Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,237 Reviews)
Rating breakdown 1,237 reviews
5 Stars
948
4 Stars
168
3 Stars
55
2 Stars
29
1 Star
37
92%of customers recommend this product.
(
1,069 out of
1,167)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
This is our 2nd Worx trimmer. They last a long time and hold up well.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: goodtanker
from Bridgeton NJ
Gender:Male
Verified Purchase:Yes
This is a great product. Easy to use and light.
The string is easy to put through and the battery lasts a good while too.
The string is easy to put through and the battery lasts a good while too.
Written by a customer while visiting worx.com
Posted by: Mary18
Gender:Female
Verified Purchase:Yes
I love Worx tools. They are very durable, and stand up to whatever you give them. They are not like some of the flimsy products that I have purchased in the past. Keep up the good work!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
GREAT Design, but NO POWER
on September 9, 2020
Posted by: MakeItWork
from Upstate NY
Gender:Male
WORX took so much time to develop OUTSTANDING versatility in this tool....which makes it astonishing at the COMPLETE LACK OF POWER that was built into the design. The versatility to be able to perform both detailed edging and trimming with this machine is REALLY well thought out, but the complete LACK OF POWER in the 20V battery makes this like trying to cut a great steak using a PLASTIC KNIFE & SPOON. It's almost laughable.
Come on, WORX. You're better than this. This probably also explains why the 40v version is CONSTANTLY out of stock. Relying on 20v batteries for all of your cordless equipment needs to go! These tools are far too well designed to be strapped power that's more fit for a kids toy than a lawn tool.
I love the design so much, that I'm returning the 20v version for the 56v version (since the 40v version is NEVER in stock). However, the 56v battery isn't compatible with your other cordless tools, so that makes it singular-use with only the trimmer....and completely defeats the purpose of your "SAME BATTERY, EXPANDABLE POWER" campaign.
In a nut shell, here are my recommendations:
1. CUSTOMERS: Do NOT but the 20v version....it's a complete tease of function WITHOUT power. Wait for the 40v version to be in stock....if your lawn doesn't become completely overgrown by then, or bite the bullet and get the 56v version even though you won't be able to use that battery in any other WORX cordless tools.
2. WORX: PLEASE stop relying on 20v batteries for your cordless tools. It's a joke and makes it look like you don't make serious tools. Your designs are WAY too good to be wasted on tools that can't actually do the job that their meant to do.
3. WORX: If you're going to offer cordless tools with 40v of power, ACTUALLY DO IT WITH 40v BATTERIES instead of 2 x 20v....and try to have them in stock at least every once in a while. Come on!
1. CUSTOMERS: Do NOT but the 20v version....it's a complete tease of function WITHOUT power. Wait for the 40v version to be in stock....if your lawn doesn't become completely overgrown by then, or bite the bullet and get the 56v version even though you won't be able to use that battery in any other WORX cordless tools.
2. WORX: PLEASE stop relying on 20v batteries for your cordless tools. It's a joke and makes it look like you don't make serious tools. Your designs are WAY too good to be wasted on tools that can't actually do the job that their meant to do.
3. WORX: If you're going to offer cordless tools with 40v of power, ACTUALLY DO IT WITH 40v BATTERIES instead of 2 x 20v....and try to have them in stock at least every once in a while. Come on!
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, September 10, 2020
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This information will be passed up to the appropriate department. WORX tools is making the move to have every tool operated by 20V batteries so that we can have one universal and interchangeable battery for all WORX tools, and therefore all other voltages have been discontinued so we can focus solely on the 20V line. This plan is for the convenience of our customers as they will not need to purchase different batteries for different tools, and will also be able to purchase "tool-only" models at a cheaper price. Please check your email as I have contacted you offline to further assist you with this matter!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Worx edger
on August 23, 2022
Posted by: Unhappy loyal customer
from Tawas City Michigan
Gender:Female
[This review was collected as part of a promotion.] IF IT"S NOT BROKE DON"T FIX IT!!!!! I've been a loyal WORX customer for years. I was even a product tester in the past. This summer I purchased my 4th WORX edger. Have loved loved loved this product for years. I am a 61 year old female and I have homes and keep up about 20 graves at the cemetery so it's gets a beating. I cannot tell you how much this product made my life so much easier when it first came out. I even help elderly folks at the cemetery when I see them on their knees struggling to clean up the graves of their loved ones. But why why why does a company change a great product? The new design is a nightmare. The wheel does not stay on. The pivot does not work properly. All these stupid new "locks". I have not yet been able to use the edger which is the most important feature for me. PLEASE PLEASE send me one of your older models if you have any. I will gladly give you this one back. Oh another thing on this new design......we're back to only one battery which is big and heavy like the original model. What happened to the 2 smaller batteries that were provided??? And tell me this battery provides long and more power because it does not. I guess after 15 years I feel I know this product pretty well. DO NOT touch the blower product as it's just fine the way it is.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, August 24, 2022
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Great product but flawed
on June 13, 2020
Posted by: Bosgood
from Maine
Gender:Male
I purchased a the product over a year ago, with my first product the unit cracked at the handle, rendering the unit useless. Contacted support last summer and they replaced the unit. The replacement unit was used last fall and this spring and has also cracked at the handle and been rendered useless. This product does not have durability and will break. I do not recommend wasting money on something that is obvious why they only have a year warranty as it only lasts a year.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, June 15, 2020
Thank you for sharing your honest feedback with us and bringing this to our attention. Our tools are covered by a 3-year warranty, so if your tool stopped working, we will be more than glad to assist you in making this right. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Great Trimmer
on October 2, 2023
Posted by: Susie74
from Evansville, In
Gender:Female
This trimmer was a replacement for a previous Worx trimmer purchase (old one lasted years). Lightweight, but sturdy. Trims evenly. Love the wheel feature for precision edging.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Happy wife, happy life
on August 27, 2020
Posted by: Wadejelizin
from Indiana
Gender:Male
[This review was collected as part of a promotion.] We have the decorative concrete edging between the yard and black top parking area in front of our home. My wife did not like the way my old horizontal trimmer would edge the grass so she used to do it with her scissors. Scooting along the ground and cutting a hundred feet of grass with scissors would take forever. With the Worx GT I just turn the head to the edging position and run it with the wheels on the concrete curb and it is done in <10 minutes. With the new Worx blower I just purchased I can have the drive and parking area cut, cleaned, and be done in no time.
I would recommend this to a friend!
Response from worx.comBy Brianan H, Customer Experience, January 6, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com