Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,149 Reviews)
Rating breakdown 1,149 reviews
5 Stars
895
4 Stars
153
3 Stars
45
2 Stars
26
1 Star
30
92%of customers recommend this product.
(
1,028 out of
1,114)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
3
Great features
on September 24, 2020
Posted by: Tony7318
from Douglasville, Ga.
Gender:Male
It did not meet up to my expectations. The line seems to cut line to short . Will not trim grass directly from concrete, cuts the trim line to wide. Does not perform near as well as my previous GTX trimmer, which I had for over 6 years, just really disappointed???
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience, September 24, 2020
Hi there!
Thank you for taking the time to share your feedback and review. We apologize for any trouble you have experienced. If you have any inquiries or experience issues, please contact our customer service line at 1-866-354-9679 Monday- Friday 9 a.m.-6 p.m. EST for any further assistance. We are happy to help!
Thank you for taking the time to share your feedback and review. We apologize for any trouble you have experienced. If you have any inquiries or experience issues, please contact our customer service line at 1-866-354-9679 Monday- Friday 9 a.m.-6 p.m. EST for any further assistance. We are happy to help!
Written by a customer while visiting worx.com
Customer Rating
3
Poor auxiliary handle design
on September 28, 2020
Posted by: Dissappointed
from Iowa
Gender:Female
Takes 2 hand operation.. Older design you could pull lever and reposition. Have entered comments and sent email to Worx regarding concerns. They have not replied
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , September 30, 2020
Hi there!
Thank you for taking the time to share your review and honest feedback. We apologize for any trouble you have experienced. If you have any other questions or concerns please, contact our customer service line at 1-866-354-9679 Monday- Friday 9 a.m.-6 p.m. EST for further assistance.
Thank you for choosing WORX!
Thank you for taking the time to share your review and honest feedback. We apologize for any trouble you have experienced. If you have any other questions or concerns please, contact our customer service line at 1-866-354-9679 Monday- Friday 9 a.m.-6 p.m. EST for further assistance.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
WORKS GREAT, EXCEPT
on October 7, 2020
Posted by: JEFFK29
from PENNSYLVANIA
Gender:Male
I'M ON MY SECOND ONE, PROBLEM IS WITH THE HOUSING CRACKING BELOW THE HANDLE, WORX REPLACED THE FIRST ONE, NOT SURE IF THEY'LL REPLACE THE SECOND ONE. 2 IN 3 1/2 YEARS
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson, Customer Experience , October 10, 2020
Hi there!
Thank you for taking the time to share your review. We apologize for any trouble you have experienced. Our tools carry a standard 2-year warranty plus one additional year if they are registered. WORX battery and charger carry a 1- year warranty. Please contact our customer service line at 1-866-354-9679 Monday- Friday 9 a.m.-6 p.m. EST for assistance. We are more than happy to help with your concern and any further inquiries.
Thank you for choosing WORX!
Thank you for taking the time to share your review. We apologize for any trouble you have experienced. Our tools carry a standard 2-year warranty plus one additional year if they are registered. WORX battery and charger carry a 1- year warranty. Please contact our customer service line at 1-866-354-9679 Monday- Friday 9 a.m.-6 p.m. EST for assistance. We are more than happy to help with your concern and any further inquiries.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great products and a great price
on December 14, 2020
Posted by: pete63
from Belle Plaine, MN
I bought the 20V Power Share GT trimmer together with the WORX blower and could not be happier for 2 reasons. First, both are great products, light weight and easy to use and second (and most important to me) is now my wife takes care of trimming around the house as the gas powered trimmer was always to hard to start, etc.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, December 15, 2020
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Excellent
on March 25, 2021
Posted by: Lady bug
from Washington
Gender:Female
Love it does exactly everything i need done!
I would recommend this to a friend!
Response from worx.comBy Briannna H, Customer Experience, March 25, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
excellent tool
on April 7, 2021
Posted by: knotthead56
from alliance ohio
Gender:Male
I bought this a couple weeks ago. This is my second trimmer made by worx.My first trimmer was so versitle I had no reservations about buying another. My old one lasted for five years and I`m handing it down tomy daughter.The batterys lasted a very long time ,they are still as good as they were when I bought them .To me it was a no brainer to buy a second one . GREAT JOB WORKS
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, May 6, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Replaced my old corded tool
on April 11, 2021
Posted by: CC123
from South Carolina
Gender:Male
Bought this a month ago and it saves me so much time and aggravation not having to drag the cord around and getting a nice clean cut on all my edging and bushes.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 28, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Great product
on April 13, 2021
Posted by: Jerrytools
from Iowa
Gender:Male
[This review was collected as part of a promotion.] I have worx weed eater for hers my son needed one bought out for him so he can have a battery one he loves it
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 21, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com