I really didn't want a new phone. But when you get over 5 years on a phone, then all of sudden it doesn't want to work.??? and also now we need 5G, but on my phone service it says 4G and the same in my Car. So somethings with this phone I don't understand. The phone says its 5G but I wonder is it
Response from tracfone.comBy TracFone Wireless., September 9, 2023
Hello. This is Redje from TracFone Wireless. We read your post and thanks for bringing this to our attention. Please be informed that we can take closer look into what is going on, we can assure you that there is a resolution for that.
To further assist you, please contact us via this chat link https://www.tracfone.com/support/contact-us or by calling 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
I moved on from my Galaxy A10e phone to this Galaxy A14 5G. What a great choice! I've had the phone for a month now and am having no problems. I recommend this phone.
It's a great phone even though it isn't the newest model it was still an upgrade for me. I use it for texts, calls and internet mostly but it also has a lot of storage for my pictures. The camera is also much better than my old Galaxy for the price it seems like a solid choice.
Response from tracfone.comBy TracFone Wireless, September 13, 2023
Hello. This is Redje from TracFone Wireless. We read your post and we are glad that you like our product. However, let us take a closer look into what is going on to your old device, and we can assure you that there is a resolution for that.
To further assist you, please contact us via this chat link https://www.tracfone.com/support/contact-us or by calling 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.