Customer reviews from tracfone.com
Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Average customer rating
4.2
(365 Reviews)
Rating breakdown 365 reviews
5 Stars
213
4 Stars
91
3 Stars
23
2 Stars
14
1 Star
24
73%of customers recommend this product.
(
22 out of
30)
Customer Reviews for Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Posted by: Maryep
Verified Purchase:Yes
Love this phone, it's fast, reliable and so much more..
Written by a customer while visiting tracfone.com
Posted by: Ruth Anne
Verified Purchase:Yes
I had a hard time setting it up. I wish there was a more detailed booklet of directions.
Response from tracfone.comBy TracFone Wireless, August 3, 2023
Hi. This is Franz from TracFone Wireless. We are sorry for the inconvenience. You can actually text the word TUTORIAL to 611611, to obtain a handset tutorial directly on your device. For assistance, please contact us via chat using this link https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: Boɓ Knerr
Verified Purchase:Yes
I love this phone. The charging lasts a long time.
Written by a customer while visiting tracfone.com
Customer Rating
4
Phone works well - a bit difficult to setup. CS OK
on August 4, 2023
Posted by: Buz6
Verified Purchase:Yes
Phone a bit difficult to setup. DL the user manual.
Response from tracfone.comBy TracFone Wireless, September 21, 2023
Hi. This is Katherine from TracFone Wireless. Thank you for the rating. However, we are sorry to know that the phone is difficult to setup. If you need assistance to setup the phone, please don't hesitate to contact us.
Written by a customer while visiting tracfone.com
Posted by: Michael Land Architect
Verified Purchase:Yes
Although high ratings, my experience is as follows; shift pages w/o command, easier menu setup recommended. Samsung tech support very good but dstill have problems.
Response from tracfone.comBy TracFone Wireless, August 4, 2023
Hi. This is Lea from TracFone Wireless. Thank you so much for the ratings. Have a great day!
Written by a customer while visiting tracfone.com
Posted by: RickPul
Verified Purchase:Yes
Good upgrade from a 5 year old Moto-G6. Swapped number to this phone. Activated in about 10 minutes. Now the fun begins moving over the apps etc. Noticeable increase in processing speed. Nice.
Written by a customer while visiting tracfone.com
Customer Rating
5
Great features
on August 6, 2023
Posted by: Anonymous
At first, I thought something else. But, this phone works great! Still learning it, though. I was used to my old phone from 2001.
Written by a customer while visiting tracfone.com
Posted by: Georgia Brigand
Verified Purchase:Yes
The phone seems OK electronically and mechanically. What I hated about it was all the intrusive junk that it came loaded with, including location trackers and other intrusions into my privacy. At the very least, if they MUST be included, they should not be active by default. I spent several hours turning off all these obnoxious gizmos and fiddly gadgets. The phone is intended to serve *me*, not the folks who wish to spy on me and exploit this for commercial or illegal purposes.
Response from tracfone.comBy TracFone Wireless, August 7, 2023
Hello. This is Lea from TracFone Wireless. Apology for all the trouble. As one of our valued customers, we never want you to feel this way. Allow us to have an opportunity to make things right for you.
Kindly chat with us at https://www.tracfone.com/support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Kindly chat with us at https://www.tracfone.com/support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting tracfone.com