Hi. This is Joel from TracFone Wireless. I understand you're experiencing poor speaker and camera quality with your phone. I sincerely apologize for the inconvenience this has caused. First, let's address the speaker issues. Please check if the speaker grilles are clean and free of any obstructions. Then, ensure your audio settings are correctly adjusted and explore any built-in sound enhancement features. Also, confirm your phone's software is updated, as updates often include audio improvements. Finally, make sure that the phone case is not muffling the speakers. Regarding the camera, start by cleaning the lens with a soft cloth. Next, verify your camera settings and ensure they're suitable for the lighting conditions. Update your phone's camera app and operating system as well. Additionally, try taking photos in better lighting and ensure the camera is stable. If these steps don't resolve the problems, please send us a message through our Social Media Platforms.

Hi. This is Joyce from Tracfone Wireless. I appreciate you bringing this to our attention. If your device isn't holding settings and reverts to defaults every time you turn it on, try resetting it to factory settings or checking for software updates. If that doesn't resolve the issue, please send us a direct message on our social media channel, so we can help identify the cause. I'm looking forward to hearing from you. Have a good one!