Customer reviews from tracfone.com
Tracfone - BLU View 5 Pro 64GB Prepaid - Gray
Average customer rating
3.9
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
17
4 Stars
9
3 Stars
7
2 Stars
4
1 Star
2
75%of customers recommend this product.
(
21 out of
28)
Customer Reviews for Tracfone - BLU View 5 Pro 64GB Prepaid - Gray
Posted by: Ann M Ballback
Verified Purchase:Yes
I have had issues with dropped calls or being told someone cannot hear me clearly. I also have trouble with the keyboard being small and easily hit the home button instead of the space bar.
No, I would not recommend this to a friend.
Response from tracfone.comBy TracFone Wireless, January 17, 2026
Hello there. This is Dianne from TracFone Wireless. We apologize for the inconvenience caused by the dropped calls and the sensitivity of your BLU View 5 PRO keyboard. Our main goal is to provide quality service, and we would appreciate the opportunity to address these technical concerns and help you find a solution that improves your experience.
We value your business and hope you will give us another chance to redeem ourselves. Should you require any assistance, please contact us via direct message on our social media platforms; our representatives are available Monday–Sunday from 8:00 AM to 11:45 PM EST.
We value your business and hope you will give us another chance to redeem ourselves. Should you require any assistance, please contact us via direct message on our social media platforms; our representatives are available Monday–Sunday from 8:00 AM to 11:45 PM EST.
Written by a customer while visiting tracfone.com
Posted by: Dreamcatcher
Verified Purchase:Yes
It's too early to give a rating, because I don't know what the phone can or can't do.
I would recommend this to a friend!
Response from tracfone.comBy Customer Service, January 18, 2026
Thank you for your review. We're sorry to hear your experience with the BLU View 5 PRO wasn't what you expected. Please consider sending us a direct message on our social media platforms, so we can gather more details and assist you personally!
Written by a customer while visiting tracfone.com
Posted by: Doc Fred
Verified Purchase:Yes
File transfer using the USB cable is not obvious. After connecting with the computer, swipe down from the top of the BLU screen, click the USB banner, and select transfer files. Otherwise, the computer just charges the phone battery.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Ashleigh
Verified Purchase:Yes
Phone is constantly lagging and not wanting to turn on.
Response from tracfone.comBy Customer Service, February 5, 2026
Hi! Thank you for your rating. We're very sorry if your BLU View 5 PRO doesn't meet your expectations or if you're having issues with it. Please contact us by sending a direct message on our various social media channels. We'll be happy to help you with whatever you need.
Written by a customer while visiting tracfone.com
Posted by: Anna71
Verified Purchase:Yes
Recently, I decided to upgrade from a flip phone to a smartphone. I am unhappy about how to turn the phone off. I have to press the power button and the volume button at the same time. As I start to press the off button, it goes away and I have to try many times before I can get the phone to turn off. Also, I have found some features no longer work. I use this phone to text some relatives and in case of an emergency. There is no way, I would stop using my landline.
Response from tracfone.comBy Customer Service, February 10, 2026
Hello! I am so happy to know that you took the time to reach out to us to share your review of the BLU View 5 PRO that you got from our company. It's really important for us to know how you feel regarding our services, and products since we know the importance of having a good service in which you can rely on. That's why I am so sorry to know that the device you got did not meet your expectations, communication is really important nowadays, and knowing that we are causing you troubles to stay connected is really no good. Please do not hesitate in reaching out to us through any of our Social Media Platforms. We will always do our best to help you with any issue or concern that you may come out with.
Written by a customer while visiting tracfone.com
Posted by: My dude
Verified Purchase:Yes
I'm still getting used to the phone, overall it's working well, ordered a case and screen protector so it doesn't crack like the previous phone.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: TWEETY21
Verified Purchase:Yes
I love my Trac Phone, I love playing the bird game. I was glad that I could continue playing the game on my new Trac phone.
Written by a customer while visiting tracfone.com