Customer reviews from tracfone.com
Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Average customer rating
4.2
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
223
4 Stars
95
3 Stars
25
2 Stars
14
1 Star
25
80%of customers recommend this product.
(
36 out of
45)
Customer Reviews for Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Posted by: LadyD
Verified Purchase:Yes
This phone is a much appreciated gift from my husband.The old phone operating system did not support needed apps and the OS could not be updated. So far, it appears this one provides all I require.
However, I was very upset when I learned that my privacy settings were NOT transferred from the old phone and, in fact, had been replaced with settings that allowed FULL access and tracking of all my accounts.
I hope that I have corrected this invasion of my privacy and outrageous threat to security. If I find I haven't been successful in eradicating the situation, customer service will hear from me.
However, I was very upset when I learned that my privacy settings were NOT transferred from the old phone and, in fact, had been replaced with settings that allowed FULL access and tracking of all my accounts.
I hope that I have corrected this invasion of my privacy and outrageous threat to security. If I find I haven't been successful in eradicating the situation, customer service will hear from me.
Response from tracfone.comBy TracFone Wireless, January 9, 2024
Hi. This is Jomarey from TracFone Wireless. We're sorry to hear that your privacy settings was not transferred from your old phone to the new phone. We really appreciate you bringing this issue to our attention. Should you need assistance, please chat with us using this link https://www.tracfone.com/support/contact-us or call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help keywords with valuable information.
Written by a customer while visiting tracfone.com
Posted by: april426
Verified Purchase:Yes
Problems with dowloading from previous phone esp photos
Written by a customer while visiting tracfone.com
Posted by: Sammyjo
Verified Purchase:Yes
Not much on techy things BUT when my oldest daughter said "Awesome phone mom!" I was relieved. All the things I'm able to do with this phone compared to my 5 yr. old phone (which I thought worked ok but missing a few things) is pretty cool. Taking pictures on this phone is amazing :-) I am STILL learning about this phone and its capabilities BUT I tell you that I really enjoy it. Thank You
Written by a customer while visiting tracfone.com
Posted by: Harry truman
Verified Purchase:Yes
TracFone customer for a long time. Very disappointed in this fone.
No group texting
could not send or recieve photos or videos
Some icons are not very responsive.
As a result I have ordered a new tracfone and will be returning the Galaxy A14 as soon as I activate my new phone.
No group texting
could not send or recieve photos or videos
Some icons are not very responsive.
As a result I have ordered a new tracfone and will be returning the Galaxy A14 as soon as I activate my new phone.
Response from tracfone.comBy TracFone Wireless, January 17, 2024
Hi. This is Ramel from TracFone Wireless. We do apologize for the inconvenience you have experienced with your device. Please know that it is never our goal to let you experience such troubles. Allow us to review your account so we can help you fix the issue. Kindly chat with us at https://www.tracfone.com/support/contact-us. You may also contact our Customer Care Center at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: DiBeau
Verified Purchase:Yes
I got this a few weeks ago and I STILL don't know how to use it and can't get mms messages in text! I liked my old phone better. Very disappointing
Response from tracfone.comBy TracFone Wireless, January 12, 2024
Hi. This is Jomarey from TracFone Wireless. We sincerely apologize for the inconvenience that you have experienced with the phone. It's not how we want to serve you. Please give us another chance to assess your situation and assist you. Kindly contact us via this chat link https://www.tracfone.com/support/contact-us, or you may call us at 1-800-867-7183. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: Anonymous
Verified Purchase:Yes
Don't like the sound on hearing your Voice Mail. Have to put the phone up to your ear to hear it. Didn't like that it did not come with a wall charger plug. I have a cheaper Track phone and it came with one plus a car charger Not a phone for a first time user or anyone with no cell phone use. Only have had it for 1 week.
Written by a customer while visiting tracfone.com
Posted by: Pontiac
Verified Purchase:Yes
Hardest phone I've ever set up! The touch screen is inconsistent.
Response from tracfone.comBy TracFone Wireless, January 15, 2024
Hi. This is Joel from TracFone Wireless. Your feedback really meant a lot to us. As your service provider, this is not how we want you to fee and experience. In terms of our product and overall services, we always aim to satisfy our customers needs with the services we offer. Allow us to help you and make things right. To learn more about your device, you can text the word TUTORIALS to 611611.
For further assistance, please chat with us via this link https://www.tracfone.com/support/contact-us, or call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
For further assistance, please chat with us via this link https://www.tracfone.com/support/contact-us, or call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: Anonymous
Verified Purchase:Yes
Good value on a good phone. Decent features so far.
Written by a customer while visiting tracfone.com