Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,151 Reviews)
Rating breakdown 1,151 reviews
5 Stars
897
4 Stars
153
3 Stars
45
2 Stars
26
1 Star
30
92%of customers recommend this product.
(
1,030 out of
1,116)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
5
New string trimmer
on August 29, 2023
Posted by: Rockyroc
from Delaware
Gender:Male
[This review was collected as part of a promotion.] I have used it for two weeks it works great
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great item.
on August 29, 2023
Posted by: Docair
from Uvalde, Texas
Gender:Male
Great item and great improvement from my old version
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
My GT Revolution 12 inch 4.0 Trimmer
on September 4, 2023
Posted by: Lonbec
from Cahokia Heights Il.
Gender:Male
Where I live We have deep ditches. I use my Gt Trimmer to cut the whole ditch and around my whole front yard with one battery with juice to spare. I love how light weight it is and how quick I can make adjustments to it for the different slopes.I can use like a mower just by move the wheels and than back to a Trimmer. it works great alone fences and down the sides of the driveway. I have a Bad back so it is a life saver for me. Thank You WORX
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great weed eater
on September 15, 2023
Posted by: Lonnie weed killer
from Pickens S. C.
Gender:Male
[This review was collected as part of a promotion.] This is my 2nd one I wore my first one out. I used it about 10yrs. I would recommend this weed eater to anyone who wants a long lasting good cutting weed eater. I love the push button line feed no more banging on the ground. Plus the light weight makes it a perfect weed eater
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
String trimmer
on September 20, 2023
Posted by: BigAl1938
from Milford Ct
Gender:Male
Works really well. Seems to be stronger then my old 32 volt Worx string trimmer
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: JClax
from Denver
Gender:Male
Verified Purchase:Yes
Lightweight with very flexible settings…excellent design thought.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Anonymous
from Oklahoma
Gender:Female
Verified Purchase:Yes
I am a 78 year old woman who maintains her own yard. This yard tool allows me to keep my yard in tip top shape without hurting my back. It is light weight and easy to use. My 11 year old great grandson even loves using it.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
GREAT Design, but NO POWER
on September 9, 2020
Posted by: MakeItWork
from Upstate NY
Gender:Male
WORX took so much time to develop OUTSTANDING versatility in this tool....which makes it astonishing at the COMPLETE LACK OF POWER that was built into the design. The versatility to be able to perform both detailed edging and trimming with this machine is REALLY well thought out, but the complete LACK OF POWER in the 20V battery makes this like trying to cut a great steak using a PLASTIC KNIFE & SPOON. It's almost laughable.
Come on, WORX. You're better than this. This probably also explains why the 40v version is CONSTANTLY out of stock. Relying on 20v batteries for all of your cordless equipment needs to go! These tools are far too well designed to be strapped power that's more fit for a kids toy than a lawn tool.
I love the design so much, that I'm returning the 20v version for the 56v version (since the 40v version is NEVER in stock). However, the 56v battery isn't compatible with your other cordless tools, so that makes it singular-use with only the trimmer....and completely defeats the purpose of your "SAME BATTERY, EXPANDABLE POWER" campaign.
In a nut shell, here are my recommendations:
1. CUSTOMERS: Do NOT but the 20v version....it's a complete tease of function WITHOUT power. Wait for the 40v version to be in stock....if your lawn doesn't become completely overgrown by then, or bite the bullet and get the 56v version even though you won't be able to use that battery in any other WORX cordless tools.
2. WORX: PLEASE stop relying on 20v batteries for your cordless tools. It's a joke and makes it look like you don't make serious tools. Your designs are WAY too good to be wasted on tools that can't actually do the job that their meant to do.
3. WORX: If you're going to offer cordless tools with 40v of power, ACTUALLY DO IT WITH 40v BATTERIES instead of 2 x 20v....and try to have them in stock at least every once in a while. Come on!
1. CUSTOMERS: Do NOT but the 20v version....it's a complete tease of function WITHOUT power. Wait for the 40v version to be in stock....if your lawn doesn't become completely overgrown by then, or bite the bullet and get the 56v version even though you won't be able to use that battery in any other WORX cordless tools.
2. WORX: PLEASE stop relying on 20v batteries for your cordless tools. It's a joke and makes it look like you don't make serious tools. Your designs are WAY too good to be wasted on tools that can't actually do the job that their meant to do.
3. WORX: If you're going to offer cordless tools with 40v of power, ACTUALLY DO IT WITH 40v BATTERIES instead of 2 x 20v....and try to have them in stock at least every once in a while. Come on!
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, September 10, 2020
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This information will be passed up to the appropriate department. WORX tools is making the move to have every tool operated by 20V batteries so that we can have one universal and interchangeable battery for all WORX tools, and therefore all other voltages have been discontinued so we can focus solely on the 20V line. This plan is for the convenience of our customers as they will not need to purchase different batteries for different tools, and will also be able to purchase "tool-only" models at a cheaper price. Please check your email as I have contacted you offline to further assist you with this matter!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com