Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,149 Reviews)
Rating breakdown 1,149 reviews
5 Stars
895
4 Stars
153
3 Stars
45
2 Stars
26
1 Star
30
92%of customers recommend this product.
(
1,028 out of
1,114)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
5
on May 23, 2021
Posted by: Ken Schrauben
from Portland Mi.
I’m 80 years old. And this trimmer is perfect it’s lightweight and does a fantastic job trimming and edging and not having to pull a rope to start, perfect. Ken
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Excellent
on August 1, 2021
Posted by: TCBob
from Traverse City, Michigan
Gender:Male
We downsized from our large home to a smaller place. Sold all our gas tools and decided to try the Worx brands. So glad we did. This is an excellent trimmer. So many different uses for it. Thank you Worx.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Nice light weight trimmer!
on August 21, 2021
Posted by: GlennS
from Ruffin, NC
Gender:Male
Bought this to perform some light trimming around fence and flower beds. It’s light and powerful. The four amp hour battery last better than expected. I am happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Completely Satisfied
on February 26, 2022
Posted by: Connie4762
from Fitzgerald, GA
Gender:Female
From opening the box, assembly and using for the first time, this purchase has been a complete joy. Great product!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Not what I thought . . .
on April 23, 2022
Posted by: eestubbs
from Newark, De
Gender:Male
I purchased this to replace my 56v WG191 model. Big mistake. It's not as powerful. Not as easy to work. The handle does not rotate making it more difficult to use in the edges mode. Needless to say, it was returned and I found replacement parts to fix my 56v. If it is, this is a poor replacement for the 56v. If you need to replace your 56v WG191, don't buy this model.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson, Customer Experience , April 25, 2022
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are making the move to have every tool operated by 20V batteries so that we can have one universal and interchangeable battery for all WORX tools, and therefore all other voltages have been discontinued so we can focus solely on the 20V line. Should you need further assistance, please contact our Solution Center at 866-354-969 Monday thru Friday 9 am to 6 pm EST. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
This is a HUGE time saver!!!!!
on May 4, 2022
Posted by: Lindsay323
from Findlay Oh
Gender:Female
I am one of those types of people who loves a nice straight crisp cut on the edges of sidewalks and driveways. Before this I always used a regular weedwacker to achieve this look but it always took so long and was never quite as straight as I like!! I was skeptical to purchase this with some negative reviews saying it wasn’t powerful enough or the battery didn’t last long. I decided to give it a try and I am SO GLAD I DID!!! This makes everything so easy and fast!!! When I use it for my edging I am left with a professional looking lawn!!! It’s way more powerful than any cordless I’ve ever used!! I am able to do all my edging plus trimming around all my trees in my front yard, all around my fence in the backyard, and around all my landscaping(which is a lot) all on one charge with more battery life to spare!! If you are thinking about buying this I would not hesitate one bit!!! It has been so worth it in my opinion!!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Ease of use
on May 15, 2022
Posted by: Salinda
from Savanna IL
Gender:Female
This is the second Worx trimmer I have owned. They are easy to use, lightweight and work great@
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Worn out in a year.
on May 25, 2022
Posted by: AlaninTN
from Ashland City, TN
Gender:Male
[This review was collected as part of a promotion.] Bought my weed eater on line. I've had it a bit over a year. Few days ago it stopped. Batteries were good. Down on the shaft grass debris had clogged shaft up. Once cleared needed parts replaced. Nope doesn't look like WORX has parts replacement.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , August 8, 2022
Hello! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com