Customer reviews from tracfone.com
Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Average customer rating
4.2
(561 Reviews)
Rating breakdown 561 reviews
5 Stars
325
4 Stars
138
3 Stars
43
2 Stars
23
1 Star
32
81%of customers recommend this product.
(
146 out of
181)
Customer Reviews for Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Posted by: PClem
Verified Purchase:Yes
I really didn't want a new phone. But when you get over 5 years on a phone, then all of sudden it doesn't want to work.??? and also now we need 5G, but on my phone service it says 4G and the same in my Car. So somethings with this phone I don't understand. The phone says its 5G but I wonder is it
Response from tracfone.comBy TracFone Wireless., September 9, 2023
Hello. This is Redje from TracFone Wireless. We read your post and thanks for bringing this to our attention. Please be informed that we can take closer look into what is going on, we can assure you that there is a resolution for that.
To further assist you, please contact us via this chat link https://www.tracfone.com/support/contact-us or by calling 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
To further assist you, please contact us via this chat link https://www.tracfone.com/support/contact-us or by calling 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: Arthur Rutherford
Verified Purchase:Yes
Nothing but trouble. Now cannot make or receive texts. But can recieve group txts???? Camera worse than my Samsung a11. no fingerprint recognition. Not satisfied
Response from tracfone.comBy TracFone Wireless, September 8, 2023
Hello. This is Lea from TracFone Wireless. Apology for the issues you may have with the phone. If you need assistance, please chat with us via this link https://www.tracfone.com/support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: Czar
Verified Purchase:Yes
Great Phone at a cheap price. I highly recommend it.
Written by a customer while visiting tracfone.com
Posted by: Frances Orros
Verified Purchase:Yes
I am still unable to get my minutes & next date to refill. I get an error each time. I was able to talk with someone when I first received the phone & she told me my minutes & date to refill. You need to correct this problem.
Response from tracfone.comBy TracFone Wireless, September 8, 2023
Hello. This is Lea from TracFone Wireless. Apology for the issues you may have with the phone. If you need assistance, please chat with us via this link https://www.tracfone.com/support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: Anonymous
Verified Purchase:Yes
A good size screen for older eyes. Still learning all the capabilities.
Response from tracfone.comBy TracFone Wireless, September 9, 2023
Hello. This is Redje from TracFone Wireless. We read your post and we value your patronage. You can use our self-service menu. To obtain a handset tutorial directly on your device, text the word TUTORIAL to 611611.
Written by a customer while visiting tracfone.com
Posted by: A14good
Verified Purchase:Yes
This A14 is 100% better than the A01. With 64 gigabytes vs 16, there is room for new apps and pictures. She love quality of these pictures.
Written by a customer while visiting tracfone.com
Posted by: Crusader1957
Verified Purchase:Yes
Using it for one week and am pleased so far. Easy to transfer from old Samsung.
Written by a customer while visiting tracfone.com
Posted by: Mhan
Verified Purchase:Yes
For a budget phone it's a really nice phone. For someone who needs a phone that performs well with basic tasks, maybe some light gaming. This phone is reliable and a joy to use.
Written by a customer while visiting tracfone.com