Customer reviews from worx.com
WORX - 20V Cordless Stick Vacuum (2 x 2.0 Ah Battery and 1 x Charger Included) - Black
Average customer rating
3.8
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
15
4 Stars
5
3 Stars
3
2 Stars
3
1 Star
4
65%of customers recommend this product.
(
17 out of
26)
Customer Reviews for WORX - 20V Cordless Stick Vacuum (2 x 2.0 Ah Battery and 1 x Charger Included) - Black
Customer Rating
1
No Replacement Filters Available
on January 31, 2025
Posted by: SunGodRAH
from Glendale, New York
Gender:Male
There is an actual sticker on the vacuum stating that you should replace the filter every six months but lo and behold no filters are available for purchase. So what do I do when the two filters that come with the vacuum are so filthy they can’t be washed or replaced? Throw it all out?
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, February 3, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Worx recommends to wash and dry the filter monthly and replace it every 6 months. New filters can be purchased within customer support as they are not listed on the website at this time. Please email us at worx@positecgroup.com to advise us of needing the filter and we will be happy to help!
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Worx recommends to wash and dry the filter monthly and replace it every 6 months. New filters can be purchased within customer support as they are not listed on the website at this time. Please email us at worx@positecgroup.com to advise us of needing the filter and we will be happy to help!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
1
Cordless stick vacuum
on August 20, 2024
Posted by: Bad workmanship
from Wisconsin
Gender:Female
I’m extremely disappointed with this vacuum. It’s very difficult to take off and reattach the dust cup and it gets clogged all the time. One use and you have to completely take it apart and clean it..Definitely not up to Worx standards..Not worth the money!
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, August 21, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Written by a customer while visiting worx.com
Customer Rating
2
I really wish I did not buy this!
on March 16, 2024
Posted by: Lajosami
from Whisperwind
Gender:Female
This is the worst vacuum I have ever own, trying to empty the bin is easy but it takes 10m to get the bin back in place. I have to wrestle with the floor attachment to use the other attachments. And the crevice tool for some reason is at an old angle. There is no regular round attachment the upholstery attachment doesn't work on pet hair even though it silicone bristles. I can't use it with out dreading picking it up. I have to lift the floor head up and down to pick up stray cat food on hard wood floors. I do love the ready charge though that's great, love that.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, March 28, 2024
Hello There,
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at socialmedia@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at socialmedia@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
Only good for a quick sweep
on January 10, 2024
Posted by: Ndcv
from Lasalle, Ontario
Gender:Female
Like all cordless vacuums it is not very powerful and a little clunky. The swivel head seem to go whatever way it likes and does not roll very well over certain carpets. The canister is almost impossible to get back on after removing it to empty. It is the most frustrating vacuum I’ve ever used and I’m ready to throw it out the door. The only useful thing is the batteries that can be used with other worx tools.
No, I would not recommend this to a friend.
Response from worx.comBy Melissa R., Customer Experience, January 16, 2024
Hello Valued Customer,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
Great new option for the Worx lineup
on December 15, 2023
Posted by: TRKennedy
from Missouri
Gender:Male
[This review was collected as part of a promotion.] First impressions: I'm very pleased with results. I would consider this to be on par with most cordless stick vacuums for its price range but features and extras puts it in my opinion just a bit better. for instance the wall mount charging station. many others have just a small tool only hanger. No attachment holders let alone an extra battery and extra charging method. the ultimate plus to this if one wins many tools from works is you will have an endless battery to keep cleaning. We have multiple yard tools with 6 extra batteries other than the 2 this comes with so there won't be any need to stop to recharge and continue later. When I have time I want to clean and not weight till the next opportunity to clean. But for others if this is the only Worx tool it would be nice to have a faster charging method. I went ahead and added another faster charging unit to the left of my hanging wall mount. for a third battery. Batteries don't last long at all on heist setting. The weight of it is good, I do not tie out with wrist and arm it it were a heavier vac. as mentioned in another review, putting the canister back is a bit tricky so a better design might be considered in a 2.0 version. also although the canister has a bottom quick empty system like others do, it is virtually useless as animal hair and dirt get stuck above the rubber ring at the base of the metal mesh cyclone tube. And to make it hand free emptying will not be the case with this vac. you will have to reach up to pull hair out or just remove canister, remove the filter and remover the center core out the top. all contents empties very easily then and reassembly is simple, so it makes just sense and quicker to empty this way than the bottom flap door. This may work fine for those without pets for its the hair that gets trapped not the dirt. While talking about pet hair, I am a little disappointed that there is not an extra roller with anti hair tangle roller like others have so note to Works to consider extra roller options for the vac, as well as a soft dusting roller for hardwood floors. (I'd gladly offer my self to be a test subject should they do this. Feel free to contact me). Another improvement that could be made is the crevice tool. The fit is loose enough to easily put on and off again but as you use it along edges, the tool has a 1/2" play in it an I am afraid this could in time create a week spot and crack which would render all attachments un-useable unless the crack is on the crevice tool itself. Something to look at for improving, the lighting does help but if placed lower it can lit up debris better along the floor. Maybe another improvement that can be made or maybe a second row of lights. One to light up darker ares and a lower row to light up debris to create shadows ensuring cleaning is being done well. And for my final suggestion, for an option to lower or raise the roller brush tool. higher settings for larger items such as cheerios but if lower the suction power could be even better on low setting and would pick up dirt and dust a to better. Possibly a double roller, one in front to pull debris in and another behind it spinning the opposite direction forcing debris back in to get sucked up it is doesn't the first time. Just thoughts. Over all I am very pleased with this vacuum and hope my concerns in weak spots will not be an issue. Because of a plethora of Chinese knockoffs out there, I can in clear conscience to save your time looking around and just go ahead with this vac, even though it might be made in china, its not a copy stolen version.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
It worx.
on December 13, 2023
Posted by: skelly5
Gender:Male
It does a good job but what I don't like is putting the canister back on after dumping. I'm not sure if it's my unit but the canister never lines up right and you think it's on right and it will pop right of and then your spending 5 min. trying to get it back on but it does a great job of vacuuming and so convenient to use and that's why I bought it.
I would recommend this to a friend!
Written by a customer while visiting worx.com