Customer reviews from totalwireless.com
Total by Verizon - Samsung Galaxy A15 128GB Prepaid - Black
Average customer rating
4.2
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
23
4 Stars
10
3 Stars
5
2 Stars
1
1 Star
3
83%of customers recommend this product.
(
29 out of
35)
Customer Reviews for Total by Verizon - Samsung Galaxy A15 128GB Prepaid - Black
Posted by: TERRY H.
Verified Purchase:Yes
The SAMSUNG S156V meets and exceeds what I need in a mobile phone. TOTAL is more responsive to service than my previous phone company. I upgraded from 4G to 5G and did so at a minimal cost.
Written by a customer while visiting totalwireless.com
Posted by: Clayton
from Tennessee
Verified Purchase:Yes
I could not believe that total by Verizon sent me a new 5 g phone for free for just being a loyal customer I love this phone I have been with them a long time and will always keep them as.my service my phone has always had service no matter where I am they take care of there customers
I would recommend this to a friend!
Written by a customer while visiting totalwireless.com
Posted by: Anonymous
from Whetstone, Arizona
Verified Purchase:Yes
I can't remember my Facebook password. With the stupid double and triple security it won't let me just reset my password and log on. There's like 100 steps. It's totally stupid. So I've now lost all my games and apps that I had. That's a lot of money gone. Are you going to reimburse me?
No, I would not recommend this to a friend.
Response from totalwireless.comBy Total Wireless, December 12, 2024
Hi. This is Arianne from Total Wireless. Thank you for your purchase. We truly appreciate you for doing business with us. Please know that we understand how frustrating this might have been, and we're sorry to know about what happened to your account that resulted to lost games and apps. Allow us to have another opportunity to make things right for you. Please chat with us at https://www.totalwireless.com/techsupport. You may also contact our Customer Care Center at 1-866-663-3633. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting totalwireless.com
Posted by: C.Green
from Alabama
Verified Purchase:Yes
I love my new phone. I'm starting to get used to it now
Thanks so much Needed a new one
Thanks so much Needed a new one
I would recommend this to a friend!
Written by a customer while visiting totalwireless.com
Posted by: e. Cross
from Clifton Forge, Virginia
Verified Purchase:Yes
The power and volume buttons are a little too far set in.
I would recommend this to a friend!
Response from totalwireless.comBy Total Wireless, December 16, 2024
Hi. This is Joel from Total Wireless. We apologize for any inconvenience you may be experiencing with the power and volume buttons on your Samsung Galaxy A15 5G. We understand that this can be frustrating, and we appreciate your patience and understanding. We're committed to providing you with the best possible user experience. We're actively working to address this issue and improve the design of our future products. Please know that your feedback is invaluable to us. It helps us to identify and resolve the issues like this one. Thanks for your purchase, and for doing business with us. If you need further assistance with your phone or service, please send us a DM on our Social Media platforms. We'll be happy to assist you further with this matter.
Written by a customer while visiting totalwireless.com
Posted by: Lenny
from Joshua Tree ca
Verified Purchase:Yes
Thanks for the free new 5G capable phone. Been with Total since October of 21. Service is excellent here in Joshua Tree.
I would recommend this to a friend!
Written by a customer while visiting totalwireless.com
Posted by: Sandy H.
from Illinois
Verified Purchase:Yes
I'm very happy with my new phone, it's a great upgrade.
I would recommend this to a friend!
Written by a customer while visiting totalwireless.com
Posted by: Jamm
Verified Purchase:Yes
The phone works great, but it didn't come with a charger. So I bought one at Walmart and it failed after two uses. So it made me wonder if it was the phone messing up. A new charger solved the problem.
I would recommend this to a friend!
Written by a customer while visiting totalwireless.com