Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,149 Reviews)
Rating breakdown 1,149 reviews
5 Stars
895
4 Stars
153
3 Stars
45
2 Stars
26
1 Star
30
92%of customers recommend this product.
(
1,028 out of
1,114)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
5
This thing is the deal!
on May 19, 2020
Posted by: Anonymous
from Prairie state - Land of Lincoln
Gender:Male
I've only used it once since purchasing, but I gotta tell ya, this thing is the deal. I did a couple of hillsides of knee high weeds and was thoroughly impressed. My old gas trimmer has .095 line, so I was a little concerned about this one having the smaller .065 line. To my surprise, the smaller line actually worked better. It is such an improvement over the gas trimmer! With my old gas trimmer I had to dress like I was going to battle. Rubber boots, pants, gloves, long sleeve shirt, hearing and eye protection. With this trimmer, I took it out for a test run in just shorts, tennis shoes and eye protection. After an hour and a half of trimming tall weeds (two batteries), I barely had any clippings stuck to my shins, my hands and arms weren't aching, and my ears were not ringing. It is such an improvement. And with the multitude of adjustments, you can vary the settings to make any cutting the most comfortable. After talking about my new toy with my wife, she said, "You really like this thing, don't you?" I said, "Yea, this thing is the deal".
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 18, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Best weed trimmer ever !!
on May 26, 2020
Posted by: Eric_2007
from Myrtle beach,Sc
Gender:Male
[This review was collected as part of a promotion.] Best weed trimmer ever !! I swear I never write reviews but I felt I had too with this one, I’ve always told to never buy a battery operated Anything but with these double 20V batteries, I highly recommend this product..
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 5, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Light weight, Works great
on July 7, 2020
Posted by: ncpanhead
from NC
Gender:Male
I bought this trimmer 3 weeks ago and have used 3 times. So nice not to have to mess with mixing gas and oil and pulling starter cord. Best sidewalk trimmer I have ever used. Light weight and powerful.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 2, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use! Love it!
on May 26, 2020
Posted by: Deuce111
from Des Moines iowa
Gender:Female
So easy to maneuver my yard will be beautiful. Bought other products and love them too!
I did not believe edging could be so easy!
I did not believe edging could be so easy!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 5, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Trimmer/Edger
on July 20, 2024
Posted by: bass player ann
from Chicago
Gender:Female
My husband loves it A LOT. The only thing is how to reorder the spools for life. How can I find them. You don't have a search box
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great tool
on May 16, 2020
Posted by: Tomcat69
from San Diego, CA
Gender:Male
I love my trimmer but it just started working intermittently. Battery is full so I think the motor may be failing. It’s still under warranty and I don’t see a replacement motor part anywhere. Can you please help?
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 24, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 9 am until 3 pm EST. We'd be more than happy to assist you. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Do not buy - Battery discontinued with no replacem
on January 2, 2021
Posted by: Dnotes
from Georgia
Gender:Male
I brought the WORX GT trimmer and my WA3524.2 battery won’t charge any longer. Tried to order a replacement and it’s been discontinued. My only option is to purchase a new trimmer. I will not invest in any other products from this company. This issue can happen again.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, January 6, 2021
Thank you for sharing your experience and review! We greatly appreciate your feedback as it gives us a better understanding of where we need to improve. I am more than happy to help. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Most convenient trimmer !
on May 17, 2022
Posted by: Jews
from Conn
Gender:Female
I bought this trimmer two years ago.I liked it so much I bought a second one a few months ago to be sure I would always have one. It trims it mows it can cut under things like a small mower.You can adjust the height of it you can adjust the head when your trimming you can put wheels on it to trim around side walk or drive way. Battery life is very good on either size battery of course the bigger the battery the better,the longer it runs can’t go wrong with eithersize I personally like the bigger one for more running time. You get life time trimmer string. Wish I knew you wanted pictures just got done cleaning it and it’s in it home in the shed.I love Worx produtcs!!
Written by a customer while visiting worx.com