Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,151 Reviews)
Rating breakdown 1,151 reviews
5 Stars
897
4 Stars
153
3 Stars
45
2 Stars
26
1 Star
30
92%of customers recommend this product.
(
1,030 out of
1,116)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
1
Worx edger
on August 23, 2022
Posted by: Unhappy loyal customer
from Tawas City Michigan
Gender:Female
[This review was collected as part of a promotion.] IF IT"S NOT BROKE DON"T FIX IT!!!!! I've been a loyal WORX customer for years. I was even a product tester in the past. This summer I purchased my 4th WORX edger. Have loved loved loved this product for years. I am a 61 year old female and I have homes and keep up about 20 graves at the cemetery so it's gets a beating. I cannot tell you how much this product made my life so much easier when it first came out. I even help elderly folks at the cemetery when I see them on their knees struggling to clean up the graves of their loved ones. But why why why does a company change a great product? The new design is a nightmare. The wheel does not stay on. The pivot does not work properly. All these stupid new "locks". I have not yet been able to use the edger which is the most important feature for me. PLEASE PLEASE send me one of your older models if you have any. I will gladly give you this one back. Oh another thing on this new design......we're back to only one battery which is big and heavy like the original model. What happened to the 2 smaller batteries that were provided??? And tell me this battery provides long and more power because it does not. I guess after 15 years I feel I know this product pretty well. DO NOT touch the blower product as it's just fine the way it is.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, August 24, 2022
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Great product but flawed
on June 13, 2020
Posted by: Bosgood
from Maine
Gender:Male
I purchased a the product over a year ago, with my first product the unit cracked at the handle, rendering the unit useless. Contacted support last summer and they replaced the unit. The replacement unit was used last fall and this spring and has also cracked at the handle and been rendered useless. This product does not have durability and will break. I do not recommend wasting money on something that is obvious why they only have a year warranty as it only lasts a year.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, June 15, 2020
Thank you for sharing your honest feedback with us and bringing this to our attention. Our tools are covered by a 3-year warranty, so if your tool stopped working, we will be more than glad to assist you in making this right. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Great Trimmer
on October 2, 2023
Posted by: Susie74
from Evansville, In
Gender:Female
This trimmer was a replacement for a previous Worx trimmer purchase (old one lasted years). Lightweight, but sturdy. Trims evenly. Love the wheel feature for precision edging.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Happy wife, happy life
on August 27, 2020
Posted by: Wadejelizin
from Indiana
Gender:Male
[This review was collected as part of a promotion.] We have the decorative concrete edging between the yard and black top parking area in front of our home. My wife did not like the way my old horizontal trimmer would edge the grass so she used to do it with her scissors. Scooting along the ground and cutting a hundred feet of grass with scissors would take forever. With the Worx GT I just turn the head to the edging position and run it with the wheels on the concrete curb and it is done in <10 minutes. With the new Worx blower I just purchased I can have the drive and parking area cut, cleaned, and be done in no time.
I would recommend this to a friend!
Response from worx.comBy Brianan H, Customer Experience, January 6, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Junk
on September 27, 2020
Posted by: Linda1948101
from Arkansas
Gender:Female
I bought this a couple of months ago, the battery only lasts about 20 minutes and I also ordered the deal with 2 batteries, but only received 1, this thing is a piece of junk, I won't buy any other products from them.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, September 28, 2020
Hi there! Thank you for sharing your experience and review! WORX batteries run different amounts of time depending on the tool, but for the most part, the 2.0 Ah batteries average about 20 minutes of run-time. We do have high capacity batteries that will double the run-time on your tools. Please check your email as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Awesome and easy to use!!!
on September 28, 2020
Posted by: BigMike72
from Cardwell Missouri
Gender:Male
[This review was collected as part of a promotion.] I bought one last year and absolutely love it. It's so easy to use even my wife likes using it. All though she hated doing yard work but since I bought this she offers to help me all the time. Thank y'all so much.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, December 8, 2020
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
I love my new toy! It’s amazing!!!
on September 14, 2020
Posted by: MrsD
from Michigan
Gender:Female
I saw the commercial on TV for this string trimmer and was happy to see that it could accommodate tall people. I’m a tall woman at 5’11-1/2” and my son is 6’3. It’s comfortable to use and makes edging and trimming effortless. All the adjustments are simple to make - the handle, telescoping shaft, and to turn it into an edger from a trimmer and vice versa. I wasn’t sure if I would need the mini mower feature but it has come in very handy and I’m very happy with it. My neighbor saw me using my “toy” so he came over and I practically did a commercial when I demonstrated how easy it was to use. I thought with the spool holding only 10 feet of line that it would run out quickly. I was happily surprised to find that after I had finished I barely used up any line at all. Changing spools and winding line on the spool is soo easy. With my other trimmer it felt like I spent hours winding and pulling and holding the line taut so that it wouldn’t unwind and I would have to start all over. Thanks WORX for listening to your customers and designing a product that is amazing!!!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, December 17, 2020
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
2 years old and it died
on June 29, 2021
Posted by: Rapid rabbit
from Omaha
Gender:Male
[This review was collected as part of a promotion.] Was weed eating and motor started to smoke it,s toast
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, June 30, 2021
Thank you for sharing your honest feedback with us and bringing this to our attention. Our tools are covered by a 3-year warranty, so if your tool stopped working, we will be more than glad to assist you in making this right. Please check your email as I have contacted you offline to further assist you with this matter!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com