I am new to smart phones. I am 67 yo. I find the instructions included with the unit to be a bit sparse if you are new to this stuff. I would also like to point out that the phone has to be charged from time to time and it needs a cord and adapter. The c-c cord is in the box but no adapter to go from USB to c or from the wall outlet adapter. This need for an adapter is not pointed out anywhere in the purchase process.
Response from tracfone.comBy TracFone, December 5, 2023
Hi. This is Ramel from TracFone Wireless. We do apologize for the inconvenience this may have caused you. However, the reason why there is no charger plugs included in the package is because Samsung believes that the removal of earphones and charger plugs from their device packaging can help address the growing e-waste problem and eliminate unnecessary duplication of these items. Should you need assistance, feel free to chat with us at https://www.tracfone.com/support/contact-us. You may also contact our Customer Care Center at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Very great deal. Semi-Complicated,. however using the recommended transfer wizard I had most all important Apps and all of my settings from my previous phone. Starting to really love this phone. Thanks Tracfone! :>