Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,237 Reviews)
Rating breakdown 1,237 reviews
5 Stars
948
4 Stars
168
3 Stars
55
2 Stars
29
1 Star
37
92%of customers recommend this product.
(
1,069 out of
1,167)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
4
Not for everybody!
on June 17, 2020
Posted by: Cb01
from Charlotte North Carolina
Gender:Female
Not for everybody! I Purchased revolution trimmer One year ago, end it has been a love-hate relationship. It does everything the company says it does, but it is not adoptable for a left-handed person which makes it very difficult to use it as an edger. It would have been so simpleTo put a reversible handle on it so a left-handed person could use it efficiently.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Battery defective
on June 24, 2020
Posted by: Coov
from Colorado
Gender:Male
The trimmer works great but the battery after being charged for the first time the charger said it was defective and now won’t charge at all as I keep getting defective battery very frustrating
Written by a customer while visiting worx.com
Customer Rating
2
Features look good but they are not that good.
on August 22, 2020
Posted by: Skip78
from Valdosta GA
Gender:Male
I have had this less than month and the spool cap is cracked, I have an acre and the trimmer line does not last for the whole acre. I have a 4.0 ah battery and the battery does not last to work the acre. Spool line is to small. The wheels don't seem to of god quality. The feed is a good selling point but that needs a better design. The best thing about this 20V GT Revolution String trimmer is the weight.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , September 1, 2020
Hi!
We appreciate your honest review as it helps us improve our products. We will make sure to pass your feedback up. If you need to purchase spare parts or accessories, follow the link below or call our Solution Center Team at 866-354-9679 M-F 9 a.m.- 6 p.m. EST for further assistance.
https://www.worx.com/accessories/trimmers.html
Thank you for choosing WORX!
We appreciate your honest review as it helps us improve our products. We will make sure to pass your feedback up. If you need to purchase spare parts or accessories, follow the link below or call our Solution Center Team at 866-354-9679 M-F 9 a.m.- 6 p.m. EST for further assistance.
https://www.worx.com/accessories/trimmers.html
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
Good not Great Trimmer
on August 23, 2020
Posted by: Andrew F
I recently purchased this to replace a corded trimmer/edger that is made by a compeitor because I wanted something that didn't involve plugging it in. I was amazed at the power this little guy puts out but am having trouble advancing the line spool when the line gets short. Just by chance I saw a button next to the spool and saw that if I pressed that down I could pull the line out manually because the automatic line spool feeder just isn't working. Now I read on your reviews that that is a reset button and you should not pull on the line because that could make the line on the spool too tight and defeat the purpose. Nowhere in the manual did it mention this and wish this could be more clear. I won't be working on my yard for a few weeks now due to summer drought but will probably have to put another spool on and see if this reset button works as mentioned. I read pressing the reset button 3 times will activate the automatic line feed. I hope so, otherwise I guess I'll have to continue pulling the line out manually or buy the competitor which I hope I don't have to because I really love the power and lightweight features of this trimmer.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , September 1, 2020
Hello!
We appreciate you taking the time to share your experience and review! Your feedback helps us improve our products. WORX tools are covered by a 3-year warranty. If you are still experiencing issues with your tool, contact our Solution Center Team at 866-354-9679 M-F 9 a.m.- 6 p.m. EST so we may further assist you with this matter!
Thank you for choosing WORX!
We appreciate you taking the time to share your experience and review! Your feedback helps us improve our products. WORX tools are covered by a 3-year warranty. If you are still experiencing issues with your tool, contact our Solution Center Team at 866-354-9679 M-F 9 a.m.- 6 p.m. EST so we may further assist you with this matter!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Flimsy plastic, poor quality string
on August 26, 2020
Posted by: REne Bb
from IE So Cal
Gender:Male
The wheel keeps falling off, the string breaks too easy. Not happy with purchase
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, August 29, 2020
Thank you for sharing your experience and review! We greatly appreciate your feedback as it gives us a better understanding of where we need to improve. I am more than happy to help. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use.
on April 11, 2021
Posted by: Bea73
from Millbrook, Al
Gender:Female
Light enough for me to use, old lady with arthritis.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, May 11, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Powerful and lightweight
on April 19, 2021
Posted by: Suzns
from Missouri
Gender:Female
I love this weed eater. It is lightweight and the battery life is wonderful.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 21, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Worx tough
on April 30, 2021
Posted by: Mick71
from Phoenixville, Pa.
Gender:Male
In 2016 I bought my first 20-volt GT-2.0 Worx trimmer and loved it. This year my brother had health issues, so I bought him the new 20-volt 4.0ah trimmer. I assembled it for him and showed him how to use it. I liked it so much I bought myself one and gave my old one to my friend. I built machinery for a living and rarely recommend anything. My exception is Worx trimmer, edger, mini mower. It gets the work done.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, May 6, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com