Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,149 Reviews)
Rating breakdown 1,149 reviews
5 Stars
895
4 Stars
153
3 Stars
45
2 Stars
26
1 Star
30
92%of customers recommend this product.
(
1,028 out of
1,114)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
2
Features look good but they are not that good.
on August 22, 2020
Posted by: Skip78
from Valdosta GA
Gender:Male
I have had this less than month and the spool cap is cracked, I have an acre and the trimmer line does not last for the whole acre. I have a 4.0 ah battery and the battery does not last to work the acre. Spool line is to small. The wheels don't seem to of god quality. The feed is a good selling point but that needs a better design. The best thing about this 20V GT Revolution String trimmer is the weight.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , September 1, 2020
Hi!
We appreciate your honest review as it helps us improve our products. We will make sure to pass your feedback up. If you need to purchase spare parts or accessories, follow the link below or call our Solution Center Team at 866-354-9679 M-F 9 a.m.- 6 p.m. EST for further assistance.
https://www.worx.com/accessories/trimmers.html
Thank you for choosing WORX!
We appreciate your honest review as it helps us improve our products. We will make sure to pass your feedback up. If you need to purchase spare parts or accessories, follow the link below or call our Solution Center Team at 866-354-9679 M-F 9 a.m.- 6 p.m. EST for further assistance.
https://www.worx.com/accessories/trimmers.html
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
Good not Great Trimmer
on August 23, 2020
Posted by: Andrew F
I recently purchased this to replace a corded trimmer/edger that is made by a compeitor because I wanted something that didn't involve plugging it in. I was amazed at the power this little guy puts out but am having trouble advancing the line spool when the line gets short. Just by chance I saw a button next to the spool and saw that if I pressed that down I could pull the line out manually because the automatic line spool feeder just isn't working. Now I read on your reviews that that is a reset button and you should not pull on the line because that could make the line on the spool too tight and defeat the purpose. Nowhere in the manual did it mention this and wish this could be more clear. I won't be working on my yard for a few weeks now due to summer drought but will probably have to put another spool on and see if this reset button works as mentioned. I read pressing the reset button 3 times will activate the automatic line feed. I hope so, otherwise I guess I'll have to continue pulling the line out manually or buy the competitor which I hope I don't have to because I really love the power and lightweight features of this trimmer.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , September 1, 2020
Hello!
We appreciate you taking the time to share your experience and review! Your feedback helps us improve our products. WORX tools are covered by a 3-year warranty. If you are still experiencing issues with your tool, contact our Solution Center Team at 866-354-9679 M-F 9 a.m.- 6 p.m. EST so we may further assist you with this matter!
Thank you for choosing WORX!
We appreciate you taking the time to share your experience and review! Your feedback helps us improve our products. WORX tools are covered by a 3-year warranty. If you are still experiencing issues with your tool, contact our Solution Center Team at 866-354-9679 M-F 9 a.m.- 6 p.m. EST so we may further assist you with this matter!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Flimsy plastic, poor quality string
on August 26, 2020
Posted by: REne Bb
from IE So Cal
Gender:Male
The wheel keeps falling off, the string breaks too easy. Not happy with purchase
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, August 29, 2020
Thank you for sharing your experience and review! We greatly appreciate your feedback as it gives us a better understanding of where we need to improve. I am more than happy to help. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use.
on April 11, 2021
Posted by: Bea73
from Millbrook, Al
Gender:Female
Light enough for me to use, old lady with arthritis.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, May 11, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Powerful and lightweight
on April 19, 2021
Posted by: Suzns
from Missouri
Gender:Female
I love this weed eater. It is lightweight and the battery life is wonderful.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 21, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Worx tough
on April 30, 2021
Posted by: Mick71
from Phoenixville, Pa.
Gender:Male
In 2016 I bought my first 20-volt GT-2.0 Worx trimmer and loved it. This year my brother had health issues, so I bought him the new 20-volt 4.0ah trimmer. I assembled it for him and showed him how to use it. I liked it so much I bought myself one and gave my old one to my friend. I built machinery for a living and rarely recommend anything. My exception is Worx trimmer, edger, mini mower. It gets the work done.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, May 6, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use
on May 6, 2021
Posted by: TheBull
from IL
Gender:Male
[This review was collected as part of a promotion.] Wish is had a little more power
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, May 10, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
on May 13, 2021
Posted by: Ken 58
from Colo
Gender:Male
[This review was collected as part of a promotion.] Working great and light weight
I would recommend this to a friend!
Written by a customer while visiting worx.com