Customer reviews from totalwireless.com
Total by Verizon - Samsung Galaxy A15 128GB Prepaid - Black
Average customer rating
4.2
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
23
4 Stars
10
3 Stars
5
2 Stars
1
1 Star
3
83%of customers recommend this product.
(
29 out of
35)
Customer Reviews for Total by Verizon - Samsung Galaxy A15 128GB Prepaid - Black
Customer Rating
4
It thinks there's an emergency but I'm not laughin
on December 21, 2024
Posted by: C.w. Jacobsen
from Bakersfield
Verified Purchase:Yes
Awesome but with all the accidental call prevention it calls emergency number almost every day from my pocket. No kidding.
I would recommend this to a friend!
Response from totalwireless.comBy Total Wireless, December 24, 2024
Hi. This is Aira from Total Wireless. We sincerely apologize for the troubles this case has caused you. To prevent emergency calls coming, you can turn off Emergency SOS, turn off the 911 auto dial and don't program 911 into speed dial. For further assistance, feel free to send us a private message in your most convenient time. Moreover, we value your business with us and we appreciate you rating us. Have a good one ahead!
Written by a customer while visiting totalwireless.com
Customer Rating
3
My first debut with a 5g phone is not impressive
on December 22, 2024
Posted by: 60yrolduser
from Providence, RI
Verified Purchase:Yes
It's an okay Phone. Not a fantastic phone, not a great phone, but an okay phone.It can be a bit cumbersome because there are so many featrues but it is difficult to navigate through the settings to find them. The phone is very smooth and slippery and will sliden through your fingers and fall on the floor. You musy get a rugged case for it. The screen is supersensitive. Whill your attempting to close out an app you will accidentally trigger the opening of additional apps. It is also a bit on the slow side as well. Overall, it's an okay phone. The phone companies are featuring these cheapies as a free option to force people over to 5g. That's the only reason why I have this phone, otherwise I'd rather have my older 4g phone. I'd say the phone company succeeded in pushing me into 5g.
No, I would not recommend this to a friend.
Response from totalwireless.comBy Customer Service, December 22, 2024
Hello. Thanks for taking the time to share your opinion about the Samsung Galaxy A15 5G that you received from our company. It's very important for us to know how you feel about our products and services, so we can provide you with better experiences. Likewise, we are very sorry that the device did not meet your expectations.
For assistance, please contact us at 1-866-663-3633. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link https://www.totalwireless.com/support/contact-us. You can also use our self-service menu by simply texting the word HELP to 611611. ^Pamela
For assistance, please contact us at 1-866-663-3633. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link https://www.totalwireless.com/support/contact-us. You can also use our self-service menu by simply texting the word HELP to 611611. ^Pamela
Written by a customer while visiting totalwireless.com
Posted by: Brent J
from Maine
Verified Purchase:Yes
Pleasantly impressed with the speed and new features. The photos are amazing.
I would recommend this to a friend!
Written by a customer while visiting totalwireless.com
Posted by: Galaxy A15
from IA
Verified Purchase:Yes
Definitely a very amazing picture compared to my last phone. The upgrade to 5g has been tremendous 👏.
Response from totalwireless.comBy Customer Service, December 23, 2024
Hi. This is Augusto from Total Wireless. Thanks for the rating, and being part of our community. We truly appreciate it. However, if you are having issues with your Samsung Galaxy A23 5G, you can contact our support team through our social media channels or use our different customer service channels. We will be happy to help you.
For assistance, please contact us at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link https://www.straighttalk.com/support/contact You can also use our self-service menu by simply texting the word HELP to 611611.
For assistance, please contact us at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link https://www.straighttalk.com/support/contact You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting totalwireless.com
Posted by: dragon6764
from West Liberty Il
Verified Purchase:Yes
I got a Galaxy A15 5G it is doing good so far have not tried all the things it can do yet but getting there
I would recommend this to a friend!
Written by a customer while visiting totalwireless.com
Posted by: Sdavis
Verified Purchase:Yes
Awesome phone, I was a bit skeptical about it being a free phone, but so far so good.
Written by a customer while visiting totalwireless.com
Posted by: Absolutely Not
Verified Purchase:Yes
I love my phone still getting to know it but it's nice
I would recommend this to a friend!
Written by a customer while visiting totalwireless.com
Posted by: Danny Wells
from CA
Verified Purchase:Yes
This is really a good phone. I like it for work just hook up earbuds and get calls on auto while working, Or listen to YouTube by tapping your earbuds tap again and it's back on calls. A great up grade from the Galaxy A11
I would recommend this to a friend!
Written by a customer while visiting totalwireless.com