Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,151 Reviews)
Rating breakdown 1,151 reviews
5 Stars
897
4 Stars
153
3 Stars
45
2 Stars
26
1 Star
30
92%of customers recommend this product.
(
1,030 out of
1,116)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
2
12" 4.0Ah String Trimmer
on August 14, 2021
Posted by: Pizots
from Oxford, MI
Gender:Male
Nice not having to deal with gas trimmer but the "string" is like a string. It's too weak/flimsy to handle heavy or thick grass. Takes more than one pass. vs one pass with heavier strings.
The adjustable handle angle and auto feed are nice features.
The adjustable handle angle and auto feed are nice features.
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience, August 17, 2021
Thank you for sharing your review! Our Double Helix line is specially designed to work with CommandFeed technology for a quicker, more efficient cut and to help maintain a healthy, professionally groomed lawn. Pre-wound spools with 20’ of our patented DoubleHelix line are available here.
If you decide to use the traditional line, the WORX String Trimmer / Edger can accept standard 0.065” cutting line found at any garden or home center and can be wound around our empty spool cartridges. Refer to your owner’s manual for important details about how to wind the line on the spools and keep in mind that with the conventional cutting line, CommandFeed may not work as expected.
If you have other questions, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST for further assistance!
Thank you for choosing WORX!
If you decide to use the traditional line, the WORX String Trimmer / Edger can accept standard 0.065” cutting line found at any garden or home center and can be wound around our empty spool cartridges. Refer to your owner’s manual for important details about how to wind the line on the spools and keep in mind that with the conventional cutting line, CommandFeed may not work as expected.
If you have other questions, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST for further assistance!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great tool!
on August 16, 2021
Posted by: Tigger2310
from South Florida
Gender:Female
I am so happy with this trimmer! It is lighter then any other trimmer I’ve used. It has a button to feed more line and a place to keep an extra spool. It is also a edger with wheels for ease of use. GAME CHANGER!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Nice
on August 20, 2021
Posted by: D money
from KS
Gender:Male
[This review was collected as part of a promotion.] Have owned a worx trimmer for 7 years, wanted to upgrade to the gt revolution 4.0, just put it together, how sweet it is, always been a worx fan, does a phenomenal job, it's the only edger, trimmer I will own, thanks
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
GREAT GRASS TRIMMER
on August 21, 2021
Posted by: Marcus48
from Victoria Texas
Works fine and as expected. Took care of my half-acre yard with trees, fences, sidewalks and driveway. Battery power stayed strong.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great new Features
on August 23, 2021
Posted by: grandpa gg
from Cedar Park, Texas
Gender:Male
[This review was collected as part of a promotion.] I have an older model (WG175.1), I bought it in 2016 and liked it a lot. I like the upgrades on the new model.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to handle!
on August 25, 2021
Posted by: Swibbers
from Orland Park, IL
Gender:Male
[This review was collected as part of a promotion.] Bought this a few weeks ago and it has been a breath of fresh air to use! Setup was extremely easy and I love the battery pack. It lasts forever and is much better than lugging a cord around like I was doing before this purchase. Will continue to buy Worx products moving forward.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Not As Good as MY Old Worx String Trimmer
on August 29, 2021
Posted by: Jon 357
from Palos Park
Gender:Male
I bought this to replace my old WORX String Trimmer. Who ever designed the push button to advance the string should re-think this, because my has not worked since the day I starting using it. This button does absolutely nothing!!! So to advance the string if it does not itself I have to take the cap off and pull the string out to advance it and then put the cap back on. Also, the shaft to turn to trim and then edge is so stiff that you can hardly turn it. Did anyone lubricate this before they assembled it???? This is definitely not a revolution but a sub-standard product and not as good as the Old WORX trimmer I had.
No, I would not recommend this to a friend.
Response from worx.comBy Lucia R, Customer Experience, August 30, 2021
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.
To feed more line, it is first necessary to allow the trimmer to stop completely; it must come to a complete rest, then restart, allowing the motor to reach full speed. Repeat above until you hear the line hitting against the Line Cutter.
If you are still experiencing issues, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We would be more than happy to assist you.
Thank you for choosing WORX!
To feed more line, it is first necessary to allow the trimmer to stop completely; it must come to a complete rest, then restart, allowing the motor to reach full speed. Repeat above until you hear the line hitting against the Line Cutter.
If you are still experiencing issues, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We would be more than happy to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Another Well Made Tool
on September 20, 2021
Posted by: Anonymous
from Chardon, Ohio
Gender:Female
[This review was collected as part of a promotion.] I was so excited when I got my weed trimmer. I can't use a gas powered one, it is too heavy for me and I get tired fast. So I have two other worx tools and I knew I had to get this. I took it out and started charging it. I could not believe how good it worked, it is light weight and very easy to use. I love the self threading and just push a button and more string comes out no more fixing the string. The spools are small but I got a lot of trimming done with one spool and the best thing is that there is a holder for a spare right on the handle. It also edges really well. It cuts through thicker things then I thought it would. It did'nt get stuck at all and very powerful. I am very happy now that I can do my yard work by myself.
I would recommend this to a friend!
Written by a customer while visiting worx.com