Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,237 Reviews)
Rating breakdown 1,237 reviews
5 Stars
948
4 Stars
168
3 Stars
55
2 Stars
29
1 Star
37
92%of customers recommend this product.
(
1,069 out of
1,167)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
5
I love the weed trimmer & the edger feather.
on October 22, 2025
Posted by: Mighty 1
Verified Purchase:Yes
I love my Worx weed trimmer.
Written by a customer while visiting worx.com
Posted by: Still weedy
Verified Purchase:Yes
The trimmer does not work. I charged the battery, plugged it all the way in, squeezed down the safety and then the trigger. Nothing happened. I tried my battery from my Worx switch driver, just to check, but still nothing. Will they replace it for me? Maybe… I haven’t asked yet. The point is I shouldn’t have to.
Response from worx.comBy Worx Customer Service, October 29, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: SRH46
Gender:Male
Verified Purchase:Yes
My second one. I gave my old one, which still works great to me business and got another for my house. Battery power makes trimming so much easier.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Anonymous
from Oregon
Gender:Female
Verified Purchase:Yes
I haven’t used it yet but I have had a few and bought them for family and friends and know how it works well and light weight and easy to use but very dissatisfied with ur batteries they have been low product and don’t work or you stop having them we bought a knew big blower and right after we did u stopped the big battery so blower we bought is really no good can’t replace the battery very disappointing and I don’t have a tone of monies to keep spending so slowly changing sorry to say because I loved your product till then
Written by a customer while visiting worx.com
Posted by: Lolie
Verified Purchase:Yes
I have always loved my worx products but this one was for my son & he is in a wheelchair so not user friendly for him. Also the string would not come out by simply tapping like it is supposd to. We have to turn it over & pull it out manually.
Written by a customer while visiting worx.com