Customer reviews from worx.com
WORX - 20V Cordless Stick Vacuum (2 x 2.0 Ah Battery and 1 x Charger Included) - Black
Average customer rating
3.9
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
13
4 Stars
5
3 Stars
3
2 Stars
3
1 Star
2
70%of customers recommend this product.
(
16 out of
23)
Customer Reviews for WORX - 20V Cordless Stick Vacuum (2 x 2.0 Ah Battery and 1 x Charger Included) - Black
Customer Rating
5
on February 18, 2025
Posted by: Off Trail
from NH
Gender:Male
Great product. But where do I get the filters
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
I really wish I did not buy this!
on March 16, 2024
Posted by: Lajosami
from Whisperwind
Gender:Female
This is the worst vacuum I have ever own, trying to empty the bin is easy but it takes 10m to get the bin back in place. I have to wrestle with the floor attachment to use the other attachments. And the crevice tool for some reason is at an old angle. There is no regular round attachment the upholstery attachment doesn't work on pet hair even though it silicone bristles. I can't use it with out dreading picking it up. I have to lift the floor head up and down to pick up stray cat food on hard wood floors. I do love the ready charge though that's great, love that.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, March 28, 2024
Hello There,
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at socialmedia@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at socialmedia@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
Only good for a quick sweep
on January 10, 2024
Posted by: Ndcv
from Lasalle, Ontario
Gender:Female
Like all cordless vacuums it is not very powerful and a little clunky. The swivel head seem to go whatever way it likes and does not roll very well over certain carpets. The canister is almost impossible to get back on after removing it to empty. It is the most frustrating vacuum I’ve ever used and I’m ready to throw it out the door. The only useful thing is the batteries that can be used with other worx tools.
No, I would not recommend this to a friend.
Response from worx.comBy Melissa R., Customer Experience, January 16, 2024
Hello Valued Customer,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Posted by: Ashleyyyyy
from TN
Gender:Female
Verified Purchase:Yes
The roller and motor itself are adequate but disappointed overall in the quality of the grey plastic on the wand and roller. Definitely not high quality for the price of this vacuum. It is lightweight and has good battery life. Overall- (in my opinion) I don’t think it will outlast other brands due to subpar fabrication.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, April 23, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Customer Rating
4
Works great but….
on June 7, 2025
Posted by: MX114
from Pinehurst, NC
Gender:Male
[This review was collected as part of a promotion.] It does a great job on high speed picking up… just wished there was a way to turn off beater to save battery or a wider accessory
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Jdubyah
Verified Purchase:Yes
I have only had this a week and used it several times. I like it but the batteries take so long to recharge. I have found that it takes the 2 charged batteries to vacuum just one of my floor levels.
Response from worx.comBy Worx Customer Service, August 25, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Posted by: Anonymous
from 1022 Marshall St
Gender:Male
Verified Purchase:Yes
The canister is not user friendly. Awkward to reinstall !
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Whatitdo
Verified Purchase:Yes
This vacuum is great and powerful. I like the lightweight of it. Unfortunately I don’t like that it won’t stand on its own. If you have to move something you need to either lay it flat or against the wall. Also even though the brush head is removable it still takes more effort to remove hair, string, etc. My shark stick vacuum had a channel to run scissors along to cut the stuff and made removal easier. The dust canister is also a plus it is easy to remove dump and replace. Also the tool only should come with the wall mount. I have a bunch of batteries already. Just increase the price slightly to cover the mount. Other than that great vacuum
I would recommend this to a friend!
Written by a customer while visiting worx.com