Customer reviews from tracfone.com
Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Average customer rating
4.2
(381 Reviews)
Rating breakdown 381 reviews
5 Stars
222
4 Stars
95
3 Stars
25
2 Stars
14
1 Star
25
80%of customers recommend this product.
(
35 out of
44)
Customer Reviews for Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Posted by: Anonymous
Verified Purchase:Yes
Cant send or receive pictures or videos. Checked all settings.
Response from tracfone.comBy TracFone, January 16, 2024
Hi. This is Ramel from TracFone Wireless. We're really sorry for the inconvenience you have experienced with our service. As your service provider, we are determined to help you in resolving these issues. To further assist you, please chat with us at https://www.tracfone.com/support/contact-us. You may also contact our Customer Care Center at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: Elkers 1947
Verified Purchase:Yes
The new Samsung phone is excellent with lots of power.
Written by a customer while visiting tracfone.com
Posted by: Kryx
Verified Purchase:Yes
Good qualities,needs an HDMi/MDL app for TV. Great camera
Written by a customer while visiting tracfone.com
Posted by: Bubblin
Verified Purchase:Yes
This phone works fine except it's to heavy into Google. To much extra data just to do simple things.
Response from tracfone.comBy TracFone Wireless, January 18, 2024
Hi. This is Jomarey from TracFone Wireless. We're sorry to hear you had such a frustrating experience with the phone, but we really appreciate you bringing this issue to our attention. Should you need further assistance, please chat with us using this link https://www.tracfone.com/support/contact-us or call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help keywords with valuable information.
Written by a customer while visiting tracfone.com
Posted by: Jiggs
Verified Purchase:Yes
Old galaxy j3 orbit died due to me dropping it. Had hoped to get something about the same size but they keep making them bigger and bigger. Nice phone but an inch longer than old one and too large for my pockets. Hate the holsters but may have to go that route. Not as easy to take screen shots with having to use the side buttons. I wish they hadn't changed tapping the bottom of the screen to re-light the screen. Again you have to use the side button. Just more cumbersome but overall good features.
Response from tracfone.comBy TracFone Wireless, January 20, 2024
Hi. This is Franz from TracFone Wireless. Please accept our deepest apology for this experience. We do not want our customers to encounter issues with the service we offer, especially with the phone. In order to take a screenshot on the phone, you really need to press the power and volume down buttons at the same time. If that doesn't work, press and hold the power button for a few seconds. Then tap screenshot. Please chat with us through this link http://trfn.ly/61839EPpt or call us at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you.
Written by a customer while visiting tracfone.com
Posted by: Bbbf
Verified Purchase:Yes
So far I really like it. Today though it wasn’t receiving calls and I’m not sure why. I did restart it and it has seemed okay since. I haven’t learned everything about all of it’s potential I’m sure but I am working on it, so far so good.
Written by a customer while visiting tracfone.com
Posted by: Bill1949
Verified Purchase:Yes
A nice upgrade at a decent price, a great looking screen and pretty fast
Written by a customer while visiting tracfone.com
Posted by: CoyleSt
Verified Purchase:Yes
takes too long to charge, shuts off by itself too soon, pre-programming (Google)of commentary on response time to text messages is invasive. Categorization of messages as spam is presumptuous and apparently politically motivated.preprogramed, unremovable Facebook is waste of space. Too much apparent analysis of personal information-and is surely "$old".
Response from tracfone.comBy TracFone Wireless, January 28, 2024
Hi. This is Jomarey from TracFone Wireless. Accept our apology for the inconvenience you encountered. Our main goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to assess your situation and assist you. Kindly contact us via chat using this link https://www.tracfone.com/support/contact-us, or you may call us at 1-800-867-7183. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com