Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,150 Reviews)
Rating breakdown 1,150 reviews
5 Stars
896
4 Stars
153
3 Stars
45
2 Stars
26
1 Star
30
92%of customers recommend this product.
(
1,029 out of
1,115)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
5
Light & Easy
on July 21, 2021
Posted by: lsfm8
from Detroit MI
Gender:Male
[This review was collected as part of a promotion.] This is perfect for my teenage son to use - it is light and easy to hold. It can also be used for edging!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Strong and Lightweight
on July 26, 2021
Posted by: redstretcher
from North Ogden, UT
Gender:Female
I am so happy I bought this trimmer/edger. It is so easy to extend more line, it is very lightweight, I can adjust it for my height which helps me feel safer using it (especially around my kids), and it's so much quieter than the gas powered trimmer I had before. Plus, it hangs easily on a hook in my shed!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Disappointed
on July 31, 2021
Posted by: LCopas
from Illinois
Gender:Female
I sp end more time putting the safety plate and wheels back on then actually using. I liked the fact it is light weight but even after I had my husband help to tighten the safety cover/wheels withing 10 minutes they pop off again.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee E, Customer Experience , August 2, 2021
It's unfortunate to learn about the cover/wheels not staying on the trimmer. We greatly appreciate your honest feedback, as it gives us a better understanding of where we need to improve. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
I am sold on this bad boy!
on August 1, 2021
Posted by: Scully Bill Flint
from Jacksonville, Florida
Gender:Male
So easy to use, powerful and long usage battery. I have a large yard in front, pool in the back. Only need this one tool to weedeating, edging (very impressed!). I don't use the "mini mower" function.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Edging is an issue
on August 8, 2021
Posted by: Not a good edging item
from Hazlet. NJ
Gender:Male
[This review was collected as part of a promotion.] String not long enough to properly edge. Also does not auto feed you have to constantly press it to get proper length to edge causing spools to be exhausted rapidly. Not at all happy with this
No, I would not recommend this to a friend.
Response from worx.comBy Destynee E, Customer Experience , August 9, 2021
Thank you for bringing this to our attention. You can try resetting the auto-feed system by pressing the small square reset button on the bottom of the trimmer. It is located below the eyelet where your line feeds out on the trimmer head. If you press that 3 times, the auto-feed system will reset and the line will come out properly. Be sure not to pull the line out by hand. This will tighten the line around the spool defeating the purpose of the auto-feed feature. There is no need to bump the trimmer on the ground. To efficiently feed the line, press the CommandFeed button as needed while the machine is running until you hear the ‘clattering’ noise of the line cutting. The line will automatically feed to the perfect length for trimming. The motor will shut off when pressing the CommandFeed button and will restart when the button is released.Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
Underwhelmed
on August 9, 2021
Posted by: Mary MR
[This review was collected as part of a promotion.] It isn’t cutting the grass easily- I have to go back over and over and it still isn’t trimming all of the grass.
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience, August 17, 2021
Thank you for sharing your review! We are always happy to help troubleshoot with the usage of your new trimmer! Please never hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST for further assistance!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Better than expected
on August 11, 2021
Posted by: Danh2
from Michigan
Gender:Male
[This review was collected as part of a promotion.] I bought this to use for edging sidewalks as well as the plastic landscape edging. It works great for that because of the ability to be positioned vertically as well as having the wheels to help gauge the depth. I use a gas trimmer for most of my heavier work but my wife prefers the battery trimmer because of less vibration and lighter weight. I tried this as both the trimmer and as the mower with the wheels mounted below and was very impressed with the performance compared to other battery trimmers I’ve used. Very well designed and seems to be well built as well!
Written by a customer while visiting worx.com
Customer Rating
5
Best Trimmer I’ve ever bought…
on August 14, 2021
Posted by: Berto 43
from Cranford, NJ
Gender:Male
[This review was collected as part of a promotion.] Since I bought the trimmer I’ve used it twice and didn’t have to charge the battery. The 4.0 battery has great battery life.
The spoils are very easy to change.
I’m so happy I don’t have to deal with the gas power trimmers anymore!!
I have no complaints.
The spoils are very easy to change.
I’m so happy I don’t have to deal with the gas power trimmers anymore!!
I have no complaints.
I would recommend this to a friend!
Written by a customer while visiting worx.com