Hi. This is Joel from TracFone Wireless. We sincerely apologize for the issues you're experiencing with the Tracfone you recently ordered for your husband. We understand your frustration with the phone's malfunction, including the difficulty charging, display issues, and the hard-to-press power button. To assist you with the return process, we recommend reaching out to us via Direct Message on our social media platforms (e.g., Facebook, Twitter, Instagram). Our team will be able to provide you with specific return instructions, including the preferred shipping method (UPS, FedEx, or other options), return address, and any necessary return documentation.We value your business and appreciate your understanding as we work to resolve this issue and ensure you receive a satisfactory resolution. ^Joel