Hi. This is Aira from TracFone Wireless. We sincerely apologize for the troubles adjusting the brightness of your phone every time you power cycle it. We understand how incredibly frustrating to constantly readjust your phone's brightness upon each startup. To troubleshoot this, start by checking for available software updates, as they often include bug fixes that might resolve the issue. Next, try to disable and re-enabling the Adaptive Brightness feature. If that does not work, clear the cache and data of apps related to display or settings, but be cautious as this might reset some app settings, so back up any important information beforehand. You can also explore manufacturer-specific solutions on our website or on our support forums. As a last resort, consider performing a factory reset, but remember to back up all your data proceeding as this will completely wipe your phone. For further assistance or questions, kindly send us a private message in your most convenient time. Moreover, thank you so much for the rating and we value you for doing business with us. Have a good one ahead!

Hello there! This is Redje from TracFone Wireless, and we want to thank you for taking the time to leave us a review. We truly appreciate your business and value your feedback, both positive and negative. It's through valuable customer insights like yours that we can continue to improve our services.

Moreover, we thank you for your review of the Samsung Galaxy A14! We're so glad to hear you're enjoying the phone's speed, storage, and sturdy design. We appreciate you highlighting the adjustable font size as well. However, we understand your concern about the absence of the Samsung Secure Folder feature. While the A14 doesn't directly support Secure Folder, we appreciate you taking the time to research and share a helpful workaround using Samsung Notes. This is a great tip for other users looking for a way to secure sensitive information. We understand that researching workarounds can be time-consuming, and we apologize for any inconvenience this may have caused. We are always working to improve our devices and services, and we will certainly pass your feedback along to Samsung.

Additionally, we want to turn your 1-star experience into a 5-star one! To help us achieve that, we'd love the opportunity to review your account in more detail and address any specific concerns you may have.

If you have any further questions or need assistance with your device, please don't hesitate to contact TracFone customer support. We're here to help, please contact us via this chat link https://www.tracfone.com/support/contact-us or by calling 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.