Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,237 Reviews)
Rating breakdown 1,237 reviews
5 Stars
948
4 Stars
168
3 Stars
55
2 Stars
29
1 Star
37
92%of customers recommend this product.
(
1,069 out of
1,167)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Posted by: Gail Raver
Verified Purchase:Yes
I had a smaller version for many years. For most of those years it would not feed the line. I would have to stop and do it by hand. Finally decided to buy a new one. Bought this one with the auto feed button. Very disappointed to find out it isn't much better. Even when you push the button several times it doesn't feed enough line. And the handle isn't tight it wobbles. Couldn't find another brand that was as light weight as Worx. Which is why I bought another one .
Response from worx.comBy WORX Customer Service, August 12, 2025
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The WG170 is covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at Worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Bad Locking Mechanism
on August 14, 2025
Posted by: Penny6511
from Port Charlotte, FL
Gender:Female
Until they change the parts or design of the locking mechanism this product is garbage. After 1 year had to ask for a replacement, now another year later and the same problem occurred. They refuse to send me a replacement for that one. I'm sure they are still selling the same crap designed tool. Going back to Ryobi.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, August 15, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
4
Trimmer design is hard to figure
on August 16, 2025
Posted by: FrankietheYankees
from Warren, RI
Gender:Male
[This review was collected as part of a promotion.] I agree with Michael who posted this 4 months ago.
#This is overall a great trimmer. I like it's ease of use and functionality. When my old original one died after 6 years I immediately purchased the updated version shown here. Less than a year later I had to have it replaced under warranty because of the worst part of this trimmers design. The locking mechanism and how it ratchets to change from trimming to edging. That part just broke apart inside. I have been using the replacement for about a year and it too is showing signs of breaking. It is so stiff and hard to move from trimmer to edger and when it does the ratcheting mechanism just pops and makes such loud noises I know at any moment it too will break apart inside. Come on Worx. Change that design so it's smooth and doesn't have that ratcheting mechanism inside."
I wish the company would reply to this email because we are all experiencing the same problem.
#This is overall a great trimmer. I like it's ease of use and functionality. When my old original one died after 6 years I immediately purchased the updated version shown here. Less than a year later I had to have it replaced under warranty because of the worst part of this trimmers design. The locking mechanism and how it ratchets to change from trimming to edging. That part just broke apart inside. I have been using the replacement for about a year and it too is showing signs of breaking. It is so stiff and hard to move from trimmer to edger and when it does the ratcheting mechanism just pops and makes such loud noises I know at any moment it too will break apart inside. Come on Worx. Change that design so it's smooth and doesn't have that ratcheting mechanism inside."
I wish the company would reply to this email because we are all experiencing the same problem.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: DbW1
Verified Purchase:Yes
Not quite as easy to use in the various positions. Wheels come off while using, doesn't feed easily. Also didn't receive my extra 20volt battery as stated during online purchase. Please send as advertised!!
Price Worx customer
Price Worx customer
Written by a customer while visiting worx.com
Posted by: Moran 810
from Myrtle Beach, SC
Gender:Male
Verified Purchase:Yes
Bought Worx trimmer as I knew the quality of Worx equipment from past purchases. Though well made I ddidn't find this particular piece of equipment as good as others I have purchased. I purchased the string trimmer and the edger as I was skeptical of using the trimmer as an edger. I found this to be a wise decision.
No, I would not recommend this to a friend.
Written by a customer while visiting worx.com
Posted by: Ms Vee
Verified Purchase:Yes
Great machine!! Makes yardwork easy!! Highy recommend this product. 2nd one purchased!! The free reels program is a gamechanger!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Joe Hall
from Chicago
Gender:Male
Verified Purchase:Yes
Exactly as advertised. Works great. Easy to set up. Love the longer lasting battery.
No, I would not recommend this to a friend.
Written by a customer while visiting worx.com
Customer Rating
2
Product is good! Sales ads need improvement.
on September 4, 2025
Posted by: Repeat customer
from Louisiana
Gender:Male
Verified Purchase:Yes
Sales ad error which had been previously reported, remained on website for others. :(((
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, September 5, 2025
Hello There! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!
Written by a customer while visiting worx.com