Hello! I am so happy to know that you took the time to reach out to us to share your review of the BLU View 5 PRO that you got from our company. It's really important for us to know how you feel regarding our services, and products since we know the importance of having a good service in which you can rely on. That's why I am so sorry to know that the device you got did not meet your expectations, communication is really important nowadays, and knowing that we are causing you troubles to stay connected is really no good. Please do not hesitate in reaching out to us through any of our Social Media Platforms. We will always do our best to help you with any issue or concern that you may come out with.