Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,151 Reviews)
Rating breakdown 1,151 reviews
5 Stars
897
4 Stars
153
3 Stars
45
2 Stars
26
1 Star
30
92%of customers recommend this product.
(
1,030 out of
1,116)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
3
on May 7, 2020
Posted by: Ricky 57
from Bowling green ky
Gender:Male
I bought this trimmer on the advise of my 2 brothers who purchased one each and got 2 batteries. I purchased mine one week later and only got one battery. I don’t understand why that would happen. I got the same trimmer as both brothers. I just got it so I haven’t had the opportunity to use it but I will this weekend.
I would recommend this to a friend!
Response from worx.comBy Jorge V., Customer Experience, May 15, 2020
Hi there! Thank you for posting your review. The WG170 trimmer has been changed to include a single 20V battery, however, you now get a 1 hour quick charger instead of the 5 hour charger. Should you have any more questions, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
It's one touch button for auto feed the string
on June 24, 2020
Posted by: Christine63
from East Jordan,Michigan
Gender:Female
[This review was collected as part of a promotion.] I have the older one and I have the new one, but what I need is some more spools of string and I don't k ow how to get them, we just love it and the power it has
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 10, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
on June 15, 2020
Posted by: Greg315
from Warner Robins,Georgia
My mother-in-law bought one of these 8 years ago and we could NEVER FIGURE out how to use it, very bad instructions, one page manual. It wouldn't turn to different things like weed eater to edger as easy as they show on tv, now it just stays on a book in shed, I would rather just put gas in my other one and fire up and go, all I have to sorry about is gas, the worx weed eater, couldn't stand up against the amount of yards that I have !!! I WOULD NOT RECOMMEND THIS PRODUCT TO MY WORST ENEMY !!!!!!!!!!!!
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, June 18, 2020
Thank you for sharing your experience and review! We greatly appreciate your feedback as it gives us a better understanding of where we need to improve. The tool can be converted by pushing the safety guard down with your foot and twisting the shaft. I am more than happy to help. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
Battery life
on May 26, 2020
Posted by: Dzhorwath
from Southbury ct
Gender:Male
The life is
Horrible! Good for 1 season tops
Horrible! Good for 1 season tops
No, I would not recommend this to a friend.
Response from worx.comBy Jorge V., Customer Experience, July 21, 2020
Hello! Thank you for sharing your honest review. WORX batteries run different amounts of time depending on the tool, but for the most part, the 2.0 Ah batteries average about 20 minutes of run-time. The blowers are the most energy consuming, and you can expect about 10 minutes from them at high speeds. This being said, we do have high capacity batteries that will double and even triple the run-time on your tools. You can check those out on the WORX web-site under model numbers WA3578 and WA3671. If your battery stopped working altogether, they are covered under a 1-year warranty and we would be glad to help you get that resolved! Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
the best string trimmer ever!!
on October 30, 2020
Posted by: Anonymous
from modesto ca.
Gender:Male
[This review was collected as part of a promotion.] we purchased this trimmer after having a gas trimmer for years, what attracted me were the wheels, it makes trimming my big yard an easy job, you can even get it done with ONE HAND, that's how easy it is!!, we got the deal with the 4.0ah battery, in which I was a bit skeptical if that was gonna last for my big yard, just to be surprised, that I only used only half of the battery juice for the entire house. I WOULD DEFINITELY RECOMMEND IT TO EVERYONE I KNOW !!! LOVE IT !!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, December 3, 2020
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer and how easy it is to use! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
3rd Trimmer
on April 11, 2021
Posted by: papasobe
from Jacksonville, FL
Gender:Male
My first trimmer was a WG 159.2 18V battery (2008). I loved the thin neat edging line on the grass and not hearing a blade hit the concrete or see sparks. I got the WG 156 because of the battery share with the hedge trimmer which I like also. No extension chord for my wife to cut. She has cut two (2). Now about my new WG 170.3. It still has that thin neat trim, I have trimmed my yard twice so far on one charge. Hope to do it a 3rd time with the 20V 4Ah battery. Love the longer extension and heavier dual wheels with the ability to reposition the wheel for a lawn mower mode. Love the lock to tilt the trimming head instead of stepping on it to adjust. Then there's the push button for adjusting the handle along with the spool holder. Don't forget the button to advance the string. I love it that much that I bought a WG 170.2 for my nephews to use at my sister's new house and one for my daughter when her new house is built. Can't wait to show my grandson how to use it.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, May 6, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to assemble and use
on April 13, 2021
Posted by: Texas Tina
from Canyon Lake Texas
Gender:Female
[This review was collected as part of a promotion.] This is an awesome trimmer! It goes together with ease and turns on with the push of a button. No gas or oil to deal with. Lightweight and a long lasting battery. Would reccomend this to anyone that is looking to buy one
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 21, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Trimmer GT revolution
on April 14, 2021
Posted by: Wmstrydr64
from Ohio
Gender:Male
[This review was collected as part of a promotion.] Works well lite weight trims grass perfectly!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 28, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com