Customer reviews from tracfone.com
Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Average customer rating
4.3
(409 Reviews)
Rating breakdown 409 reviews
5 Stars
241
4 Stars
98
3 Stars
29
2 Stars
16
1 Star
25
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Posted by: ArbyG
Verified Purchase:Yes
Switching from an iPhone to Android. Seem to have lost the way iPhone handled my hearing aids and I specifically asked for that before I purchased and they said it would. Not true. Other problems getting all my old apps to work(passwords and such). It's been 3 days and still working on it.
Response from tracfone.comBy TracFone Wireless, February 7, 2025
Hey there! This is Joel from TracFone Wireless. Thanks for your purchase. However, do you have any issues with your phone or service? If so, please allow us to pull up your account and sort things out. Kindly send us a DM through our Social Media Platforms. Thank you.
Written by a customer while visiting tracfone.com
Posted by: GGMAFROMNY
Verified Purchase:Yes
I'm very satisfied with my new phone and I transferred most of my stuff from the old phone. It's just a matter of getting used to the difference between the phones.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: No Name 21
Verified Purchase:Yes
Not happy with the speed or feel of the phone-just ok
Written by a customer while visiting tracfone.com
Posted by: franksljr
Verified Purchase:Yes
did not not come with a charger.not stated at time of purchase
I would recommend this to a friend!
Response from tracfone.comBy Custumer service, February 15, 2025
Hi, I'm Augusto from Straight Talk Wireless. Thank you for the rating and for being part of our community. We really appreciate it. We sincerely apologize for the misunderstanding. Unfortunately, the device and charging cube now come separately. If you're having issues with your Samsung Galaxy A154 5G, you can reach out to our support team via our social media channels or use our different customer support channels. We'll be happy to help.
Written by a customer while visiting tracfone.com
Posted by: Peg Bay
Verified Purchase:Yes
I bought this phone for Speech to text ,but it
does not Work very well.
Period it does not stay on, and does not have consultation period as you can see.
does not Work very well.
Period it does not stay on, and does not have consultation period as you can see.
I would recommend this to a friend!
Response from tracfone.comBy Customer Service, February 15, 2025
Hi, Thanks for the rating. We really appreciate it. Thank you for doing business with us. We would like to check what is going on with your phone, please chat with us at https://www.tracfone.com/support/contact-us, so we can help you fix the issue. For assistance, please contact us at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. ^Juan
Written by a customer while visiting tracfone.com
Posted by: Satisifed customer
Verified Purchase:Yes
Like the Samsung Galaxie A14 5g. Works well. Replaced previously owned Samsung product.
Response from tracfone.comBy TracFone Wireless, February 19, 2025
Hi. This is Arianne from TracFone Wireless. We appreciate you taking the time to give us a rating and feedback. We understand that a 3-star rating indicates there's definitely room for improvement, and we'd like to understand what contributed to this. Knowing the details of your experience will help us identify areas where we can do better and make improvements. Please feel free to send us a private message on our social media channels (Facebook, Instagram or Twitter). We value your input and want to ensure we provide the best possible service.
Written by a customer while visiting tracfone.com
Customer Rating
5
Samsung Galaxy is a great choice for Android.
on February 23, 2025
Posted by: Spooner1
Verified Purchase:Yes
Great phone. Transition from old phone to the Samsung Galaxy was easy with good user friendly instructions.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Youser
Verified Purchase:Yes
I love this phone as my old phone was a Samsung J2. My old phone got me by, and I have a lot more storage with the phone I'm using now. Don't have to delete apps and photos just to update my apps. Therefore, I'm giving it a 5-star rating. You won't be sorry if you purchase this phone.
Written by a customer while visiting tracfone.com