Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,151 Reviews)
Rating breakdown 1,151 reviews
5 Stars
897
4 Stars
153
3 Stars
45
2 Stars
26
1 Star
30
92%of customers recommend this product.
(
1,030 out of
1,116)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
5
Wonderful!!
on May 12, 2022
Posted by: New WORX user
from Benton, Louisiana
Gender:Male
[This review was collected as part of a promotion.] Just moved in the country, and really didn’t want to buy a gas trimmer- nothing but a hassle to use with the fumes and hard to start! This little gem will trim my whole yard in one charge with the lithium battery! Couldn’t be any happier! Thanks WORX!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
It stop working only last two summer and quit
on May 22, 2022
Posted by: Andre L
from Manchester N.H
Gender:Male
[This review was collected as part of a promotion.] I bought this trimmer two years ago it was great util it quit working all a once not happy about this should last more then two summer
Response from worx.comBy Heaven Johnson , Customer Experience , August 24, 2022
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year limited warranty. For warranty eligibility criteria and questions, please contact our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Written by a customer while visiting worx.com
Customer Rating
5
on May 22, 2022
Posted by: Paulette64
Gender:Female
I am satisfied with ease of use.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
a disappointment compared 1st Unit I used for 4yrs
on June 2, 2022
Posted by: Gardener 2
from Olympia Washington
Gender:Male
What I received, appears to be a cheap revamping of the original Worx GT trimmer. Much To my dismay, the newer version doesn't seem to be made to the same quality standards that I have come to expect from this company. For example: because the wire edge guide is now straight instead of being bent, the trimmer cuts a 1" wide swath instead of the usual 3/16" that allowed me to trim down the sidewalks. A wider/deeper string guard isn't helpful
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, August 24, 2022
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We will make sure to pass your feedback up to the appropriate department.
Written by a customer while visiting worx.com
Customer Rating
2
Disappointed compared to a prior model I owned
on June 2, 2022
Posted by: JTR92
[This review was collected as part of a promotion.] Automatic line feed seems nonexistent. Found myself continually having to stop and manually feed line the very first time I tried it. Tried another spool and had same result. I didn’t have this issue with a prior 32V Worx edger/trimmer.
No, I would not recommend this to a friend.
Response from worx.comBy Jeakia Crawford, Customer Experience , August 30, 2022
Hello Valued Customer!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.
For efficiently feeding the line, just press the command feed button while the machine is running until you hear the ‘clattering’ noise of the line cutting. The motor will shut off when pressing the Command Feed button and will restart when releasing the button. During that process the line will automatically feed 1/4" of line for cutting.
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.
For efficiently feeding the line, just press the command feed button while the machine is running until you hear the ‘clattering’ noise of the line cutting. The motor will shut off when pressing the Command Feed button and will restart when releasing the button. During that process the line will automatically feed 1/4" of line for cutting.
Written by a customer while visiting worx.com
Customer Rating
5
Trimmer/Edger
on June 2, 2022
Posted by: Ken81
from El Mirage, Arizona
Gender:Male
[This review was collected as part of a promotion.] I’ve owned a Worx trimmer before I purchased this one. It seems to have more power and gets the job done. However, my old one had more convenient adjustments.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Very practical!
on June 2, 2022
Posted by: Caz617
from Long Pond, Pa.
Gender:Male
I'm really happy with the trimmer. Battery lasts, very light weight, and versatile.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Operation sensational!
on June 2, 2022
Posted by: Tee49
from Clinton TN
Gender:Female
Bought for my husband with back issues. He likes how light it is to carry.
I would recommend this to a friend!
Written by a customer while visiting worx.com