Customer reviews from tracfone.com
Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Average customer rating
4.2
(365 Reviews)
Rating breakdown 365 reviews
5 Stars
213
4 Stars
91
3 Stars
23
2 Stars
14
1 Star
24
73%of customers recommend this product.
(
22 out of
30)
Customer Reviews for Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Posted by: Stevehil
Verified Purchase:Yes
Great phone. It is much better that the previous Motorola device.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Boots1
Verified Purchase:Yes
I just replaced my phone with the same one. I basically do just email, Facebook and texting. I love that it is simple, just what I need.
Written by a customer while visiting tracfone.com
Posted by: jdaft
Verified Purchase:Yes
The 2nd android phone I’ve ever used. It isn’t as fast easy to navigate or user friendly as any of my iPhones in the past but it’s a lot faster than the TruBlu I owned previously. Also possibly the slowest charging phone I’ve ever had.
I would recommend this to a friend!
Response from tracfone.comBy TracFone Wireless, December 2, 2024
Hello. This is Arianne from TracFone Wireless. Thank you for your continued loyalty with the service. We truly appreciate your feedback about your new phone. Slow charging can be caused by various factors ranging from faulty cable or adapter, background app using power, a recent software update, battery health and environmental factors. These practical solutions can substantially reduce the time it takes to charge your phone.
• Use a fast charger and quality charging cable
• Use a wall charger
• Close apps and processes/ Turn off Connectivity Features
• Enable airplane mode/Power Saving Mode
• Avoid using your phone while charging
If you need further assistance with your phone or service, please feel free to chat with us via this link https://www.tracfone.com/support/contactus or call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Have a great day!
• Use a fast charger and quality charging cable
• Use a wall charger
• Close apps and processes/ Turn off Connectivity Features
• Enable airplane mode/Power Saving Mode
• Avoid using your phone while charging
If you need further assistance with your phone or service, please feel free to chat with us via this link https://www.tracfone.com/support/contactus or call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Have a great day!
Written by a customer while visiting tracfone.com
Posted by: Anonymous
Verified Purchase:Yes
Nice phone at a good price!! Everything works well and camera takes nice pictures!!!
Written by a customer while visiting tracfone.com
Posted by: Kirsten
Verified Purchase:Yes
The Samsung A14 5G cellphone is so fast! ( I previously had a Android running 8.0!) Now I am updated to Android 14.0. It is nicely organized on screen and I can load my apps quite quickly. I like all the notifications I can get and I like the fingerprint biometric to sign in.
All in all, a great purchase! And the camera is very good.
All in all, a great purchase! And the camera is very good.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Brett DSouza
Verified Purchase:Yes
the phone itself is fine, but there does not seem to be a way to upload pictures directly from the gallery to a website such as facebook. Pictures can be uploaded directly to facebook however not recordings, so the latter is stuck forever in the phone with no way I can see to share them!
No, I would not recommend this to a friend.
Response from tracfone.comBy TracFone Wireless, December 6, 2024
Hi. This is Arianne from TracFone Wireless. Thank you for your continued loyalty with the service. We'd like to take this opportunity to apologize for the inconvenience knowing that you can't upload recordings from your gallery to your Facebook account. We understand that sharing pictures and recordings is important to you. There are a few reasons why you might not be able to upload a recording to Facebook, including:
•Internet connection
•Video format
•Video length
•Content restrictions
•Type of music
On the other hand, you can try these steps since you're having trouble uploading recordings to Facebook:
•Check your connection
•Check the file format
•Check the file size
•Check your account, or clear your cache and cookies
•Reinstall the app
For further assistance, please feel free to chat with us via this link https://www.tracfone.com/support/contactus or call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We truly appreciate you for doing business with us.
•Internet connection
•Video format
•Video length
•Content restrictions
•Type of music
On the other hand, you can try these steps since you're having trouble uploading recordings to Facebook:
•Check your connection
•Check the file format
•Check the file size
•Check your account, or clear your cache and cookies
•Reinstall the app
For further assistance, please feel free to chat with us via this link https://www.tracfone.com/support/contactus or call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We truly appreciate you for doing business with us.
Written by a customer while visiting tracfone.com
Posted by: Anthon371
Verified Purchase:Yes
Very satisfied with this phone. It has a ton of features that most expensive phones have.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: kahluaqueen
Verified Purchase:Yes
Enjoying my new phone and learning something new every day. It was time as I had a J3. Keep up the good work TracFone!.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com