Customer reviews from tracfone.com
Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Average customer rating
4.2
(376 Reviews)
Rating breakdown 376 reviews
5 Stars
219
4 Stars
93
3 Stars
25
2 Stars
14
1 Star
25
77%of customers recommend this product.
(
30 out of
39)
Customer Reviews for Tracfone - Samsung Galaxy A14 64GB Prepaid - Black
Posted by: Bnanners
Verified Purchase:Yes
First it's a great phone but with that said there are a couple of things that take getting used to. First would be the size. This phone is just wide enough that it's awkward to handle for texting and can't be held one handed to do so without risk of dropping it. Second there is a middle button at the bottom of the screen between the back button and close all tabs that controls minimizing apps. Frequently this gets hit while texting because it's right below the space bar. Quite annoying when your page disappears and you have to pull ot back up to continue. Lastly I don't know if anyone else experiences this but sometimes it seems like the sensitivity of the screen is so high that you only need to hover over buttons on the screen for it to react without physically making contact.
But, over all a very good phone, just need to be mindful of the learning curve 😉
But, over all a very good phone, just need to be mindful of the learning curve 😉
Response from tracfone.comBy TracFone Wireless, September 15, 2023
Hi. This is Ramel from TracFone Wireless. We appreciate your rating and feedback about this phone. We're sorry if you're having difficulties using the device. Please know that we are still working on improving our products to serve our customers better. Should you need assistance, feel free to chat with us at https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: Graves
Verified Purchase:Yes
Incredible for a fraction of what google pixel is asking
Written by a customer while visiting tracfone.com
Posted by: mike from arkansas
Verified Purchase:Yes
I haven't had the phone very long but I bought it as an upgrade to my AO3. Both phones work identically but this phone is much more powerful--no problems with it so far
Written by a customer while visiting tracfone.com
Posted by: Rozz
Verified Purchase:Yes
It is very difficult to wake this phone up. The side buttons are so flat and blend in the black making them difficult to see. Screens disappear and change with the slightest movement. If I had to do it again I would not buy this phone!
Response from tracfone.comBy TracFone Wireless, September 17, 2023
Hi. This is Katherine from TracFone Wireless. We're sorry to know that. To better assist you, kindly chat with us at https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: blb67
Verified Purchase:Yes
Dont like how the swiping to get to home page leaves u at apps page.
Response from tracfone.comBy TracFone Wireless, September 20, 2023
Hi. This is Joel from TracFone Wireless. We're sorry to know that. To better assist you, kindly chat with us at https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word TOTURIAL to 611611.
Written by a customer while visiting tracfone.com
Posted by: HART
Verified Purchase:Yes
The Samsung Galaxy A14 is an economical phone that gives a person the qualities of the more expensive ones. It has excellent picture and sound quality. It also makes the transition easier for one who has never used a smart phone before, such as myself.
Written by a customer while visiting tracfone.com
Posted by: Boo319
Verified Purchase:Yes
I like the new length of the phone compared to my old one. I'm still learning all the new features. Most of all, I am happy to have a phone with a lot more internal storage.
Response from tracfone.comBy TracFone Wireless, September 23, 2023
Hello. This is Redje from TracFone Wireless. We read your post, and we value your patronage. To obtain a handset tutorial directly on your device, text the word TUTORIAL to 611611.
Written by a customer while visiting tracfone.com
Posted by: Michael Moore
Verified Purchase:Yes
It only worked two days Now I'm looking for a refund not happy
Response from tracfone.comBy TracFone Wireless, September 24, 2023
Hi. This is Katherine from TracFone Wireless. We're sorry to hear that. For further assistance, kindly chat with us at https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com