Customer reviews from worx.com
WORX - 20V Cordless Stick Vacuum (2 x 2.0 Ah Battery and 1 x Charger Included) - Black
Average customer rating
3.8 out of 5
3.8
(30 Reviews)
Open Ratings Snapshot
Rating breakdown 30 reviews
5 Stars
15
4 Stars
5
3 Stars
3
2 Stars
3
1 Star
4
65%of customers recommend this product. 
(
17 out of 26
)
Best Buy Privacy Policy
Customer Reviews for WORX - 20V Cordless Stick Vacuum (2 x 2.0 Ah Battery and 1 x Charger Included) - Black
Customer Rating
1 out of 5
1
Don’t buy!
on July 12, 2026
Posted by: Ronan
from Maryland
Gender:Male
[This review was collected as part of a promotion.] Terrible piece of equipment. 10 minute battery run time on 2, less on 3. Middle school Jr. Engineers could have designed a better product. I’m trying to like it, but I can’t! Do not buy!
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, July 13, 2026
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with trouble shooting assistance and a solution. Please email us at reviews@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1 out of 5
1
Disappointed
on April 24, 2026
Posted by: PAMW
from Iowa
Gender:Female
I have many, many Worx tools and all if them have surpassed my expectations. So I was greatly disappointed that this Worx vacuum does not even pick up anything, only pushes the dirt out in front of it. And the brushes are too long causing hair, pet hair or human hair to wrap around and cause over heating. Total waste of my money, but at least I can use battery with my other tools.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 24, 2026
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5 out of 5
5
A must have Worx product.
on April 15, 2026
Posted by: Anonymous
from Grafton, OH
Gender:Female
Verified Purchase:Yes
Powerful. Battery lasts a long time. Easy to charge. Lightweight. No cords to plug in makes it very portable
Written by a customer while visiting worx.com
Customer Rating
5 out of 5
5
Stick vacume
on March 21, 2026
Posted by: Bob maxey
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great, my wife loves it
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5 out of 5
5
Keeps up with the competition for less than half
on December 31, 2025
Posted by: Tj3576
Verified Purchase:Yes
The vacuum is great, I did upgrade the battery to the bigger 4mah for longer usage
Written by a customer while visiting worx.com
Customer Rating
5 out of 5
5
Excellent Stick Vacuum
on December 20, 2025
Posted by: RD78
Gender:Male
Verified Purchase:Yes
This is an excellent stick vacuum and works well on carpets and area rugs as well as hardwood or tile floors. Easy to use and it does what it claims to do.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2 out of 5
2
DOA, Shoddy quality.
on December 3, 2025
Posted by: Boogietr0n
from Wisconsin
Gender:Male
I have many 20v powershare tools, and I have been impressed with the quality of the items. This vacuum? Not so much. the construction felt really shoddy and was flimsy. It definitely didn't meet the quality I am used to with the other tools I get from Worx. From the loose power buttons, to the low quality plastic that squeaks and doesn't fit together right. I would expect construction to be of a lot better quality.
Not to mention my purchase was dead on arrival and needed to be sent back.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, December 3, 2025
Hello There!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. If you have problems with your products please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3 out of 5
3
on November 17, 2025
Posted by: Marc73
Verified Purchase:Yes
Works well on hard floors, does not work well on carpet. Does not have enough suction for carpet, hangs up and even stops while rolling forward. Will not transition from hard floors to carpet, must be physically picked up and set on the carpet. Very inconvenient, however will keep to do hard floors.
Response from worx.comBy Worx Customer Service, November 18, 2025
Hello Marc,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
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