Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,151 Reviews)
Rating breakdown 1,151 reviews
5 Stars
897
4 Stars
153
3 Stars
45
2 Stars
26
1 Star
30
92%of customers recommend this product.
(
1,030 out of
1,116)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
5
on April 7, 2022
Posted by: Edvins63
from Napoleon, Ohio
Gender:Male
[This review was collected as part of a promotion.] My son always wanted to use my Worx 20v Power Share GT Revolution Trimmer. So I did purchase another GT Revolution Trimmer. But I did keep the new GT Revolution Trimmer and let my son have the one that he had to borrow.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Poor design
on April 10, 2022
Posted by: Chewey
from Massillon, Oh
Gender:Male
[This review was collected as part of a promotion.] I have had the original worx trimmers and it has been great but the batteries are dead and it is just worn out after so many years. I received the new one and set it up. I was preforming the movement’s from trimmer to edger and it broke. I twisted the head and it must have broke inside because it is now very loose and doesn’t stay at either position. What a poor design. The old one worked great, pull out on a lever, twist the handle and put the lever back. It stayed tight. Why redesign something that already works great? I’ll return for a new one and try one more time.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , April 12, 2022
Hello Valued Customer. Thank you for bringing this to our attention. We greatly appreciate your honest feedback. I am happy to see that you have contacted the solution team, and one of our best-in-class customer service agents was able to help assist with a warranty replacement. Should you have any additional questions, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
1
on April 18, 2022
Posted by: TBell
from Pasco Washington
Gender:Male
Disappointed with this product it seems heavier than my gas power one is it cuts pretty good but not really any better than my gas powered one
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , April 21, 2022
Hello Valued Customer. Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you have any additional questions, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Good design
on April 25, 2022
Posted by: Tahoetrail
from Michigan
Gender:Male
This replaces the very first model I purchased , very happy with the new unit and improved features along with a better battery.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
light
on May 4, 2022
Posted by: Papapoon
from houma, la.
Gender:Male
Line does not last long. Wish it was longer. Should have a guide to go against the cement instead of a flower guard. This would keep it straight in bumpy areas.
I would recommend this to a friend!
Response from worx.comBy Destynee Edwards, Customer Experience , May 6, 2022
Hello Valued Customer. Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you have any additional questions, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Great
on May 7, 2022
Posted by: Bob1701
from Knoxville
Gender:Male
[This review was collected as part of a promotion.] Best trimmer I've ever owned
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Retired landscaper
on May 8, 2022
Posted by: The Bird Guy
from Rainy Vancouver WA
Gender:Male
The fact that this trimmer is very light weight, and exceptionally easy to adjust to different uses and heights of people, makes it a tool you should own. The wheels really make trimming grass along my 200 ft of sidewalk and all around my lawns that I trim every week allows this 79 year old landscaper to walk along with the trimmer without having to worry about needing to hold the trimmer head to the right height that always used to kills my back with the old trimmers I've been using for the last 50 years. No more bald spots or bad nicks in the edge anymore. I get a real nice clean edge with very little effort. Where has this tool been all of my life.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Love it!
on May 8, 2022
Posted by: Mariancw
from Houston, TX
Gender:Female
[This review was collected as part of a promotion.] Have had it for a couple of weeks and love the professional results and ease in which I accomplished them. I enjoy using it so much I helped my neighbor edge his yard. I particularly bought the longer lasting battery to avoid running out of "juice" in the middle of my yard work.
I would recommend this to a friend!
Written by a customer while visiting worx.com