Customer reviews from tracfone.com
Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Average customer rating
4.2
(365 Reviews)
Rating breakdown 365 reviews
5 Stars
213
4 Stars
91
3 Stars
23
2 Stars
14
1 Star
24
73%of customers recommend this product.
(
22 out of
30)
Customer Reviews for Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Posted by: cbartal
Verified Purchase:Yes
I've really liked this phone so far. I upgraded from a Samsung Galaxy A10e, so the larger screen size is kind of nice. The only complaint I have, and it's not really about the phone, is that there is no charger in the box, and the cable is male USB-C to male USB-C. What charger uses USB-C? None of my old ones. If you're not going to include the charger, at least include a USB to USB-C cable.
Response from tracfone.comBy TracFone Wireless, July 19, 2023
Hi, This is Jomarey from TracFone Wireless. We apologize if the phone doesn't come with a charger adaptor. The reason why Samsung did not include the charger plug it is because they want to minimize the impact of their products on the environment. For further assistance, you can chat with us at https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting tracfone.com
Posted by: Anonim
Verified Purchase:Yes
Bad very bad camera, pictures abd videos terrible quality, didn't work right and I couldn't transfer files from my old phone. So far not happy with this phone.
Response from tracfone.comBy TracFone Wireless., July 16, 2023
Hello. This is Joel from TracFone Wireless. We are sorry for the trouble you've encountered with our customer service. We love having you as a customer and want to make sure that you receive the best service available with TracFone Wireless. To further assist you with your issue, please contact us via chat using this link https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: W Gibbs
Verified Purchase:Yes
Great phone, decent speed and specs for a good price. Like most phones these days, it comes with bloatware but a decent amount can be uninstalled.
Written by a customer while visiting tracfone.com
Posted by: new owner
Verified Purchase:Yes
Camera takes nice photos and video. Size of phone is a bit large for pockets. Slippery to hold and easy to accidently open apps when handling. Location of lenses is difficult to avoid touching. WiFi calling is nice. I wish previous owner's apps had been deleted.
Written by a customer while visiting tracfone.com
Posted by: Susy suzy
Verified Purchase:Yes
I brought it a month ago and am happy with it. I am not a game person, so I deleted the games.
Written by a customer while visiting tracfone.com
Posted by: Phyllis T
Verified Purchase:Yes
Still learning how to Use keyboard. It does not seem to accept the word period for a period at the end of a sentence and you have to actually stop and hit it and that stops the microphone and you have to start over again. If anyone knows how to bypass that, please help. Also cannot get symbol to appear when there is voicemail. I followed all the YouTube instructions and a couple of the links do not seem to work in phone settings.
Response from tracfone.comBy TracFone Wireless, July 20, 2023
Hello. This is Lea from TracFone Wireless. Aside from checking the tutorials available online, there is also a manual included in the package.
If you need assistance, please chat with us via this link https://www.tracfone.com/support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
If you need assistance, please chat with us via this link https://www.tracfone.com/support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: Bradleybox
Verified Purchase:Yes
Very nice 5G phone. This is an upgrade from a Galaxy J7 Sky Pro. Lots of neat features, and I was able to transfer my data to the new phone using Smart Switch. I really like the battery-saving features, larger screen and great camera. The camera quality is one of the main reasons I upgraded to this phone. I also like that the phone has a headphone jack. Highly recommended!
Written by a customer while visiting tracfone.com
Posted by: xxxy
Verified Purchase:Yes
difficult to find accessibility menu on phone. Once I found it, it worked fine with a few features not on my old phone
Response from tracfone.comBy TracFone Wireless, July 22, 2023
Hi. This is Arianne from TracFone Wireless. We're sorry to know that you encountered some difficulties finding the accessibility menu. Should you need further assistance, please feel free to chat with us using this link https://www.tracfone.com/support/contact-us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting tracfone.com