Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,237 Reviews)
Rating breakdown 1,237 reviews
5 Stars
948
4 Stars
168
3 Stars
55
2 Stars
29
1 Star
37
92%of customers recommend this product.
(
1,069 out of
1,167)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Posted by: UtahScott
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very easy to use. It does a great job.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
It does have great features. But I refuse to but i
on July 23, 2025
Posted by: My hedge trimmer
Verified Purchase:Yes
I have purchased 3 in the las 2 years. They all broke in the same place. In thel place where you lock the head down from peveting. I want buy it again. It’s crazy that in broke in the same place and I can’t use it
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, July 25, 2025
Hello There!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: Lagalation
from St Louis MO
Gender:Male
Verified Purchase:Yes
I'am 74 years old and the people at Worx make a product with older adults in mind. Every tool that I have purchased preforms at a top level and handles with ease.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: New Friend
from Reading,Pa.
Gender:Female
Verified Purchase:Yes
Every thing is good, except I had trouble with the wheels staying on.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Care Bear
from Mishawaka, IN
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I highly recommend this product!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Rtsparks
from Sparks, NV
Gender:Male
Verified Purchase:Yes
My new edger works great. I fealty love the mower part. I have a 10 foot square area I use it on. I used to fight to get a mower into that area but now I just finish it off after I am done edging. Also, the auto feed for the trimmer line was a great addition to already good machine.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
on August 5, 2025
Posted by: Bud 76
from Belleville Pa
Gender:Male
[This review was collected as part of a promotion.] Under powered I wish you would go back to the 32 volt it was much better
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, August 7, 2025
Hello Bud,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Posted by: Darrell Dunfee
Verified Purchase:Yes
I have had several Worx products for the last 14 years and happy with all of them. I like the fact that the batteries can be used on different types of equipment. The only piece of equipment where the batteries can’t be used is my hedge trimmer because it’s takes a 56 volt battery. I like my hedge trimmer. The battery has a long life. It’s the best trimmer I have ever had.
Written by a customer while visiting worx.com