Customer reviews from tracfone.com
Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Average customer rating
4.2
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
223
4 Stars
95
3 Stars
25
2 Stars
14
1 Star
25
80%of customers recommend this product.
(
36 out of
45)
Customer Reviews for Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Posted by: Anonymous
Verified Purchase:Yes
I am not sure that I would buy this phone, after 3 days of using it. The battery got so hot that it shut the phone down and we could not restart it. I am not sure if we just received a faulty phone or if this is a common problem with this model.
Response from tracfone.comBy TracFone, December 25, 2023
Hi. This is Ramel from TracFone Wireless. We're really sorry if you're having some problems with your device. However, we are determined to help you in resolving this issue. To further assist you, please chat with us at https://www.tracfone.com/support/contact-us. You may also contact our Customer Care Center at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: ajja
Verified Purchase:Yes
Very nice phone. First Samsung I've had but I do have a Samsung tablet so it is familiar and enjoyable. Syncs with the tab which is great. Battery last 3 days at least with min. use and charges fast. Just a very nice phone for the money.
Written by a customer while visiting tracfone.com
Posted by: chaz70
Verified Purchase:Yes
Not a heavy phone user and this phone fits the bill for me.
Written by a customer while visiting tracfone.com
Posted by: MurphDandJ
Verified Purchase:Yes
I got this phone 2 weeks ago and having trouble learning all the features that are different from my old phone.
Response from tracfone.comBy Tracfone Wireless, December 25, 2023
Hi, this is Jomarey from Tracfone Wireless. Thank you so much for your purchase. To learn more about your device, you can text the word TUTORIALS to 611611. If you have any other questions and concerns, please feel free to chat with us at https://www.tracfone.com/support/contact-us, or you may call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a nice day! ^Arianne
Written by a customer while visiting tracfone.com
Posted by: Dave L B
Verified Purchase:Yes
Still not able to transfer photos. How can I get photos from new phone? I'm using the old phone I lost (found it!) now as a camera as I can transfer new photos from this phone to my PC!
New phone does work with old phone number!
Response from tracfone.comBy TracFone Wireless, December 27, 2023
Hi. This is Jomarey from TracFone Wireless. Apologies for the inconvenience. You can transfer photos from your phone to your PC by using Google Photos. This online service lets you instantly share photos between Android/iPhone and computer. All you need to do is upload your photos to the Google Photos app installed on your phone. Then, import them from the Google Photos web to your PC. For further assistance, please chat with us at https://www.tracfone.com/support/contact-us, or call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00AM to 11:45PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help keywords with valuable information.
Written by a customer while visiting tracfone.com
Posted by: Dave Gover
Verified Purchase:Yes
I bought this phone because I wanted an upgrade from my galaxy 10e.And I didn't need a fancy bells and whistles phone.This phone is serviceable.camera isn't all that great, but I didn't buy it for the camera.Phone does what I need it to do.
Written by a customer while visiting tracfone.com
Posted by: Felicia06
Verified Purchase:Yes
This phone is exactly as disturbing. Battery life is pretty good also.
Written by a customer while visiting tracfone.com
Posted by: WRNM
Verified Purchase:Yes
phone works very well and was easy to transfer number,minutes, texts, and data from old phone to this new one. So far I am really pleased with the new phone. I have been pleased with Tracfone and being able to just buy a year's worth of service at a time and love the roll over of minutes, data and texts.
Written by a customer while visiting tracfone.com