Customer reviews from worx.com
WORX - 20V Cordless Stick Vacuum (2 x 2.0 Ah Battery and 1 x Charger Included) - Black
Average customer rating
3.9
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
13
4 Stars
5
3 Stars
3
2 Stars
3
1 Star
2
70%of customers recommend this product.
(
16 out of
23)
Customer Reviews for WORX - 20V Cordless Stick Vacuum (2 x 2.0 Ah Battery and 1 x Charger Included) - Black
Customer Rating
1
No Replacement Filters Available
on January 31, 2025
Posted by: SunGodRAH
from Glendale, New York
Gender:Male
There is an actual sticker on the vacuum stating that you should replace the filter every six months but lo and behold no filters are available for purchase. So what do I do when the two filters that come with the vacuum are so filthy they can’t be washed or replaced? Throw it all out?
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, February 3, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Worx recommends to wash and dry the filter monthly and replace it every 6 months. New filters can be purchased within customer support as they are not listed on the website at this time. Please email us at worx@positecgroup.com to advise us of needing the filter and we will be happy to help!
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Worx recommends to wash and dry the filter monthly and replace it every 6 months. New filters can be purchased within customer support as they are not listed on the website at this time. Please email us at worx@positecgroup.com to advise us of needing the filter and we will be happy to help!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: eagleputt1
from MA
Gender:Male
Verified Purchase:Yes
another great product from Worx
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Cordless stick vacuum
on August 20, 2024
Posted by: Bad workmanship
from Wisconsin
Gender:Female
I’m extremely disappointed with this vacuum. It’s very difficult to take off and reattach the dust cup and it gets clogged all the time. One use and you have to completely take it apart and clean it..Definitely not up to Worx standards..Not worth the money!
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, August 21, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Written by a customer while visiting worx.com
Posted by: Berford
Gender:Male
Verified Purchase:Yes
We have a small home with hardwood floors and area rugs. This vacuum works great on both, and the variable power really helps.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Bobbypis10
from Deland Florida
Gender:Male
Verified Purchase:Yes
Great product. Works great and excellent vacuum. Picks up alot with ease. Plus Great features.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Tried others and this beats 'em!
on June 9, 2025
Posted by: LJ B
from Spring, TX
Gender:Female
This vacuum is great! The charging station and tools are all together with a wall mount which is very convenient. I purchased September 2024. Last month the vacuum head started having an electrical issue and worked intermittingly. I reached out to support in May 2025, spoke with Angelo, he troubleshot with me and determined that it should be replaced. Angelo sent out a new unit and I received within one week. The new unit is even better, smoother and I'm very happy with it. The unit is great, having two batteries I'm able to vacuum thoroughly one floor, recharge then move to the second floor (2954 sq ft). Thankful for the great service provided by Angelo. Thanks for a great Worx tool! I have the Worx cordless mower, the Worx Weedeater, the Worx blower and Worx power washer. Sold on the products!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Marc73
Verified Purchase:Yes
Works well on hard floors, does not work well on carpet. Does not have enough suction for carpet, hangs up and even stops while rolling forward. Will not transition from hard floors to carpet, must be physically picked up and set on the carpet. Very inconvenient, however will keep to do hard floors.
Response from worx.comBy Worx Customer Service, November 18, 2025
Hello Marc,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Customer Rating
2
DOA, Shoddy quality.
on December 3, 2025
Posted by: Boogietr0n
from Wisconsin
Gender:Male
I have many 20v powershare tools, and I have been impressed with the quality of the items. This vacuum? Not so much. the construction felt really shoddy and was flimsy. It definitely didn't meet the quality I am used to with the other tools I get from Worx. From the loose power buttons, to the low quality plastic that squeaks and doesn't fit together right. I would expect construction to be of a lot better quality.
Not to mention my purchase was dead on arrival and needed to be sent back.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, December 3, 2025
Hello There!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. If you have problems with your products please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. If you have problems with your products please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com