Customer reviews from tracfone.com
Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Average customer rating
4.2
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
220
4 Stars
95
3 Stars
25
2 Stars
14
1 Star
25
79%of customers recommend this product.
(
33 out of
42)
Customer Reviews for Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Posted by: Squant
Verified Purchase:Yes
This phone has most of the features of your more expensive models. Super fast 5G phone that I would purchase again. There are many online vidoes to help you with any potential issues you might need to know. I highly recommend this phone.
Written by a customer while visiting tracfone.com
Posted by: MlovesS
Verified Purchase:Yes
I bought this phone for my sister because I have a similiar phone so I can help her with it. I love it. My only complaint is the on/off button is kind of hard to press and specially once you put the phone in a protective case.
Written by a customer while visiting tracfone.com
Posted by: RachelD
Verified Purchase:Yes
Battery doesn't charge correctly, but other than that it works great.
Response from tracfone.comBy TracFone Wireless, October 10, 2023
Hi. This is Jomarey from TracFone Wireless. Accept our apology for the inconvenience you encountered with your phone's battery. Let us take a closer look at what's going on and ensure there is a resolution for you today. Kindly chat with us at https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611
Written by a customer while visiting tracfone.com
Posted by: Cate
Verified Purchase:Yes
It is much faster than my previous phone. Camera quality is significantly better than previous generation of Samsung product I was using. Overall, I'm happy with it.
Written by a customer while visiting tracfone.com
Posted by: Rickey
Verified Purchase:Yes
I bought one for my wife and one for myself. While I realize they aren't top of the line phones with all the bells and whistles they are definitely an upgrade for us. Faster, a lot more memory and lots of features for the money.
Written by a customer while visiting tracfone.com
Posted by: Wise_Rabbit
Verified Purchase:Yes
Phone is great. Glad I bought it. It has more memory than my old Samsung phone.
Written by a customer while visiting tracfone.com
Posted by: John G
Verified Purchase:Yes
Like the phone. Size is right and lots of new features. Volume of phone calls are most times too low without using speaker phone. Would like to be able to control pop-up menu layout when highlighting text, but that is more of a Google problem.
Response from tracfone.comBy TracFone Wireless, October 14, 2023
Hi. This is Franz from TracFone Wireless. Thank you for your purchase. However, check your phone if it's not been accidentally muted. If the sound is not loud enough during a call, try maximising the volume to the highest level. During a call, press the Volume up button on the side of your phone or you can test the sound from the Settings menu on your device. If you need assistance, please chat with us via this link https://www.tracfone.com/support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Customer Rating
4
operational use of phone hard to understand & use
on October 14, 2023
Posted by: Anonymous
Verified Purchase:Yes
Being 94 year of age, While the phone is nice, I found it has some uses that are difficult for me to under stand and as the needed information on it's use is almost useless for me.
Response from tracfone.comBy TRACFONE WIRELESS, October 15, 2023
Hi. This is Arianne from TracFone Wireless. We're sorry for any inconvenience this has caused you. You can obtain a handset tutorial directly from your phone by texting TUTORIAL to 611611. If you need further assistance, please feel free to chat with us at https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting tracfone.com