy a new phone and it's hacked
No, I would not recommend this to a friend.
Response from tracfone.comBy Customer Service, January 10, 2026
Thank you for taking the time to share your feedback regarding your recent experience with your device. We sincerely apologize for the inconvenience and frustration this issue has caused.
We value your business and are committed to providing you with a high-quality experience. Please contact us directly at our social media channels, so we can assist you further and work towards a resolution.
We value your business and are committed to providing you with a high-quality experience. Please contact us directly at our social media channels, so we can assist you further and work towards a resolution.
Written by a customer while visiting tracfone.com
Posted by: Kimberley
Verified Purchase:Yes
It's a ok phone for the money I spent , so far so good
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Risi
Verified Purchase:Yes
First and foremost, I was NOT aware the phone was generic/refurbished upon purchase. It is NOT geared for playing games/apps that came with it ...consistently shuts down. Second, I find it nearly impossible to turn the phone off...I have to hold the button for a very long time for the phone to turn off. Don't feel comfortable using, so I will stick with checking emails and using to enter/exit my other communication portals.
No, I would not recommend this to a friend.
Response from tracfone.comBy Customer service., December 3, 2025
Hi there. We appreciate the time you took to give us feedback about the phone you received. I'm sorry for the inconvenience you may have with the service or the phone, please send us a private message on one of our social media channels to continue assisting you. Thank you!
Written by a customer while visiting tracfone.com
Posted by: Lane Jacckson
Verified Purchase:Yes
Phone is affordable & high tech enough for me. Also it is practical.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Beverly Doll
Verified Purchase:Yes
I was very disappointed in my purchase of my phone, and have to return to either get a replacement or refund, which I would prefer.
No, I would not recommend this to a friend.
Response from tracfone.comBy TracFone Wireless, November 29, 2025
Hello, Beverly! This is Mark from TracFone Wireless. Thank you for reaching out and bringing this to our attention. I am sincerely sorry to hear about your disappointment with your recent phone purchase.
To work things out, may I know the reason why you want a refund? Are there any features that are not working properly on your phone, or are you experiencing glitches? Please share the details by sending us a DM on any of our social media channels so we can look into it. I'm looking forward to hearing from you!
To work things out, may I know the reason why you want a refund? Are there any features that are not working properly on your phone, or are you experiencing glitches? Please share the details by sending us a DM on any of our social media channels so we can look into it. I'm looking forward to hearing from you!
Written by a customer while visiting tracfone.com