Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,237 Reviews)
Rating breakdown 1,237 reviews
5 Stars
948
4 Stars
168
3 Stars
55
2 Stars
29
1 Star
37
92%of customers recommend this product.
(
1,069 out of
1,167)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Posted by: Anonymous
from Hickory Hills illinois
Gender:Male
Verified Purchase:Yes
Longtime Worx tool customer. This edger trimmer is excellent Light compact versatile and easy to use
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Anonymous
Verified Purchase:Yes
We always have had good luck with the Worx products and this Trimmer worked well on medium to heavy grass and brush.
Written by a customer while visiting worx.com
Posted by: CWorx
Verified Purchase:Yes
The quality seems to be going down. My first one lasted, I think, more than 5 seasons. My second one lasted about 3 seasons, next one lasted just over a season. I am heavily vested in batteries for other tools that don't get used as often, so I continue to replace the trimmer even though I would rather move on.
Response from worx.comBy Worx Customer Service, September 23, 2025
Hello There! Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: DDeal
from Dade city, Florida
Gender:Female
Verified Purchase:Yes
Love this string trimmer and edger. We live on an acre of land and this tool works GREAT! We have several Worx tools and all of them are light and easy to use!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Jackie R
from Chicago
Gender:Male
Verified Purchase:Yes
I like it but it takes some getting used to. It was designed for right handed people and I’m left handed
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Dodd8
from Goshen, Ohio
Gender:Female
Verified Purchase:Yes
Battery does not last as long as I would like. Works absolutely great!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: GGgranny
from Texas
Gender:Female
Verified Purchase:Yes
I am so happy to be able to work in my yard. I wasn't able to keep my yard groom because I had surgery a couple years ago. I would hire someone, but he didn't have an edger. Now, I can use my edger to my satisfaction. Thank you so much!😊
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Perfect, Just Updating
on October 21, 2025
Posted by: My Orange Baby
from Odem Texas
Gender:Female
I purchased my personal battery weed eater. My husband had his gasoline powered one. Mine is so easy he sold his and we use mine. I have received free line spoons all this years now we are just purchasing a new one just because we really love ours. We’ve never have had to repair it at all. WORX YOU ARE FANTASTIC.
I would recommend this to a friend!
Written by a customer while visiting worx.com